Sam's Club
2025 Sam's Wy, Lake Charles
(337) 477-2668
Recent Reviews
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There were so many customers today. It's great to see everyone out and about.
Great.
If you need bulk items this is the place to shop .
There was a lady name Gail and she was being really rude to me and all I wanted was some help to find the milk
It's Sam's
Curbside pick up is a huge joke.....they will bring everyone's order but yours. I literally sat and watch everyone else get their groceries for a hour. When I 1st got to sams no one was waiting outside but me
Mostly provides good deals & better prices. Nice bakery.. but needs very advance orders…very inconvenient…Neatly Organized the stuff . Always a line at the cafe.. need to keep more associates. Rest rooms need to be maintained properly.
Went to renew my membership after losing my card. They told me I can no longer get a card and would have to use the app. I have had a lot of problems with the app in the past and dont want to use it. Very disappointed and I will not renew my membership now.
One of the best places to shop in town
I've been coming here for years and the service has just gone down a hole. I'd leave and go to Costco but we don't have one. Today I was waiting for help and witnessed something absurd a gentleman had drove 60 minutes from another city to pick up some items they told him they were holding for him and they lied. They didn't have the items I watch the cashier be rude to this gentleman a manager name Nick be rude to this gentleman. If this is how y'all treat people, God save us!
Restaurantji Recommends
Everything is easy to find even though they're remodeling. Good shopping experience
Love it
I love Sam's. Get most of our monthly groceries here. Buying in bulk helps cut back on costs.
Had what I wanted. No problems.
Horrible customers service in the tire department by Jackie. I prescheduled an appointment for tires and had confirmation of the plus membership pricing. When I arrived Jackie told me a price over $155 beyond the confirmed price. I offered to show her the email confirmation and she said "we aren't offering that special yet." I requested to speak with a manager. The manager reviewed the confirmation and honored the price. Jackie then spitefully told me the wait would be longer because I contested the price she told me. After leaving I was called and told the lug nuts were bad and she could not mount the new tires as is. I explained that my husband just removed the tires a few days ago and had no issues. She continued to argue her point. I then returned to the store, cancelled the purchase and requested a refund. This was not my first experience with Jackie. My prior experience with Jackie she was also rude. I requested pricing on tires and she said "do you have an appointment?" I explained I did not but wanted pricing and she said "I am busy and have no openings." Her customers service skills are beyond disappointing. I have been a Sams plus member for 18 years and will never return to the Sams tire department as long as this rude woman is allowed to work there. I will spread the word to others as well. There are too many options in this town that offer excellent customer service, I highly encourage others to take your business elsewhere!
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