Great selections of items that you can orderThey also serve a great breakfast buffet with made to order omelets. They also have nightly desserts and a small buffet. Today we were early and we were able to order off the m club menu. We enjoyed our choices and found the lounge to be friendly, well lit , clean and well stocked. Great get away from the lobby crowd.
Atmosphere: 5
Food: 5
Service: 5
Mindi A.
I want to give this hotel 5 stars so bad! The staff was all friendly and helpful. The M lounge is one of the best I've ever seen, breakfast was delicious but we had dinner reservations so I didn't check out the evening snacks. (I think it's worth the upgrade if you're not Elite). Also, the views are lovely from many rooms, and the location is perfect. But.. the rooms need updating sooooo bad. The room feels so humid, and I'm pretty sure it's because there's no fan/ vent in the bathrooms (which are tiny as others have mentioned). The wheelchair accessible room is lovely, with a roll in shower and bench in the spacious bathroom. We pass through NOLA every Christmas, so I'll definitely be back.
Kianna S.
When I first went to this hotel, it was two years ago, and I fell in love with it. Went here this year for Christmas and it was nice to be back. The front desk associate upgraded our room because I was an elite which was nice of her. when we arrived to our room, the room was a bigger king room, which was good, but the bathroom was very small. As you can see from the video, the room was very spacious. We had balcony, but we couldn't open the window. I'm guessing maybe they had problems with previous guest and balconies. The Shower curtain I'm guessing it was blood on it because it looked like it was a blood stain on it. We went for breakfast Christmas Day for the buffet and it was really good. For about $26 per person you're able to get somewhat of a wide variety. But I love the omelette bar and the beignets. On the last day of our stay, I noticed that they had an area blocked off and they said that Texas football team was going to be there so we were able to watch them come in. Would I recommend this hotel? Yes and I will probably go back because this hotel is by a lot of things and it's walking distance.
D. Michelle D.
This is not a 4 star hotel in its current state. The lobby looks nice and gets you all excited...just to be disappointed. Rooms: Five night stay -- three rooms. The first room was not cleaned properly whatsoever. The sheets were stained. What made me look? The beds were sloppily made, sheets not tucked, etc. Phew. Like the cleaning staff knows better! The bathroom had multiple areas of filth to where I don't trust they did anything but wipe it down with some disinfectant wipes and replace the towels. It was giving lipstick on a pig. I called the front desk on the most antiquated, dingy looking phones, and they changed us to a new room. For the record, I arrived early and they did allow me early check in since rooms were available. When I went to the desk to get a new room, I told them if it's best to wait until normal check in time to get a clean, acceptable room -- I'd rather wait. The front desk staff was accommodating, very kind. We got a new room in the Quarter Tower and all seemed fine (not great but fine enough). Oh wait, the TV didn't work. Called the front desk, again, and they send up an engineer and he noticed the cords were disconnected, so he did his troubleshooting and got it up and running. I mean...they charge a $65 a day hold for incidentals and don't inspect the room after people check out to see if it maintains the standards? Anyhow, day 3, on Christmas morning, we slept in, attempted to take showers to start our day -- and no hot water. Come on! Call the front desk again and asked to speak to the manager. Daniel was immediately understanding of my frustrations and offered solid resolution. I had to switch rooms again. Note, seems they were aware there was a water heater issue with that unit. Rather than have another engineer to come fix something they should have already fixed, we packed up and moved to the River Tower. The River Tower, is on the side facing the river, unless you get stuck on the side facing the courtyard. Lucky me, I was facing the courtyard, but with it being a corner room, I could get a slight glimpse of the river since I had windows on two sides. Daniel made sure to mention this room was larger, which kinda makes it an upgrade right? Well, one thing noticeably not that great for the extra square feet (dead space)...no mirror in this room aside from the bathroom; and the bathroom ceiling is super low. Like so low that if you're 6'0 or taller you would probably bump your head in the step in tub while showering. I'm 5'8 and if I extend my arm to put on a shirt, I'm hitting the ceiling which is POP OUT TILE! Sigh. This is by no means a luxury room. I've stayed in nicer inns/motels. MClub: As mentioned, Daniel was accommodating upon hearing about my experience