Dunkin'

Name: Dunkin'
Address: 41 W Union St, Ashland, Massachusetts, 01721, US
Telephone: (508) 881-9940
Price range: $
Rating: 3.1

$ • Coffee Shops, Donuts

Hours:
41 W Union St, Ashland
(508) 881-9940

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About Dunkin' Donuts

Dunkin', a popular coffee and donut chain, has garnered mixed reviews from its customers in the Ashland area. While some have had positive experiences, others have faced challenges with the service and quality of their orders.

One customer, who frequently visits the Dunkin' location during their lunch break, has consistently praised the exceptional service provided by an employee named Desiree. This employee is described as having a warm and friendly presence, always going above and beyond to make the customer's experience enjoyable. The customer and their dog Ginger look forward to their interactions with Desiree, who they consider the "best part" of this Dunkin' location.

However, another customer's experience with the management at this Dunkin' has been less than satisfactory. The customer, along with their wife, had initially enjoyed visiting the Dunkin' location and developing a friendly rapport with the manager, Susan. But during a recent visit, the customer reported that the manager became unprofessional, yelling and swearing at them through the drive-through window. The customer felt this behavior was unacceptable, especially for a manager, and has since decided to limit their visits to this Dunkin' location, opting to go to a different one nearby instead.

Furthermore, a third customer has expressed frustration with the quality of their drinks at this Dunkin' location. This customer, who regularly orders an extra espresso shot, has noticed that their drinks have been lacking the desired amount of espresso, resulting in a subpar taste and texture. While the customer understands that the employees may be overwhelmed, they find this issue to be increasingly frustrating and are considering discontinuing their visits to this Dunkin' in the mornings.

Overall, the reviews of this Dunkin' location paint a mixed picture. While some customers have had positive experiences, particularly with the friendly and helpful employee Desiree, others have faced challenges with the management's professionalism and the consistency of the drink quality. These contrasting experiences suggest that the Dunkin' location may benefit from addressing these concerns to provide a more consistently positive experience for all its customers.