So on today I was at the mall and figured I'd stop in for a pretzel and a drink. The cashier was less than happy to be at work and it showed in here customer service skills. I asked for the pretzel and drink combo and was informed there were no pretzels available so I then asked for a large lemonade with the cinnamon bites she told me the biyes wouldn't be ready for a while(not giving any real time frame) but as soon as I walked away the couple(white might I add) behind me ordered the same bites I wanted and got them. So much for coming back here again ?
Derek James
Went their last week the suppose manager had an attitude and they had a gnats in one of my cups of nuggets.
Infinite Reality
Waited in line for 20min, told me out of pretzels, so I asked to order and wait. Told me I had to get back in line because "they weren't a restaurant" per manager. Seriously?
Morgan Johnese
I worked here and it was horrible working for the management. And I'm waiting two weeks for my last check that was supposed to be mailed and I still haven't received it in the post office doesn't have any records of it ever being sent. I'd recommend y'all not to work here because you don't get paid
Amy Daigle
no comment just look. Went on my lunch break and couldn’t even exchange it for another one and the lady was rude!!!
Betty Stanley
Just having a Family outing at the Prien Lake Mall... So stopped to get a pretzel for our daughter and cup of cinnamon pretzels for my husband and I... So # 1 ask for no salt pretzel..* Got a salty one.. #2 asked for cups of ice water .. * got bottled.. #3 paid for $1.00 Honey mustard dip..* walked all the way to the food court to sit and eat...* We had NO DIP.. So I walked back and told the 15 year old girl the 3 mistakes... She argued with me and asked me to Leave.. WOW.. then I spoked to * Chris the supervisor..and he asked me to Leave.. WOW...
John Tran
No word to describe this!!!!!
April Breaux
Love their food. Just wished they would have more stuff ready when we're there. It seems everytime we go, they don't have what we want ready and there's a 20-30 minute wait.
Renalla Bryant
Waited 30 minutes for mini pretzel dogs to get a single pretzel dog. No apologies or nothing just give my money I'll eat somewhere else. Thank you. My daughter decided to wait ended up another 45 minutes instead of 30. Y'all can kiss my business good bye ??
Saints Fann
Spent over $50.00 for a Pretzel bucket & Lemonade, only to get burnt pretzel nuggets. Which, by the way, were supposed to be the snowball nuggets. I called and spoke with Management and gave them an opportunity to correct the issue. Only to receive more burnt pretzels. I'm not sure if this is a staff issue or equipment issue. Either way, It needs to be resolved immediately. Your business is only as good as the product offered.
Employees stared at me but didn’t want to come take my order so I left.
A F
Picked up a jalapeno pretzel yesterday and it was hard as a rock when i got home. I also had to wait for an employee to come up and take my order. Seems like no one wants to work.
Fiya Kat
Post pandemic the pretzels are still delicious when they are freshly made. However, the customer service and employees are rude and totally ruin the in-store experience.
Anisha G.
The service was so bad. I asked a question about if they would give samples and everyone there rudely said no to me. We were going to order and they ignored us for a good two minutes before helping us. There was no one in line too it we'd just me and my mom.
So on today I was at the mall and figured I'd stop in for a pretzel and a drink. The cashier was less than happy to be at work and it showed in here customer service skills. I asked for the pretzel and drink combo and was informed there were no pretzels available so I then asked for a large lemonade with the cinnamon bites she told me the biyes wouldn't be ready for a while(not giving any real time frame) but as soon as I walked away the couple(white might I add) behind me ordered the same bites I wanted and got them. So much for coming back here again ?
Went their last week the suppose manager had an attitude and they had a gnats in one of my cups of nuggets.
Waited in line for 20min, told me out of pretzels, so I asked to order and wait. Told me I had to get back in line because "they weren't a restaurant" per manager. Seriously?
I worked here and it was horrible working for the management. And I'm waiting two weeks for my last check that was supposed to be mailed and I still haven't received it in the post office doesn't have any records of it ever being sent. I'd recommend y'all not to work here because you don't get paid
no comment just look. Went on my lunch break and couldn’t even exchange it for another one and the lady was rude!!!
Just having a Family outing at the Prien Lake Mall... So stopped to get a pretzel for our daughter and cup of cinnamon pretzels for my husband and I... So # 1 ask for no salt pretzel..* Got a salty one.. #2 asked for cups of ice water .. * got bottled.. #3 paid for $1.00 Honey mustard dip..* walked all the way to the food court to sit and eat...* We had NO DIP.. So I walked back and told the 15 year old girl the 3 mistakes... She argued with me and asked me to Leave.. WOW.. then I spoked to * Chris the supervisor..and he asked me to Leave.. WOW...
No word to describe this!!!!!
Love their food. Just wished they would have more stuff ready when we're there. It seems everytime we go, they don't have what we want ready and there's a 20-30 minute wait.
Waited 30 minutes for mini pretzel dogs to get a single pretzel dog. No apologies or nothing just give my money I'll eat somewhere else. Thank you. My daughter decided to wait ended up another 45 minutes instead of 30. Y'all can kiss my business good bye ??
Spent over $50.00 for a Pretzel bucket & Lemonade, only to get burnt pretzel nuggets. Which, by the way, were supposed to be the snowball nuggets. I called and spoke with Management and gave them an opportunity to correct the issue. Only to receive more burnt pretzels. I'm not sure if this is a staff issue or equipment issue. Either way, It needs to be resolved immediately. Your business is only as good as the product offered.
Restaurantji Recommends
Employees stared at me but didn’t want to come take my order so I left.
Picked up a jalapeno pretzel yesterday and it was hard as a rock when i got home. I also had to wait for an employee to come up and take my order. Seems like no one wants to work.
Post pandemic the pretzels are still delicious when they are freshly made. However, the customer service and employees are rude and totally ruin the in-store experience.
The service was so bad. I asked a question about if they would give samples and everyone there rudely said no to me. We were going to order and they ignored us for a good two minutes before helping us. There was no one in line too it we'd just me and my mom.
(Translated by Google) Delicious ~(Original)美味~