and offered me access to the MClub Lounge the remainder of our stay. It has been the highlight of our stay here. For breakfast you have access to the restaurant's buffet that includes an omelette station, beignets, bacon, grits, oatmeal, charcuterie, fruit -- a lot of GREAT breakfast options! I was impressed. And most important...the staff put a SMILE on your face. They are attentive and have great energy. The omelette station cook needs a tip jar because I've watched her make three omelettes while taking new orders, all while smiling, and making the omelettes to perfection. She is good! Staff: The staff is ultimately why I gave each star. They do exude southern hospitality for sure. From the concierge, to the MClub staff, to Daniel the manager -- all aiming to please. I appreciate that. Lobby: A cool bar and plenty of seating with TVs grace the lobby. It gets popping down there! And we happen to be here during the Sugar Bowl so the decor went from Christmas to Univ of Texas banners since they are staying here. Pretty cool. Overall, the staff compensated for the lackluster rooms. I thought I read in other reviews that this hotel had been renovated, but the front desk said they will be undergoing renovations. They definitely need it! That said, would I stay here again
Melonie O.
Was at this hotel for a conference. Nice location to tourist attractions. Food was not good. Someone was shot on the corner where we were so not that safe of an area.
Katrina S.
I expected a lot more from a 4-stat hotel. Our first room the lights and power sockets did not work. We noted it to the front desk immediately after walking in.We got moved to a new room, and this one instead had sewer gas filling the bathroom. We had no time to move to a THIRD room, so we prepped and got ready for our event. When we went to bed we closed the bathroom door and we were unable to use it to shower in the morning. The smell was nauseating. It smelled like feces and rotting food.I told the front desk about the sewer gas in the morning when checking out and they seemed un-phased by it. No apology. Nothing. Like it was a normal issue with their bathrooms.2 screwed up rooms back to back in my opinion is condemning for a 4 star hotel.Then the valet parking, that whole service was downright atrocious yesterday. I understand there were several events ongoing but the valet service literally only had 4 guys running around to manage the cars. They were severely understaffed, losing track of keys and other shenanigans. The wait to get your car yesterday morning was over an hour. I saw several people being told they had to go back to the 45 minute line because they lost track of their car in the queue.You may get lucky with the rooms, though I am skeptical at this point if they don't take sewer gas in their bathroom serious. A severe health hazard. But if you choose to stay here park elsewhere if it's during a busy season or you'll regret it.
Elsa C.
New Orleans Marriott location at 555 Canal Street in the business district is a short walk to everything in the French Quarter. This hotel has 2 towers of rooms. We stayed in the taller tower which has 42 floors. We were in town celebrating our wedding anniversary and got lucky to stay on the 34th floor. We arrived really early (around 9:30am) we knew our room would not be ready but the nice people at Marriott held our luggage and because we are Marriott Platinum Lifetime gave us a pass to have breakfast in the M Lounge (thank you Marriott). Food in the M Lounge is nice, they have several coffee choices, as in regular coffee and a machine to make lattes. They have the usual scrambled eggs, a toaster to make toasted bread and several fruit choices. But they also have a station to get custom eggs made which is also a custom omelette bar. Breakfast while we were there (Mon-Thursday was till 11:00am). They also had a salmon and bagel bar. The best thing about breakfast at this Marriott is the made in house Beignets!! Yes, that's right every morning I was greeted at breakfast with delicious, hot freshly made Beignets, which are delicious. The M Lounge also has small dinner bits, salad and desserts 6-8pm. This hotel was busy during our stay but the people are nice and helpful. Our room was dated but the bed was comfortable and made sleeping good. The TV was nice and big for view and best it had internet access so we were able to view Netflix holiday movies during our stay. Our bathroom was small and we had a bath with a shower had(had to ask for a shower cap). But it worked. Small closet but we used the drawers in the room, so it worked. The weather was cold while we were visiting so I called and asked for a blanket. I was told they did not have any so I asked for a duvet cover, and I got it!!! Yes, thank you. The elevator here is interesting as you enter the number of your floor and it tells you which elevator you need to use.Overall I recommend this Marriott on 555 Canal Street. I will come back and stay here.
