Horrible customers service in the tire department by Jackie. I prescheduled an appointment for tires and had confirmation of the plus membership pricing. When I arrived Jackie told me a price over $155 beyond the confirmed price. I offered to show her the email confirmation and she said "we aren't offering that special yet." I requested to speak with a manager. The manager reviewed the confirmation and honored the price. Jackie then spitefully told me the wait would be longer because I contested the price she told me. After leaving I was called and told the lug nuts were bad and she could not mount the new tires as is. I explained that my husband just removed the tires a few days ago and had no issues. She continued to argue her point. I then returned to the store, cancelled the purchase and requested a refund. This was not my first experience with Jackie. My prior experience with Jackie she was also rude. I requested pricing on tires and she said "do you have an appointment?" I explained I did not but wanted pricing and she said "I am busy and have no openings." Her customers service skills are beyond disappointing. I have been a Sams plus member for 18 years and will never return to the Sams tire department as long as this rude woman is allowed to work there. I will spread the word to others as well. There are too many options in this town that offer excellent customer service, I highly encourage others to take your business elsewhere!
UDenise Reeves
Sam’s Cafe’ …Cheapest Creamiest Frozen Yogurt😋
Russell Norwood
Amazing service, we ordered 25 pizzas today and they went above and beyond for us. Thank you so much ladies!
Mahmudul Hasan Rumel
good price nice and clean
Allison Dering
If you are looking for a pharmacy that provides amazing customer service, Sam's Club in Lake Charles is the place for you. I've been coming for years and the staff stay the same. They are courteous and go above and beyond on matters such as calling insurance. Rhonda in the pharmacy should get more than 5 stars!!
Bessie Johnson
I love shopping there with my daughter, I like the prices. I would love to have a Sam's card, to join others by shopping there.
Lashonda Frank
This review is for the bakery. The writing on my cake order was horrible. My 6 year old daughter could’ve wrote better than that ! I miss Joes because if they were open y’all would’ve never got my money! WILL NEVER PURCHASE ANOTHER ONE !
Liz Merla
Very Clean and Friendly Employees
Lisa Watkins Landry
Love this ! My problem is the way the store is run like having to haul all that In A Buggy then put on cart! They Should Try to Help.
Vergie Leonard St Andre
Was able to get all on my list plus a few other items! Employees were helpful in reaching the items that were too high or too heavy for me. Cashier was very friendly!
Horrible customers service in the tire department by Jackie. I prescheduled an appointment for tires and had confirmation of the plus membership pricing. When I arrived Jackie told me a price over $155 beyond the confirmed price. I offered to show her the email confirmation and she said "we aren't offering that special yet." I requested to speak with a manager. The manager reviewed the confirmation and honored the price. Jackie then spitefully told me the wait would be longer because I contested the price she told me. After leaving I was called and told the lug nuts were bad and she could not mount the new tires as is. I explained that my husband just removed the tires a few days ago and had no issues. She continued to argue her point. I then returned to the store, cancelled the purchase and requested a refund. This was not my first experience with Jackie. My prior experience with Jackie she was also rude. I requested pricing on tires and she said "do you have an appointment?" I explained I did not but wanted pricing and she said "I am busy and have no openings." Her customers service skills are beyond disappointing. I have been a Sams plus member for 18 years and will never return to the Sams tire department as long as this rude woman is allowed to work there. I will spread the word to others as well. There are too many options in this town that offer excellent customer service, I highly encourage others to take your business elsewhere!
Sam’s Cafe’ …Cheapest Creamiest Frozen Yogurt😋
Amazing service, we ordered 25 pizzas today and they went above and beyond for us. Thank you so much ladies!
good price nice and clean
If you are looking for a pharmacy that provides amazing customer service, Sam's Club in Lake Charles is the place for you. I've been coming for years and the staff stay the same. They are courteous and go above and beyond on matters such as calling insurance. Rhonda in the pharmacy should get more than 5 stars!!
I love shopping there with my daughter, I like the prices. I would love to have a Sam's card, to join others by shopping there.
This review is for the bakery. The writing on my cake order was horrible. My 6 year old daughter could’ve wrote better than that ! I miss Joes because if they were open y’all would’ve never got my money! WILL NEVER PURCHASE ANOTHER ONE !
Very Clean and Friendly Employees
Love this ! My problem is the way the store is run like having to haul all that In A Buggy then put on cart! They Should Try to Help.
Was able to get all on my list plus a few other items! Employees were helpful in reaching the items that were too high or too heavy for me. Cashier was very friendly!
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