We stopped in hoping for a quick bite before our flight—but it was anything but quick. Every table was dirty, so we sat at the bar, which also hadn’t been cleaned. The whole bar area was just gross—grime on the surfaces, dirt everywhere, and the computer had a thick layer of dust on top of it.
The waitress gave a quick wipe of the counter and said she’d take our order, but after I asked for a drink (which was out of stock—like most things on tap), she disappeared. I ended up ordering through the QR code because no one came back. My food took 30 minutes to arrive, even though others who sat down after me were served first.
The waitress never checked in, never asked if the food was okay, and didn’t offer a refill on my empty drink. I had to flag someone down just to get the check.
What was supposed to be a quick meal turned into a frustrating, rushed experience. Definitely not a place I’d return to.
Shavonne Owens
6/9 Traveling back to TPA was given a meal voucher. Voucher was redeemed and my card was still charged full price for both of my meals. No working phone number listed to contact this merchant.
Steven Currie
I can’t review the food because the QR code didn’t work and I sat at the bar for 20 minutes without being acknowledged or provided service. I ended up leaving and going to another restaurant in the terminal.
JS
Terrible service and under staffed. Dirty tables and cold food.
Max
You need to speak up or use the QR code to place an order here. My QR code didn't work, however after waiting they took my order.
The food was good, it's not super amazing like regular chilis but its fine for what's in the airport.
Cameron Michals
Sat at the bar thinking id get a drink faster all I ordered was a water with my food but the lady said she can't bring my water unless its with my food
Audrey Tally
If I could write a -10 I would. I ordered the classic, sunny up, sourdough toast, bacon and NO SALT home fries.. Karen asked the 'supervisor' ayana if they had it.. she said no they are preseasoned... Karen went to her comp and ordered me over MEDIUM EGGS, WHITE TOAST, PRESEASONED HOME FRIES and like 1 skimpy cut up bacon... I went back to confront.. Karen asked what do you want to talk to them about...? I told her what.. she found ayana and told her few times 'did you ask me this?' Then she responded no.. you haven't. Well she wants to talk to you about that.. the black 'supervisor ' said no, you didnt.. you're not going to cause a scene otherwise I'm going to call the cops! Are you coming or leaving? Leaving.. well you want to leave right? So I'm going to call the cops if you make a scene. Would not recommend. They have no sourdough, no Tabasco, no coffee, no tea.... and rude THREATENING WORKERS WHO WILL CALL COPS TO SCARE YOU OFF AND COMPLAIN!
Q Man
Order with the QR code on the table and pay with it also. Swiss mushroom burger was really good. Fries tasted old. If I wasn’t in a rush I’d ask for new fries. Overall I’d come here for the burger.
christina C
Well maybe it would have been good but the bartender was the WORST! I sat down 1.5 hours before my flight and the patrons beside me said, good luck, you have to tell her that you want to order and then she will instruct you to scan the code but it’s going to take 2 hours. So I did what they said, thinking they were being dramatic on time and the bartender with the pixie cut NEVER acknowledged me. I told her I ordered an hour ago and I said, am I going to get it before my flight? She told me, you know what? Go on down the road. And the people beside me said, I told you. Meanwhile it already charged me via QR code. Worst experience of my life.
Service: 1
Denise Oconnor
DO NOT COME HERE! Worst service ever. Bar server doesn’t even acknowledge you and when we finally waved her down she said scan and order. The scan doesn’t work so we sit another 10 minutes and wave at her scan doesn’t work she then says oh I have to turn it on. Then we finally order on our phone. We wait….. and wait…. and wait… again wave her down did our order go in? With an attitude she asks what did you order A bottle of wine chips and guacamole. She loudly says I announced we have no chips and when you order alcohol you need to tell me. Seriously? This place is terrible!!!!
Yenifer & Angelique both waitresses were outstanding with service, being patient, and attentive to me as a customer! I believe their staffing has great leadership qualities for this particular restaurant in the NOLA airport! When in between flights or waiting for flights, stop at this Chili’s for great food and customer service! 👍
Atmosphere: 5
Food: 5
Service: 5
Chu立忠
This is the worst service we’ve ever experienced, which explains the low average rating of 1.9. We definitely do not recommend this place to anyone.
Atmosphere: 1
Food: 1
Service: 1
Hi my name is Mary
Can I do less Stars?? Please make that an option for this place
Natalie Ledbetter
Chilis is always a go to for me with consistent food and usually consistent service. The service experience I had was so atrocious in terminal C at the New Orleans airport that I had to check the reviews to see if it was a one off experience or a pattern. Clearly based on the 1.9 star score it is a pattern. Shame on leadership to allow a pattern that earns you a rating of 1.9. I try to only review places when I had exceptional service and can give a positive review, but this service was a new level of poor, and I felt like it needed to be documented. Come on Chili’s, this is a leadership problem.
Service: 1
Martina Di Paola
Food was not bad! But the service was AWFUL. Never felt this uncomfortable anywhere in my life. The lady that “served” us was so impolite .. it is obvious no one cares.