Gail C.
It's hard to give this Marriott more than 3 stars. All extras and perks are reserved for platinum and higher rewards members. As a reward member with this chain spending thousands, you would think I could get a late checkout since my scheduled flight was delayed, or possibly eat in their restaurant. But neither are available to any "low level" member or guest. BTW I spent over 4k on Marriott hotels since September.The hotel is clean, the rooms nice and the higher level rooms have an amazing view.
Tony K
This is one of the best Marriott Lounges I've had the opportunity to use. Keep it up!
Atmosphere: 5
Food: 5
Service: 5
Ashley S.
I stayed at this hotel for a work conference and my room was on the 32nd floor facing the city/river and it was a nice view! The room was your standard double queen beds with a tight fitting bathroom. There wasn't an air vent in the bathroom so it made for stuffy showers. Being in the room while sleeping was fine as there wasn't much noise but I did have a white noise machine so that could've helped. Elevators worked properly, housekeeping was efficient, and checking in/out was easy. Overall, this was a good clean spot to stay during my time in New Orleans.
I came in with my husband for a 3 day getaway. I had pre-booked our hotel arrangements ahead of time and updated our late check in arrival to 9 pm. We arrived via a taxi (relatively a quick ride from MSA) and checked in. The hostess at check in was straightforward with our reservation but never greeted us, did not provide additional information as to the hotel or it's services, did not instruct us what side our room was located, nor asked if we had any questions. Honestly, I felt very deflated and tried hard not to take it personally. Our room was as it should be. However, we dropped the A/C down to a more suitable setting and where very disappointed with the heat through the night in which lasted our entire stay. Now, I know I should of said something but I did not thinking that the remainder of the rooms where about the same. We had drinks in the main lounge area but due to our schedule chose not to enjoy the hotel facilities. Truly, the atmosphere did not feel nor appear as a Marriott but I must take into consideration the location it's in. At check out I spoke with the registration staff and inquired for any food recommendations in the area and was only offered the place next door and to walk areound as we should find something. So again, I felt very disheartened. Would I come back well not sure but I know there are plenty of hotels near by. Sorry no pictures
Samantha F.
Stayed here for a nursing conference. Most of the staff were helpful and friendly. Unfortunately I checked in late and didn't immediately download the app. Two days later when I wanted to order room service I was told that it was too late. That was frustrating and unfortunate because I felt unwell that afternoon and really didn't want to have to leave my room for food. The Pantry in the back lobby is terrific with a huge selection of temptations! You HAVE to order their beignets! We even took a few extra with us on the airplane and when we inevitably had a flight delay in Dallas/Fort Worth we have the agent one of our bags and she treated us EXTRA sweet...so my suggestion is to always travel with beignets just in case! The front lobby lounge had just okay food and for NOLA the drinks were incredibly weak. Hotel rooms were clean, but slightly worn and room chairs looked stained and old.
Margaret P.
Pros: Beautiful room, great gym and pool, terrific location, kind and helpful staff, restaurant located inside the hotelCons: There's no shuttle to places, including the airport.
Wei H.
Great location. Walking distance to all the major attractions (bourbon st. French quarter, Jackson square etc) . Nice room with all the amenities. Outdoor pools. If you are Marriott Bonvoy member, Club M (located on first floor lobby) provides breakfast, light dinner and water/beverage 24/7. Streets are busy even at night. But please don't walk alone.
Tiara M.
Interior design of this hotel is gorgeous. Sitting on Canal street it is quick and easy access to get to bourbon. The room was a decent size. The bathroom was a drawback. Very small. Not tall people friendly. I'm 5'9" and could comfortably touch the ceiling with full palm. The bar was really nice. The food was amazing as well.
