Izzo's Illegal Burrito - Metairie

Izzo Management, please do not bother to leave a BS response to this review, if you’re not going to actually address the issues observed at hand.

Firstly, the work stations are a mess and not consistently cleaned. There is food splattered and cross contaminated across different holding containers. The floor is not clean. There was food and stray napkins strewn all over. Soda around the soda station. It’s just very obvious this location is not deep cleaned very often and/or staff is not properly trained to maintain clean areas. Tables we’re sticky and had food crusted on. Hygiene concerns!

Secondly and worst of all really was the horrid bathrooms. It smelled PUTRID upon entering. I gagged and immediately left. These cannot be cleaned often if EVER.

Izzo’s! Clearly cleanliness is not a priority here! If it were, I’m sure many more people would frequent!

Service was ok! The young lady who ended up making our bowl was very pleasant and even advised of the upcharge for certain items. She was nice and the only reason this review isn’t a 1 star.

Lastly, the food wasn’t bad but honestly the fact that the environment left much to be desired made me wonder about how clean areas are that customers CANT see.

Izzo, overall I was disappointed with how the restaurant was kept. I made the decision not to return because of this. The simplest thing a restaurant can make sure to be is clean. Soap and water goes a long way.

Atmosphere: 1

Food: 3

Service: 3

Fantastic

Although they're open 'till 9 pm, they're packing-up at 8:30 and we were ignored until we decided to just go elsewhere.

There were five employees behind the counter gathered where we were, (at the place to order) and they were chatting qith each other. There was one young lady preparing the order of the person in front of us; they moved to the other counter because the trays for the toppings at our counter had already been removed and was being wrapped in plastic wrap. When she completed their order, she went in back to put away the topping. The five employees near us continued to ignore us. One started pulling taco shells out of the oven and another started putting paper orders on the counter - I suppose they were for call-in orders; still no one acknowlwdged we were there. We stayed there, expecting someone to eventually wait on us once those orders were complete, (like maybe they were just slammed) - but nope, it was like we weren't there.
I waited to make eye contact with one of them to ask what was up, but no eye contact was made - we were ignored. So we walked out. No one called out to us, we were entirely ignored.
I understand that people want to go home at quitting time, but they should at least have the decency to let their customers know that they have stopped taking orders and they should post their new hours. Or they should state that they only do delivery orders now.

It's unfortunate, because it used to be a good restaurant, but maybe that's only around lunch time - I don't think I'll attempt to find out

Atmosphere: 1

Service: 1

Have gone to this location for years and there's been a clear drop in services. Constantly out of seasoned chicken and not the quality I'm use to.

Atmosphere: 3

Food: 3

Service: 2

Always fast and friendly!

Atmosphere: 5

Food: 5

Service: 5

The food is ok but the workers are slow. I ordered just tacos online . Waited 15 minutes to go pick up the food. Then still waiting 30 minutes to even get the food. The employees are just talking and walking around . At this point just fire all of them and hire people that is useful

Atmosphere: 1

Food: 2

Service: 1

Great burritos at a reasonable price.

Atmosphere: 3

Food: 4

Service: 4

This is the best burrito bar style restaurant I have been in! The burritos are ridiculously large and quite tasty.

Atmosphere: 5

Food: 5

Service: 5

This restaurant was great when it opened.
Now, it’s truly a Dump and horrible food.
Yesterday when I went for takeout they didn’t have many ingredients for my burritos. They always add dollar here and there as extra items.
They didn’t have mushrooms, Corn, and many other veggies.
The real big issue is the people making orders can’t understand or hear the requests due to noises.
Also, every few weeks new inexperienced employees.
The employees have no sense or respect Vegetarians dipping all spoons in meat and vegetables.

Atmosphere: 1

Food: 1

Service: 1

I go every Friday and get an illegal burrito because I look forward to it every week. 9 out of 10 times they Do not have seasoned chicken. It's just never there. Really disappointing. I go between 5:00 and 6:30 p.m.

Two Weeks later still no seasoned chicken and they had no onions. Which is very basic ingredient. Also depending on who you get to make your burrito, if it's an illegal, they do not mix the ingredients. They just roll it. Causing full bites of One singular ingredient, making it a bad experience to eat. Far too many people behind the line ignoring customers having personal conversations as well. This store needs to be retrained by corporate. I can't continue to be disappointed.

Atmosphere: 3

Food: 4

Service: 3

Food was very good and fresh me and my friends would go anytime

Atmosphere: 5

Food: 5

Service: 5

When I called about a problem with my order the lady on the phone was very rude. I spoke with the manager but he didn't say anything about it addressing the rude person and instead said feel free to speak to him in the future when I want to place an order, which is weird. Why would I want to have to speak to a manager to order a burrito? Just tell your employees to act normal and not throw fits

Atmosphere: 1

Food: 1

Service: 1

EXCELLENT

Atmosphere: 5

Food: 5

Service: 5

I was here to pick up an UberEats order and the line was all the way out the door. The employees moved slow and it took almost an hour to get my customers' food.

Atmosphere: 1

Food: 1

Service: 1

Great nachos for lunch. Steak and pork. Quality ingredients plenty of choice.

Atmosphere: 4

Food: 5

Service: 5