This was the worst experience I've had at any Whataburger location as far as customer service goes. When we came in to order, we heard chatter and comradery coming from the BOH but we had to wait over 5 minutes to be served. When the manager came out to take our order, he had to stop and deliver a curbside order midway through. The lady actually came inside while we were ordering with a complaint about her meal and wanting the fries to be remade. We ordered creamy pepper sauce and when our meal arrived we did not receive it and my fiance was made fun of when he went up to ask for an item that we were charged for. The tables in the lobby were dirty and there weren't any napkins. When we received our meals, the fries were hot and fresh and our burgers were correct. If you come through Monroe, LA, I would recommend just skipping the inside dining experience and do the drive-thru or just pick a different restaurant.
Atmosphere: 2
Food: 4
Service: 1
Recommended dishes: Burger, Patty Melt
Robert Legasse
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They seemed a bit overwhelmed.
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Burger, Patty Melt
Dexter Darrington
They have one of the best double burgers in the city, at a good price...
Atmosphere: 5
Food: 5
Service: 3
BRICE BLAKELY
Poor service from 8:to5.stomach is very upset and it’s the only thing I ate yesterday Always a wait can’t talk correctly to customers .waited 25 minutes for a burger and fry ice machine needs cleaning had small specs of something on it .needs a real manger there every day.
Brenda Smith
Everything is great. Be prepared to wait in line from 30 minutes and beyond. They are ungodly slow!!
Atmosphere: 5
Food: 5
Service: 1
L Cambre
Out of everything. Service was trash.
Atmosphere: 1
Food: 5
Service: 1
Thomas Bush
Food was amazing, drive-thru repeated every thing we said and got the order wrong three times before we got to the window. When we got to the window the order was still wrong and they looked at us like we were crazy.
Atmosphere: 3
Food: 5
Service: 1
Anthony Smoot
Food was great at that time of the morning just had to get a bite to
Waited for an hour and a half.. absolutely ridiculous… then to finally get my order and they decide to give only ONE ketchup for two large meals… super disappointedDon’t go at night you’ll spend a quarter tank of gas in your car and have ultimate depression trying to battle for ketchup with your partner! :(
Atmosphere: 1
Food: 3
Service: 1
Cheryl Miller
Other than the wait time.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Dr Pepper, Whataburger Combo
joe walkA
Good food, took awhile to get the order but was still good and staff was polite about it.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Sweet and Spicy Burger
Matt Tyrney
The lady taking my order was awesome. But they were out of napkins, Dr pepper, coke, and small burger patties. I asked for spicy ketchup and nobody ever came back. I had to go up to the register and ask again. Trash on the floor. Bathrooms are locked by a code.Not s great experience.
Thomas Crotwell
Restaurant is a joke. They need new management. I waited 30 minutes for my food and after waiting that long was told they didn't have fries or onion rings. I will never give them my business again..
This was the worst experience I've had at any Whataburger location as far as customer service goes. When we came in to order, we heard chatter and comradery coming from the BOH but we had to wait over 5 minutes to be served. When the manager came out to take our order, he had to stop and deliver a curbside order midway through. The lady actually came inside while we were ordering with a complaint about her meal and wanting the fries to be remade. We ordered creamy pepper sauce and when our meal arrived we did not receive it and my fiance was made fun of when he went up to ask for an item that we were charged for. The tables in the lobby were dirty and there weren't any napkins. When we received our meals, the fries were hot and fresh and our burgers were correct. If you come through Monroe, LA, I would recommend just skipping the inside dining experience and do the drive-thru or just pick a different restaurant.
Atmosphere: 2
Food: 4
Service: 1
Recommended dishes: Burger, Patty Melt
Exce, qQa a qA.aQA. A s saw a saw e.qA saw. Saw w s. S.a.qa awe nllent food and service
They seemed a bit overwhelmed.
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Burger, Patty Melt
They have one of the best double burgers in the city, at a good price...
Atmosphere: 5
Food: 5
Service: 3
Poor service from 8:to5.stomach is very upset and it’s the only thing I ate yesterday Always a wait can’t talk correctly to customers .waited 25 minutes for a burger and fry ice machine needs cleaning had small specs of something on it .needs a real manger there every day.
Everything is great. Be prepared to wait in line from 30 minutes and beyond. They are ungodly slow!!
Atmosphere: 5
Food: 5
Service: 1
Out of everything. Service was trash.
Atmosphere: 1
Food: 5
Service: 1
Food was amazing, drive-thru repeated every thing we said and got the order wrong three times before we got to the window. When we got to the window the order was still wrong and they looked at us like we were crazy.
Atmosphere: 3
Food: 5
Service: 1
Food was great at that time of the morning just had to get a bite to
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Dr Pepper, Whataburger Combo, Whataburger Double Meat Whatameal, Sandwich
Took me 45 minutes in line with only 3 cars in front of me. Unprofessional and
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Waited for an hour and a half.. absolutely ridiculous… then to finally get my order and they decide to give only ONE ketchup for two large meals… super disappointedDon’t go at night you’ll spend a quarter tank of gas in your car and have ultimate depression trying to battle for ketchup with your partner! :(
Atmosphere: 1
Food: 3
Service: 1
Other than the wait time.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Dr Pepper, Whataburger Combo
Good food, took awhile to get the order but was still good and staff was polite about it.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Sweet and Spicy Burger
The lady taking my order was awesome. But they were out of napkins, Dr pepper, coke, and small burger patties. I asked for spicy ketchup and nobody ever came back. I had to go up to the register and ask again. Trash on the floor. Bathrooms are locked by a code.Not s great experience.
Restaurant is a joke. They need new management. I waited 30 minutes for my food and after waiting that long was told they didn't have fries or onion rings. I will never give them my business again..
Atmosphere: 1
Food: 1
Service: 1