Great selections of items that you can orderThey also serve a great breakfast buffet with made to order omelets. They also have nightly desserts and a small buffet. Today we were early and we were able to order off the m club menu. We enjoyed our choices and found the lounge to be friendly, well lit , clean and well stocked. Great get away from the lobby crowd.
Atmosphere: 5
Food: 5
Service: 5
I want to give this hotel 5 stars so bad! The staff was all friendly and helpful. The M lounge is one of the best I've ever seen, breakfast was delicious but we had dinner reservations so I didn't check out the evening snacks. (I think it's worth the upgrade if you're not Elite). Also, the views are lovely from many rooms, and the location is perfect. But.. the rooms need updating sooooo bad. The room feels so humid, and I'm pretty sure it's because there's no fan/ vent in the bathrooms (which are tiny as others have mentioned). The wheelchair accessible room is lovely, with a roll in shower and bench in the spacious bathroom. We pass through NOLA every Christmas, so I'll definitely be back.
When I first went to this hotel, it was two years ago, and I fell in love with it. Went here this year for Christmas and it was nice to be back. The front desk associate upgraded our room because I was an elite which was nice of her. when we arrived to our room, the room was a bigger king room, which was good, but the bathroom was very small. As you can see from the video, the room was very spacious. We had balcony, but we couldn't open the window. I'm guessing maybe they had problems with previous guest and balconies. The Shower curtain I'm guessing it was blood on it because it looked like it was a blood stain on it. We went for breakfast Christmas Day for the buffet and it was really good. For about $26 per person you're able to get somewhat of a wide variety. But I love the omelette bar and the beignets. On the last day of our stay, I noticed that they had an area blocked off and they said that Texas football team was going to be there so we were able to watch them come in. Would I recommend this hotel? Yes and I will probably go back because this hotel is by a lot of things and it's walking distance.
This is not a 4 star hotel in its current state. The lobby looks nice and gets you all excited...just to be disappointed. Rooms: Five night stay -- three rooms. The first room was not cleaned properly whatsoever. The sheets were stained. What made me look? The beds were sloppily made, sheets not tucked, etc. Phew. Like the cleaning staff knows better! The bathroom had multiple areas of filth to where I don't trust they did anything but wipe it down with some disinfectant wipes and replace the towels. It was giving lipstick on a pig. I called the front desk on the most antiquated, dingy looking phones, and they changed us to a new room. For the record, I arrived early and they did allow me early check in since rooms were available. When I went to the desk to get a new room, I told them if it's best to wait until normal check in time to get a clean, acceptable room -- I'd rather wait. The front desk staff was accommodating, very kind. We got a new room in the Quarter Tower and all seemed fine (not great but fine enough). Oh wait, the TV didn't work. Called the front desk, again, and they send up an engineer and he noticed the cords were disconnected, so he did his troubleshooting and got it up and running. I mean...they charge a $65 a day hold for incidentals and don't inspect the room after people check out to see if it maintains the standards? Anyhow, day 3, on Christmas morning, we slept in, attempted to take showers to start our day -- and no hot water. Come on! Call the front desk again and asked to speak to the manager. Daniel was immediately understanding of my frustrations and offered solid resolution. I had to switch rooms again. Note, seems they were aware there was a water heater issue with that unit. Rather than have another engineer to come fix something they should have already fixed, we packed up and moved to the River Tower. The River Tower, is on the side facing the river, unless you get stuck on the side facing the courtyard. Lucky me, I was facing the courtyard, but with it being a corner room, I could get a slight glimpse of the river since I had windows on two sides. Daniel made sure to mention this room was larger, which kinda makes it an upgrade right? Well, one thing noticeably not that great for the extra square feet (dead space)...no mirror in this room aside from the bathroom; and the bathroom ceiling is super low. Like so low that if you're 6'0 or taller you would probably bump your head in the step in tub while showering. I'm 5'8 and if I extend my arm to put on a shirt, I'm hitting the ceiling which is POP OUT TILE! Sigh. This is by no means a luxury room. I've stayed in nicer inns/motels. MClub: As mentioned, Daniel was accommodating upon hearing about my experience