4th time coming in the morning and regardless of there not being a long line. Service is still SLOW with only ONE person to take orders and fill them all by herself. I don’t know what happened to this location but it’s a hard sigh!
Service: 1
Generia Evans
This place is so unorganized it’s no way there is a long line going out the door and they are more worried about the mobile orders than the line going out the door when the customers in the store should be first priority than worry about the mobile orders/ online orders
Atmosphere: 4
Food: 3
Service: 1
Carla Ebron
I love this place but I just have one problem,this manager always bothers me about me getting my milk (oat milk)steamed, majority of everyone gets a latte so why is it a problem for me to get my milk steamed??? I put so much oat milk that it makes my coffee cold plus I like my food steaming hot. Plus I'm a customer I should be able to have my food the way I like as long as it's within reach. She doesn't even charge me for the extra milk just my coffee being steamed 🤷🏾😳I'm so confused and getting tired of getting harassed every time I come for a coffee. I moved around here 5 months ago I get coffee everyday so imagine someone saying this to you everytime they see you oh and if it's crowded I can't get it streamed. I need an explanation to why it's a problem Here AND ONLY HERE???no one gives me problems ever to steam it not Quincy,not grovehall,not ashmont so please explain And I need someone besides her to explain thank you..
Atmosphere: 4
Food: 3
Service: 5
Yvette Concepcion
I WALK IN AND SEE 1 CUSTOMER AT THE COUNTER. IT STILL TOOK THEM 24 MINUTES TO GET A COFFEE AND A BAGEL. THE EMPLOYEES ARE THE WORST. WHO MANAGES THIS LOCATION. I CAN DO A WAY BETTER JOB AT HIRING AND MAKING SURE THEY ARE WORKING FOR THE CUSTOMERS. ALMOST A HALF HOUR FOR A COFFEE AND A BAGEL WITH NO CUSTOMERS IN THE LINE? C'MON NOW. ANY GOOD REVIEWS ABT THIS LOCATION ARE MOST LIKELY UNTRUE. WHERE DO I APPLY FOR THE MANAGERIAL POSITION?
Steve Hawkesworth
Donuts are always good, but need to have more plain sticks! Every time I come to this location on Columbus Ave around 11a, they don't have any.
Parking: Parking is limited however the location is next to the bus stop
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Donuts, Bacon Egg and Cheese
Kathy Domingos
Fast and great service got a strawberry colatta that looked like it could be on a picture 🖼️😂
Parking: Not a big parking lot it's next to a stop n shop where we parked and walked
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts, Bacon Egg and Cheese
Engell Sosa
A year ago: You need Time and Patience to visit this store.
2024: Same Poor service, Efficiency. Employees congregate a lot during orders. They should close the store.
Atmosphere: 1
Food: 1
Service: 1
Lisa Brown
Service here is the worse... Manger unprofessional not only with customer as well coworker come in everywhere morning stand line good 10 mins....
Atmosphere: 1
Food: 1
Service: 1
Emily Clark
Very pleasant staff
Atmosphere: 4
Food: 5
Service: 5
Munch Inn Ger
If you want to be in an out with the correct order then this is not the Dunkin for you! They often forget the sugar in your coffee and if you order a bagel with cream cheese spread on it for you they will not do that. If you would like a muffin and have it warmed they do not offer that service. If your using the app for pick up you need to be really patient because chances are they only have two workers and no one is managing the online orders aside from stopping the machine from beeping. If you're wondering why I haven't said anything bad about the sandwiches and the service with them it's because it depends on who's preparing and how busy it is sometimes they'll forget the cheese on your egg cheese wrap other times the English muffin is extra crunchy. To someone reading this it's going to sound like the normal experience but my biggest compliment is what I said about putting cream cheese on my order for me or warming a muffin or coffee roll. I asked for it and it's on my receipt with an extra charge price then if I ordered it with cream cheese on the side or an item not heated. Them forgetting the sugar happens and coffee is they're top item so I'm not too mad about that but I can't jump into work when I have to stop and cream cheese my begal after paying extra for someone else so do it for me. Entitled sure but don't give me the option if it's not a service you can provide.
Parking: The street parking is limited as it's sandwiched between the gas station, the main road and a bus stop BUT there is a parking lot for Walgreens that can be used if you're willing to walk a bit
They have an excellent woman manager. She knows resolve situations. She has a very good attitude.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hash Browns, Sausage Egg and Cheese, Donuts
Cristalys Thalia Rodriguez (Crisszy94)
They are all excited and happy. They are working efficiently. :) <3
Vegetarian options: Vegetarians do not eat a lot of protein.Whichever items contain protein, you may remove the protein from your meal.
Dietary restrictions: They are detail oriented and cautious.Tell them EVERY AND ALL OF YOUR ALLERGIES.
Parking: When searching for a parking spot. Be wise. They have changed the Rules of The Road in Massachusetts.
Kid-friendliness: They are definitely Kid and Pet Friendly.
