Dunkin'
$ • Coffee Shops, DonutsAbout Dunkin' Donuts
Customers' Favorites
Caramel Iced Macchiato
Doughnut of the Month
Egg and Cheese
Hash Browns
Croissant
Donuts
Bagels
Dunkin' Donuts Reviews
160 ratings
Share your opinion about Dunkin'
It's a dunkin. Same old everyday regular dunkin. Ran by tired kids without any hopes.
Food always tastes bad. Takes a while. I got a coffee, went in and asked for a different one bc it was made too sweet. This woman took her job too seriously and essentially wouldn’t make me a new coffee because I didn’t like what was made.
We ordered an untoasted plain bagel, a hazelnut nut coffee with cream and sugar, and a caffeine free refresher. We got a toasted bagel, a black coffee, and a refresher with caffeine, after waiting 10 min for service. The last time we came we ordered a grilled cheese sandwich. It was burnt such that we had to reorder. Unfortunately, there is no quality control at this location and no place to leave a message.
Hours
| Monday | 5AM - 7PM |
| Tuesday | 5AM - 7PM |
| Wednesday | 5AM - 7PM |
| Thursday | 5AM - 7PM |
| Friday | 5AM - 7PM |
| Saturday | 5AM - 7PM |
| Sunday | 5AM - 7PM |
Dunkin' is a popular restaurant in Amherst that offers a friendly atmosphere and good food. The staff, although sometimes young, generally provides good customer service. However, one reviewer had a negative experience with rude and disrespectful staff, including being called inappropriate names, which led to a poor overall impression of that specific Dunkin' location.
The coffee has improved significantly after the recent renovation, and is regularly well-made, though customers may have to wait around 15-30 minutes. The staff is described as very nice, and they quickly replaced a customer's dropped drink. One customer noted their matcha drink was "crazy pale" compared to their friend's, but acknowledged it may have been due to their own "vibe".
Overall, Dunkin' seems to be a mixed experience, with both positive and negative reviews, but the food and coffee are generally well-regarded.