and offered me access to the MClub Lounge the remainder of our stay. It has been the highlight of our stay here. For breakfast you have access to the restaurant's buffet that includes an omelette station, beignets, bacon, grits, oatmeal, charcuterie, fruit -- a lot of GREAT breakfast options! I was impressed. And most important...the staff put a SMILE on your face. They are attentive and have great energy. The omelette station cook needs a tip jar because I've watched her make three omelettes while taking new orders, all while smiling, and making the omelettes to perfection. She is good! Staff: The staff is ultimately why I gave each star. They do exude southern hospitality for sure. From the concierge, to the MClub staff, to Daniel the manager -- all aiming to please. I appreciate that. Lobby: A cool bar and plenty of seating with TVs grace the lobby. It gets popping down there! And we happen to be here during the Sugar Bowl so the decor went from Christmas to Univ of Texas banners since they are staying here. Pretty cool. Overall, the staff compensated for the lackluster rooms. I thought I read in other reviews that this hotel had been renovated, but the front desk said they will be undergoing renovations. They definitely need it! That said, would I stay here again
Was at this hotel for a conference. Nice location to tourist attractions. Food was not good. Someone was shot on the corner where we were so not that safe of an area.
I expected a lot more from a 4-stat hotel. Our first room the lights and power sockets did not work. We noted it to the front desk immediately after walking in.We got moved to a new room, and this one instead had sewer gas filling the bathroom. We had no time to move to a THIRD room, so we prepped and got ready for our event. When we went to bed we closed the bathroom door and we were unable to use it to shower in the morning. The smell was nauseating. It smelled like feces and rotting food.I told the front desk about the sewer gas in the morning when checking out and they seemed un-phased by it. No apology. Nothing. Like it was a normal issue with their bathrooms.2 screwed up rooms back to back in my opinion is condemning for a 4 star hotel.Then the valet parking, that whole service was downright atrocious yesterday. I understand there were several events ongoing but the valet service literally only had 4 guys running around to manage the cars. They were severely understaffed, losing track of keys and other shenanigans. The wait to get your car yesterday morning was over an hour. I saw several people being told they had to go back to the 45 minute line because they lost track of their car in the queue.You may get lucky with the rooms, though I am skeptical at this point if they don't take sewer gas in their bathroom serious. A severe health hazard. But if you choose to stay here park elsewhere if it's during a busy season or you'll regret it.
New Orleans Marriott location at 555 Canal Street in the business district is a short walk to everything in the French Quarter. This hotel has 2 towers of rooms. We stayed in the taller tower which has 42 floors. We were in town celebrating our wedding anniversary and got lucky to stay on the 34th floor. We arrived really early (around 9:30am) we knew our room would not be ready but the nice people at Marriott held our luggage and because we are Marriott Platinum Lifetime gave us a pass to have breakfast in the M Lounge (thank you Marriott). Food in the M Lounge is nice, they have several coffee choices, as in regular coffee and a machine to make lattes. They have the usual scrambled eggs, a toaster to make toasted bread and several fruit choices. But they also have a station to get custom eggs made which is also a custom omelette bar. Breakfast while we were there (Mon-Thursday was till 11:00am). They also had a salmon and bagel bar. The best thing about breakfast at this Marriott is the made in house Beignets!! Yes, that's right every morning I was greeted at breakfast with delicious, hot freshly made Beignets, which are delicious. The M Lounge also has small dinner bits, salad and desserts 6-8pm. This hotel was busy during our stay but the people are nice and helpful. Our room was dated but the bed was comfortable and made sleeping good. The TV was nice and big for view and best it had internet access so we were able to view Netflix holiday movies during our stay. Our bathroom was small and we had a bath with a shower had(had to ask for a shower cap). But it worked. Small closet but we used the drawers in the room, so it worked. The weather was cold while we were visiting so I called and asked for a blanket. I was told they did not have any so I asked for a duvet cover, and I got it!!! Yes, thank you. The elevator here is interesting as you enter the number of your floor and it tells you which elevator you need to use.Overall I recommend this Marriott on 555 Canal Street. I will come back and stay here.
