Panda Express

4431 Pecanland Mall Dr, Monroe
(318) 388-8989

Recent Reviews

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Jamey Geimer

Great service! The staff are polite and professional. The food was awesome. The store was clean inside and out. No complaints at all. Great experience.

Atmosphere: 5

Food: 5

Service: 5

Ethan Thompson

Went through last night around 9. Pulled up to order at drive through and ordered the teriyaki chicken and 2 orders of spring rolls and large coke. 2 or 3 cars ahead of me takes around 5 or 10 mins to get to window. Woman says total is 14 and some change hand her card and she hands me a bag and my card and receipt back, I ask where is my drink and she said didn't charge you for one, now at this time id been on my feet working about 15hrs or so, im dead tired and out of action I just hand her my card back. Bout soon as I realized what I did I attempted to get her attention and told her I want to cancel everything and want a refund well she continues to fix the drink and charge my card for a 2nd time then opens the window and ask what I want. Told her I want to cancel everything and a refund and she ask why, told her I wasn't pleased and just not happy, she says I cant refund you and will have to call corporate, told her no get me the manager I just want a refund and to be on my way. The manager named micha shows up and ask what's the issue I explain it, I told her when I ordered i said repeatedly and loudly I wanted a drink at the order menu and I didn't get one, she refused to refund me but offered to only refund the drink but that's not what I want told her I'm tired ive been on my feet 15hrs and I just want my money back, she refuses and says that her cashier just made a mistake and that we as the customer should just accept that mistake and its not her job to fix the mistake made or the cashiers job to fix the mistake they made, just accept it and move on and they are not at fault. We went back and forth a bit more and I finally just gave up took food and drink and went home. Very very very disappointed and with that attitude and running a business that way I believe they will have many more issues. She kept saying that the mistake isn't there responsibility and thah human to human we should just accept it and take the lose and move on.

DO BETTER PANDA EXPRESS. DO WAY WAY BETTER.

is it the company policy to tell the customer to just accept there mistake and move on about it.

Atmosphere: 1

Food: 4

Service: 1

Sharon Beckman

Panda has always been a family favorite. We got Panda the other night for mine and my husband's 11th anniversary. We were not disappointed. The food was ready on time, the order was correct and everything was delicious. The service was fast and friendly

Atmosphere: 5

Food: 5

Service: 5

Rajpreet Singh

panda is closed i don’t know why they closed but map times says they are open

Richard Arnold

Not the best panda but good.

Atmosphere: 4

Food: 5

Service: 3

Zippy Daze

The lady at the drive thru window was so rude!! WORST CUSTOMER SERVICE EVER. Will not go back! If you hate your job so much, go find a new one! I would give -5 if I could!!

Service: 1

Ray Dennis

Its edible, service ok. Prices little high end for what we got. Overall, it's at best one of those places you go by in a pinch.

Atmosphere: 3

Food: 2

Service: 3

judd hadley

It was good, 1st time there in 4 years.

Atmosphere: 5

Food: 5

Service: 5

Kerry Simmons

Friendly faces the food was topnotch

Atmosphere: 5

Food: 5

Service: 5

Richie McComas

Panda Express is always good and consistent. The egg rolls are good and the orange chicken is very tasty.

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Orange Chicken and Rice Noodle, Super Greens, Egg Roll

Patsy Adams

The line was dirty, and food quality was not the quality that Panda Express usually accepts. I've eaten at this location before, but this time, the rice and several other items looked dried or old. The chicken was good, but the rice was dried out.

Atmosphere: 2

Food: 2

Service: 2

Michael Garrison

Awesomeness. In town for mothers funeral. All restaurants that I ate ar growing here were closed for Memorial day. After taking a longer nap it was 9 o'clock and it would have been a greasy burger. So we showed up as 30 minutes before they closed. Here is a testament to customer care, she acted like they just opened and had a fantastic personality. She was awesome. She should be considered for a lead or management position.

Atmosphere: 5

Food: 5

Service: 5

robert cooper

Took 30/40 minutes to get food through the drive-thru..

Atmosphere: 1

Food: 4

Service: 1

Gabbs Bee

Pls adjust your hours to reflect closing doors early/prior to closing hours. It’s annoying to get out your vehicle and realize I have to go thru the drive thru to pickup my mobile order.

Atmosphere: 4

Food: 4

Service: 3

Sarah Nguyen

Not the Cashier fault. But the Manager. Not allowing to add food order after ordering because of the line at the drive tru? I understand. But not even allowing to add a drink? That is ridiculous. Was is the hassle of adding on a drink? I'm disappointed in the service I was provided.

Atmosphere: 2

Food: 4

Service: 1

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