Waited over 20 mins for a burger and fries. And I was the first to order out of the line that formed behind me
Aaron King
The manager has absolutely no idea about customer service. My wife and son ordered at roughly 9:00pm and ordered prior to our flight that was delayed until 11pm. She specifically asked what time they close, and was told 10pm. My daughter and I walked up between 9:30-9:40pm and was told they are closed! No only is he not a man of his word, his explanation was pitiful and his customer service is at the level of a janitor at best. I recommend he changes careers to become a porta-potty service technician to utilize his best skills and stop dealing with actual customers
Ksenia Kirilyuk
Super slow, about 20 minutes of waiting
Marty Johnson
Half an hour between getting in line, and not that many customers. Unbelievably lethargic staff.
Thomas Simister
This place is a joke. Five people working two looking at phones and left after standing for seven minutes and not being served.
Tara K
Delcious burgers and Karen at the register is so sweet! Helped me wrap my burgers to go for on the plane. Best burgers I've had in ages! I had the burger, cheese and bacon fries and red line shake. So so good!
叶晨丰
Lines can get long but the food is great! Wide selection as expected from a standard shake shack.
However, watch out for the airport price. $16.50 for a burger and a drink.
David Harrison
Worse customer service ever. When you order from here, make sure the cashier repeats back your order. Especially if Yessenia is there. She's more interested in what's going on behind her, she doesn't listen to the customers order, and you won't get what you order!!!!!!
Ringa Yamaya
Interesting staff. I have no negative word to say
Atmosphere: 2
Food: 5
Service: 4
Recommended dishes: Single Shackburger
Cecilia Calabrese
I ordered the Avocado bacon chicken sandwich. It would have been nice if they had actually put the avocado and bacon on the sandwich! That’s what I ordered and paid for. It only had pickles and some sort of disgusting sauce on it.
There are many other options in MSY. Skip this one.
The 2-stars are for the shake, which was just ok. The sandwich gets 1-star
Absolutely incompetent. Cashier could not tell me why the burger was NOT gluten free. When I asked for the manager, she delivered some random man who looked like he didn’t know left from right and outwardly said he was NOT the manager. She then proceeded to say “just get the burger” clearly not understanding allergies. Really embarrassing to have them at an airport! It was also 8pm so the options were limited. I could never imagine making someone feel so awful about an allergy out of their control. Shake shake should be appalled at the service they have hired.
Atmosphere: 1
Food: 1
Service: 1
Moneer Allwaim
I read most of the negative reviews here but I decided to give them a try and I did. My order was double shack and fries. Burger was so good and fries as well. There were like 5 people front of me but I got my order within 5 mins only which considered FAST! 👌🏾 There were more than 5 guys working hard on the back there. The lady on pick up desk was really kind. Cashier wasn’t smiling at all and not friendly. Thanks.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Shack Stack Burger with Fries
Aimee Martello (Cherry)
Wanted to give a somewhat positive review, because the bad reviews almost scared us away from this place. Wait was honestly respectable for how many people were there and they had a conveyor style system going for making orders. Order was a standard shake shack burger of the same quality that I would get outside the airport. Partner and I enjoyed our lunch.
Atmosphere: 3
Food: 4
Service: 4
Yolanda Mateo
Despite some of the negative reviews, I decided to.give it a try. Maybe new management but they were prompt, friendly and efficient. Was there 5 minutes or less and they were moderately busy. Keep up the great work 👍
Waited over 20 mins for a burger and fries. And I was the first to order out of the line that formed behind me
The manager has absolutely no idea about customer service. My wife and son ordered at roughly 9:00pm and ordered prior to our flight that was delayed until 11pm. She specifically asked what time they close, and was told 10pm. My daughter and I walked up between 9:30-9:40pm and was told they are closed! No only is he not a man of his word, his explanation was pitiful and his customer service is at the level of a janitor at best. I recommend he changes careers to become a porta-potty service technician to utilize his best skills and stop dealing with actual customers
Super slow, about 20 minutes of waiting
Half an hour between getting in line, and not that many customers. Unbelievably lethargic staff.
This place is a joke. Five people working two looking at phones and left after standing for seven minutes and not being served.
Delcious burgers and Karen at the register is so sweet! Helped me wrap my burgers to go for on the plane. Best burgers I've had in ages! I had the burger, cheese and bacon fries and red line shake. So so good!
Lines can get long but the food is great! Wide selection as expected from a standard shake shack.
However, watch out for the airport price. $16.50 for a burger and a drink.
Worse customer service ever. When you order from here, make sure the cashier repeats back your order. Especially if Yessenia is there. She's more interested in what's going on behind her, she doesn't listen to the customers order, and you won't get what you order!!!!!!
Interesting staff. I have no negative word to say
Atmosphere: 2
Food: 5
Service: 4
Recommended dishes: Single Shackburger
I ordered the Avocado bacon chicken sandwich. It would have been nice if they had actually put the avocado and bacon on the sandwich! That’s what I ordered and paid for. It only had pickles and some sort of disgusting sauce on it.
There are many other options in MSY. Skip this one.
The 2-stars are for the shake, which was just ok. The sandwich gets 1-star
Atmosphere: 1
Food: 2
Service: 3
Restaurantji Recommends
Ass
Food took forever and order was wrong twice
Absolutely incompetent. Cashier could not tell me why the burger was NOT gluten free. When I asked for the manager, she delivered some random man who looked like he didn’t know left from right and outwardly said he was NOT the manager. She then proceeded to say “just get the burger” clearly not understanding allergies. Really embarrassing to have them at an airport! It was also 8pm so the options were limited. I could never imagine making someone feel so awful about an allergy out of their control. Shake shake should be appalled at the service they have hired.
Atmosphere: 1
Food: 1
Service: 1
I read most of the negative reviews here but I decided to give them a try and I did. My order was double shack and fries. Burger was so good and fries as well. There were like 5 people front of me but I got my order within 5 mins only which considered FAST! 👌🏾
There were more than 5 guys working hard on the back there. The lady on pick up desk was really kind. Cashier wasn’t smiling at all and not friendly.
Thanks.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Shack Stack Burger with Fries
Wanted to give a somewhat positive review, because the bad reviews almost scared us away from this place. Wait was honestly respectable for how many people were there and they had a conveyor style system going for making orders. Order was a standard shake shack burger of the same quality that I would get outside the airport. Partner and I enjoyed our lunch.
Atmosphere: 3
Food: 4
Service: 4
Despite some of the negative reviews, I decided to.give it a try. Maybe new management but they were prompt, friendly and efficient. Was there 5 minutes or less and they were moderately busy. Keep up the great work 👍
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Fries, Burger
Loading...