It's hard to give this Marriott more than 3 stars. All extras and perks are reserved for platinum and higher rewards members. As a reward member with this chain spending thousands, you would think I could get a late checkout since my scheduled flight was delayed, or possibly eat in their restaurant. But neither are available to any "low level" member or guest. BTW I spent over 4k on Marriott hotels since September.The hotel is clean, the rooms nice and the higher level rooms have an amazing view.
This is one of the best Marriott Lounges I've had the opportunity to use. Keep it up!
Atmosphere: 5
Food: 5
Service: 5
I stayed at this hotel for a work conference and my room was on the 32nd floor facing the city/river and it was a nice view! The room was your standard double queen beds with a tight fitting bathroom. There wasn't an air vent in the bathroom so it made for stuffy showers. Being in the room while sleeping was fine as there wasn't much noise but I did have a white noise machine so that could've helped. Elevators worked properly, housekeeping was efficient, and checking in/out was easy. Overall, this was a good clean spot to stay during my time in New Orleans.
Restaurantji Recommends
I came in with my husband for a 3 day getaway. I had pre-booked our hotel arrangements ahead of time and updated our late check in arrival to 9 pm. We arrived via a taxi (relatively a quick ride from MSA) and checked in. The hostess at check in was straightforward with our reservation but never greeted us, did not provide additional information as to the hotel or it's services, did not instruct us what side our room was located, nor asked if we had any questions. Honestly, I felt very deflated and tried hard not to take it personally. Our room was as it should be. However, we dropped the A/C down to a more suitable setting and where very disappointed with the heat through the night in which lasted our entire stay. Now, I know I should of said something but I did not thinking that the remainder of the rooms where about the same. We had drinks in the main lounge area but due to our schedule chose not to enjoy the hotel facilities. Truly, the atmosphere did not feel nor appear as a Marriott but I must take into consideration the location it's in. At check out I spoke with the registration staff and inquired for any food recommendations in the area and was only offered the place next door and to walk areound as we should find something. So again, I felt very disheartened. Would I come back well not sure but I know there are plenty of hotels near by. Sorry no pictures
Stayed here for a nursing conference. Most of the staff were helpful and friendly. Unfortunately I checked in late and didn't immediately download the app. Two days later when I wanted to order room service I was told that it was too late. That was frustrating and unfortunate because I felt unwell that afternoon and really didn't want to have to leave my room for food. The Pantry in the back lobby is terrific with a huge selection of temptations! You HAVE to order their beignets! We even took a few extra with us on the airplane and when we inevitably had a flight delay in Dallas/Fort Worth we have the agent one of our bags and she treated us EXTRA sweet...so my suggestion is to always travel with beignets just in case! The front lobby lounge had just okay food and for NOLA the drinks were incredibly weak. Hotel rooms were clean, but slightly worn and room chairs looked stained and old.
Pros: Beautiful room, great gym and pool, terrific location, kind and helpful staff, restaurant located inside the hotelCons: There's no shuttle to places, including the airport.
Great location. Walking distance to all the major attractions (bourbon st. French quarter, Jackson square etc) . Nice room with all the amenities. Outdoor pools. If you are Marriott Bonvoy member, Club M (located on first floor lobby) provides breakfast, light dinner and water/beverage 24/7. Streets are busy even at night. But please don't walk alone.
Interior design of this hotel is gorgeous. Sitting on Canal street it is quick and easy access to get to bourbon. The room was a decent size. The bathroom was a drawback. Very small. Not tall people friendly. I'm 5'9" and could comfortably touch the ceiling with full palm. The bar was really nice. The food was amazing as well.