We stopped in hoping for a quick bite before our flight—but it was anything but quick. Every table was dirty, so we sat at the bar, which also hadn’t been cleaned. The whole bar area was just gross—grime on the surfaces, dirt everywhere, and the computer had a thick layer of dust on top of it.
The waitress gave a quick wipe of the counter and said she’d take our order, but after I asked for a drink (which was out of stock—like most things on tap), she disappeared. I ended up ordering through the QR code because no one came back. My food took 30 minutes to arrive, even though others who sat down after me were served first.
The waitress never checked in, never asked if the food was okay, and didn’t offer a refill on my empty drink. I had to flag someone down just to get the check.
What was supposed to be a quick meal turned into a frustrating, rushed experience. Definitely not a place I’d return to.
6/9 Traveling back to TPA was given a meal voucher. Voucher was redeemed and my card was still charged full price for both of my meals. No working phone number listed to contact this merchant.
I can’t review the food because the QR code didn’t work and I sat at the bar for 20 minutes without being acknowledged or provided service. I ended up leaving and going to another restaurant in the terminal.
Terrible service and under staffed. Dirty tables and cold food.
You need to speak up or use the QR code to place an order here. My QR code didn't work, however after waiting they took my order.
The food was good, it's not super amazing like regular chilis but its fine for what's in the airport.
Sat at the bar thinking id get a drink faster all I ordered was a water with my food but the lady said she can't bring my water unless its with my food
If I could write a -10 I would. I ordered the classic, sunny up, sourdough toast, bacon and NO SALT home fries.. Karen asked the 'supervisor' ayana if they had it.. she said no they are preseasoned... Karen went to her comp and ordered me over MEDIUM EGGS, WHITE TOAST, PRESEASONED HOME FRIES and like 1 skimpy cut up bacon...
I went back to confront.. Karen asked what do you want to talk to them about...? I told her what.. she found ayana and told her few times 'did you ask me this?' Then she responded no.. you haven't. Well she wants to talk to you about that.. the black 'supervisor ' said no, you didnt.. you're not going to cause a scene otherwise I'm going to call the cops! Are you coming or leaving? Leaving.. well you want to leave right? So I'm going to call the cops if you make a scene. Would not recommend. They have no sourdough, no Tabasco, no coffee, no tea.... and rude THREATENING WORKERS WHO WILL CALL COPS TO SCARE YOU OFF AND COMPLAIN!
Order with the QR code on the table and pay with it also. Swiss mushroom burger was really good. Fries tasted old. If I wasn’t in a rush I’d ask for new fries. Overall I’d come here for the burger.
Well maybe it would have been good but the bartender was the WORST! I sat down 1.5 hours before my flight and the patrons beside me said, good luck, you have to tell her that you want to order and then she will instruct you to scan the code but it’s going to take 2 hours.
So I did what they said, thinking they were being dramatic on time and the bartender with the pixie cut NEVER acknowledged me. I told her I ordered an hour ago and I said, am I going to get it before my flight? She told me, you know what? Go on down the road. And the people beside me said, I told you. Meanwhile it already charged me via QR code. Worst experience of my life.
Service: 1
DO NOT COME HERE! Worst service ever. Bar server doesn’t even acknowledge you and when we finally waved her down she said scan and order. The scan doesn’t work so we sit another 10 minutes and wave at her scan doesn’t work she then says oh I have to turn it on. Then we finally order on our phone. We wait….. and wait…. and wait… again wave her down did our order go in? With an attitude she asks what did you order A bottle of wine chips and guacamole. She loudly says I announced we have no chips and when you order alcohol you need to tell me. Seriously? This place is terrible!!!!
Atmosphere: 2
Food: 5
Service: 1
Restaurantji Recommends
Yenifer & Angelique both waitresses were outstanding with service, being patient, and attentive to me as a customer! I believe their staffing has great leadership qualities for this particular restaurant in the NOLA airport! When in between flights or waiting for flights, stop at this Chili’s for great food and customer service! 👍
Atmosphere: 5
Food: 5
Service: 5
This is the worst service we’ve ever experienced, which explains the low average rating of 1.9. We definitely do not recommend this place to anyone.
Atmosphere: 1
Food: 1
Service: 1
Can I do less Stars?? Please make that an option for this place
Chilis is always a go to for me with consistent food and usually consistent service. The service experience I had was so atrocious in terminal C at the New Orleans airport that I had to check the reviews to see if it was a one off experience or a pattern. Clearly based on the 1.9 star score it is a pattern. Shame on leadership to allow a pattern that earns you a rating of 1.9. I try to only review places when I had exceptional service and can give a positive review, but this service was a new level of poor, and I felt like it needed to be documented. Come on Chili’s, this is a leadership problem.
Service: 1
Food was not bad! But the service was AWFUL. Never felt this uncomfortable anywhere in my life. The lady that “served” us was so impolite .. it is obvious no one cares.
Atmosphere: 1
Food: 3
Service: 1
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