Dunkin'

16 Kneeland St #18, Boston
(617) 695-0546

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Recent Reviews

The person serving the counter gave us advice to get the medium refresher because it was cheaper which was incredibly nice. However when we ordered our drinks we got the wrong flavor, but the person making the refresher offered to remake them (we didn’t even ask) . They didn’t have to do this but we really appreciated and wished we could tip. Everyone is so so nice :)
Not really sure why there's a bunch of low star reviews. When I came in on a hot day (80s) and the one staff was sweeping to keep the store clean but as soon as she saw customers come in, she helped us right away and was quite friendly. Mind you, this store has no AC at all and outside is 80° outside. I would be so unhappy to work in such conditions but she kept it professional and stayed cool.
On the weekends, this Dunks is chronically understaffed. What should be a simple order takes 10 extra minutes because only one employee has to handle the cash register, pour drinks, assemble breakfast sandwiches, and bag donuts. I can literally see queues forming up of some guy wanting a single coffee having to wait for 3 meal deals to get assembled, or one person getting his order only for 4 more people to get in line and back up the whole place even more.

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