Popeyes Louisiana Kitchen

Name: Popeyes Louisiana Kitchen
Address: 20401 Old Scenic Hwy, Zachary, Louisiana, 70791, US
Telephone: (225) 654-8534
Price range: $
Rating: 2

$ • Chicken, Fast Food, Chicken Wings

Hours:
20401 Old Scenic Hwy, Zachary
(225) 654-8534

Menu Order Online

About Popeyes Louisiana Kitchen

Popeyes Louisiana Kitchen in Zachary is a popular and busy restaurant, often with long lines and wait times, especially during peak hours. The drive-thru can be particularly problematic, with customers sometimes having to wait in a line that extends out of the parking lot and into the road.

The food quality is generally consistent with the Popeyes brand, but the customer service experience can be hit or miss. Some employees have been observed not wearing gloves, which can raise concerns about sanitation. There have also been instances of items being missing from orders, requiring customers to return or place their name on an IOU list with the manager.

The management of this Popeyes location has been criticized, with some employees appearing overwhelmed and struggling to handle the high volume of customers. Certain employees have been observed talking harshly to one another in front of customers or treating them as a burden.

Despite these challenges, the restaurant does have some positive aspects. Customers who order ahead through the Popeyes app and choose the in-store pickup option often have a smoother experience, with their orders ready when they arrive. Additionally, the two staff members named Maliah and Ashanti were praised for their hospitable attitudes, even as they seemed mentally and physically exhausted.

Overall, this Popeyes location in Zachary offers a mixed experience, with the food quality generally meeting expectations but the customer service and management issues sometimes detracting from the overall dining experience.