Great American Cookies and Marble Slab Creamery

Just picked up a cookie cake for my son's birthday. The balloons on the cake were tiny, unlike the picture shown online. Asked if she could make them look like the ones I was shown online and she told me that it would be an additional $5. Just wanted what I paid for and agreed to...won't be back.

There used to be a Great American Cookies near my home that closed a while ago, so whenever I’m in an area that has one, I make a point to stop in and grab a slice. Staff was super kind and boxed both my slice and sandwich securely, which were delicious!

Atmosphere: 5

Food: 5

Service: 5

Absolutely love this place! The workers are funny and sweet. The flavors are great and free toppings with your scoops!! Very good. Will go there again and again!

Atmosphere: 5

Food: 5

Service: 5

customer service is impeccable, your employees are so nice and i can see that they love their job! thank you for the awesome slice of cookie cake!

Atmosphere: 5

Food: 5

Service: 5

tyler was so nice to me and he was very understanding, im an older man so closing times and me dont mix well? Great service!

Atmosphere: 5

Food: 5

Service: 5

Attempted to speak with the manager about an issue but she was not present. Upon calling met back, I expressed my concerns- 1) Me- Hours on Google say you are open until 9 yet you refused to serve us at 8:01. Manager/Katie- I have tried to get Google to fix the hours but they will not because I am not the owner. Thought- So no one has informed the owner??
2) Me- We walked in at 8:01 and waited in line to be served, only to get to the counter and be told we came after close (8pm) and would not be served. Why would the worker not say sorry we are closed when we entered vs waiting for 3 parties to be served. Manager- Maybe they thought you were part of the last group. Thought- Makes no sense as we would have been served then!
3) Me- When a customer asks for the manager, what is your process? Manager- Oh they call me. Thought- Why didn’t Tyler last night?
4) Me- If we were the last in, waited in line, entered 1min after your non-Google closing hours, why would you not serve the customer when nothing was picked up and there were several customers still seated? Manager- I may have scared the workers to closing on time. Thought- Manager Fail and there is the true issue.
Would not recommend!

Service: 1

Walked in at 8:01 pm. Waited 3 min for my turn next in line then Tyler said sorry we are closed and they can't take my order. He said Katie is the manager but of course was not in the store to do any actual managing. I asked why the online hours say they close at 9 pm and he said they have been meaning to change that. Don't waste your time and much better choices across the street.

Service: 1

Bought a Double Doozie out of the display case, in which I thought would be fresh. Nope, cookies were both stale. Very disappointed.

Beware this location is charging a random service fee charge without notice. I am assuming this *may* be a credit card fee, but I did not see any written notice of this documented anywhere. I have never been to a Marble Slab that did this before.It is law they must state additional charges like this very clearly, usually by their register, so that people can opt to pay cash (assuming that’s what this fee was even for! Since there was no written notice of what it was) or continue the transaction.I’ve sent in a report to the FTC with a copy of my receipt and a picture of the register with nothing displayed. With enough reports you can end up investigated, and fined. I recommend you rectify this promptly. It’s not legal.We won’t be back. We’ll try the other location next time and see if they’re doing the same thing.

Atmosphere: 5

Food: 5

Service: 5

Great cookie/ice cream shop in Mandeville and a really great manager. Katie runs a super clean and inviting store with excellent customer service. Highly recommended!!! A++++. Thanks for a great cookie cake Katie!!!! We will be back!!!

The ice cream was good, you're paying premium for a product at this location. The staff wasn't the friendliest because we came in near the end of the night so we didn't get a lot of smiles, but it didn't affect the taste of the food.

Just went to pick up my daughter's birthday cake.. Cake was completely made wrong they said they would remake it before 10:00 tonight... Go to pick up the remade cake just to find out it was the same cake but they added the simple design on the very bottom corner instead of the entire cake. Unfortunately it's too late to have another one made so they've decided to contact the owner the owner was only willing to give me 20% off of this huge mess up. Unfortunately I'm now stuck with a cake that we did not really want. I would highly recommend you go to the location in covington. They seem to have their stuff together there.

Highest price Icecream Ive ever seen. We got charged the wrong price cause 1 person scoops and another does the cash register Icecream was ok, nothing to boast about

Love this place!

Very clean store, the girl who helped me was very polite and friendly and should be recommended for a raise for excellent customer service, love Marble Slab, the first location of Marble Slab was in Sunshine Plaza where the the nail salon is today, also love Great American Cookies as well, thumbs up to this place for opening a store again in Mandeville, I've missed Marble Slab being in Mandeville for a long time.