Willie's Chicken Shack

I highly recommend not to go to willie chicken shake nor fat Tuesday they at one on 630 bourbon st they stole my card and started making transactions a total of $64.34 and tried to make another twice for $11.54 not only that went back to get my card back and they said they didn't have it before the transactions were even made im very pissed I traveled 8 hours for a vacation for a bad experience first time in my life 🤬🤬🤬🖕🏿

The staff is feeling stealing from the customers I was not given the option to tip on my card yet my card was charged $30 for a $14 meal very unsatisfactory as an uber driver I Will never recommend this location to anyone again and for anyone reading this, I suggest you pay with cash

Awful food, overpriced and service was not good. Was expecting better.

The food tasted good, minus the fries. Fries were basic. Our issue is with the service. The ladies there were not nice. They acted like having to do anything was an imposition. It's no wonder that they were the only place on the French quarter that wasn't busy. Now I know there are several of these in the area, so this is the one closest to Cafe Du Monde. Our presence was clearly interfering with whatever they were trying to do on their phones when they got there. The food was rung in more expensive than what it said on the menu and they were still tax added. In the end. She rung in red beans and rice that we did not ask for and then said she couldn't do anything about it because there wasn't a manager there. So we just took it and figured it's fine. Our last straw was when I simply asked where are the napkins and the girl rolls her eyes and points to the right and doesn't even say anything. That's when I asked my husband if we could just leave. After going through and looking at other reviews, I realize fairly bad service is what they do and either they are the owners or the owners don't care. I sent an email to the contact us on the website and waited for a response before putting a review, but the lack of response shows that not caring about customers is clearly just the culture of this company. I will not be back. Oh, and to add insult to injury, they didn't even put the lid fully on the red beans and rice that we did not ask for, so I enjoyed wearing that later.

The customer service is trash, and how can you not order a biscuit if you ordered another side that serves as a meal this is ridiculous!

Chicken is juicy and decent flavor. Sort of a bait and switch on the prices. $13.99 on the board and $14.55 on the recipe. Oh... and the bathrooms that have combo locks that don't work with the code on the receipt is a crappy touch.

This restaurant should be ashamed to be part of the New Orleans community. The customer service is an absolute shame. I have never been so mistreated as a customer at a restaurant.

We swung into Willie’s Chicken Shack before heading to a Jazz Club on Frenchman St. The place was not busy but had a few patrons in there. The tables that were open were all dirty and needed to be wiped down. The person that took our order gave the impression that we were annoying her and/or interrupting her day. She stayed at the counter and played on her phone the entire time. The person who was cooking the food was hustling so props to them. The food came out fairly quickly. And there was nothing wrong with it but nothing that was mind blowing either. Just basic chicken, red beans and rice, biscuit and fries. Just basic. Not bad just not some place I would seek out again in the future. Eventually the person who took our order came around the counter and apparently very begrudgingly wiped down the tables. So all in all it was fine. But not necessary to go back.

Incredible spot! Delicious food, friendly staff and fast service. Open late so you can fill your belly after a night of drinking. Love Willie's Chicken Shack!

As a LOCAL, it was my first and ONLY time eating here. I pass it all the time and never eat there because I know it's just overpriced chicken. I can get the same thing for half at my corner store. However, the other night, I was on Frenchmen headed somewhere and needed a quick, easy dinner. I sucked it up and paid 13 bucks for three tenders and fries. However, the problem was that the completely miserable woman at the counter got annoyed with me because I said that I couldn't get the pay screen to move past the tip screen after pressing "no tip". Sorry, but the expectation of tipping for every counter service order is insane now. So between being FORCED to choose a tip (which was garbage service), I had to just leave a forced percentage tip. You lost a potential local customer. I'm constantly on Frenchmen. Just to show you how bad of an impression was left, I think this is my first ever one star rating. Never again. Great job, guys.

Atmosphere: 2

Food: 2

Service: 1

Chicken is so salty it’s practically inedible. Also expensive— almost $20 including tip for a 2-piece box. The biscuit was good. The chicken itself though was terrible.

Atmosphere: 3

Food: 1

Service: 3

Best after party dinner. The chicken and biscuit were on point!

Atmosphere: 3

Food: 5

Service: 5

The food was ok. If you had fried chicken before and you’re from the south, you have had better. But it’s still good. The service was horrible. The young lady was getting annoyed with my wife because she had a hard time deciding what to order, then we had to go back to the counter and get them to make her order. Feelings were hurt but she got her order. The atmosphere was very spot on in the restaurant. Nice art work and murals. But one worker can ruin the experience. Sorry Willie, good food, but your employees need customer service training.

Atmosphere: 5

Food: 4

Service: 2

I'm not going to gas this eatery up like it's the best place to eat in the city. But as some other joints get crowded in the French quarter this is a reliable backup plan. The chicken is good and the biscuits are on point.

Atmosphere: 4

Food: 4

Service: 3

Recommended dishes: Fried Chicken Fries and Red Beans & Rice

This is definitely one of the worst fried chicken I have ever had in my life. So disappointing. The batter was too soft and not crunchy at all

Atmosphere: 3

Food: 1

Service: 3