Wheelchair accessibility: They have enough interior space and employees to help assist wheelchair customers.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hash Browns, Coffee Roll, Wake-Up Wrap - Sweet Black Pepper Bacon, Sausage Egg and Cheese, Brownie Batter Donut, Strawberry, Donuts, Turkey Sausage Egg and Cheese, Stuffed Biscuit Bites, Coolatta, Assorted Half Dozen or Dozen Donuts, Dunkin' Coconut Refreshers
kayla brown
Excellent customer service
N Master
Very nice Dunkin’ Donuts location on Columbus avenue, they always have a nice selection of fresh donuts especially in the early morning hours, the employees are very nice and very helpful as well.
4th time coming in the morning and regardless of there not being a long line. Service is still SLOW with only ONE person to take orders and fill them all by herself. I don’t know what happened to this location but it’s a hard sigh!
Service: 1
This place is so unorganized it’s no way there is a long line going out the door and they are more worried about the mobile orders than the line going out the door when the customers in the store should be first priority than worry about the mobile orders/ online orders
Atmosphere: 4
Food: 3
Service: 1
I love this place but I just have one problem,this manager always bothers me about me getting my milk (oat milk)steamed, majority of everyone gets a latte so why is it a problem for me to get my milk steamed???
I put so much oat milk that it makes my coffee cold plus I like my food steaming hot.
Plus I'm a customer I should be able to have my food the way I like as long as it's within reach.
She doesn't even charge me for the extra milk just my coffee being steamed 🤷🏾😳I'm so confused and getting tired of getting harassed every time I come for a coffee.
I moved around here 5 months ago I get coffee everyday so imagine someone saying this to you everytime they see you oh and if it's crowded I can't get it streamed.
I need an explanation to why it's a problem Here AND ONLY HERE???no one gives me problems ever to steam it not Quincy,not grovehall,not ashmont so please explain
And I need someone besides her to explain thank you..
Atmosphere: 4
Food: 3
Service: 5
I WALK IN AND SEE 1 CUSTOMER AT THE COUNTER. IT STILL TOOK THEM 24 MINUTES TO GET A COFFEE AND A BAGEL. THE EMPLOYEES ARE THE WORST. WHO MANAGES THIS LOCATION. I CAN DO A WAY BETTER JOB AT HIRING AND MAKING SURE THEY ARE WORKING FOR THE CUSTOMERS. ALMOST A HALF HOUR FOR A COFFEE AND A BAGEL WITH NO CUSTOMERS IN THE LINE? C'MON NOW.
ANY GOOD REVIEWS ABT THIS LOCATION ARE MOST LIKELY UNTRUE.
WHERE DO I APPLY FOR THE MANAGERIAL POSITION?
Donuts are always good, but need to have more plain sticks! Every time I come to this location on Columbus Ave around 11a, they don't have any.
Parking: Parking is limited however the location is next to the bus stop
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Donuts, Bacon Egg and Cheese
Fast and great service got a strawberry colatta that looked like it could be on a picture 🖼️😂
Parking: Not a big parking lot it's next to a stop n shop where we parked and walked
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts, Bacon Egg and Cheese
A year ago: You need Time and Patience to visit this store.
2024: Same Poor service, Efficiency. Employees congregate a lot during orders. They should close the store.
Atmosphere: 1
Food: 1
Service: 1
Service here is the worse... Manger unprofessional not only with customer as well coworker come in everywhere morning stand line good 10 mins....
Atmosphere: 1
Food: 1
Service: 1
Very pleasant staff
Atmosphere: 4
Food: 5
Service: 5
If you want to be in an out with the correct order then this is not the Dunkin for you! They often forget the sugar in your coffee and if you order a bagel with cream cheese spread on it for you they will not do that. If you would like a muffin and have it warmed they do not offer that service. If your using the app for pick up you need to be really patient because chances are they only have two workers and no one is managing the online orders aside from stopping the machine from beeping. If you're wondering why I haven't said anything bad about the sandwiches and the service with them it's because it depends on who's preparing and how busy it is sometimes they'll forget the cheese on your egg cheese wrap other times the English muffin is extra crunchy. To someone reading this it's going to sound like the normal experience but my biggest compliment is what I said about putting cream cheese on my order for me or warming a muffin or coffee roll. I asked for it and it's on my receipt with an extra charge price then if I ordered it with cream cheese on the side or an item not heated. Them forgetting the sugar happens and coffee is they're top item so I'm not too mad about that but I can't jump into work when I have to stop and cream cheese my begal after paying extra for someone else so do it for me. Entitled sure but don't give me the option if it's not a service you can provide.
Parking: The street parking is limited as it's sandwiched between the gas station, the main road and a bus stop BUT there is a parking lot for Walgreens that can be used if you're willing to walk a bit
Atmosphere: 2
Food: 2
Service: 1
Restaurantji Recommends
They have an excellent woman manager. She knows resolve situations. She has a very good attitude.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hash Browns, Sausage Egg and Cheese, Donuts
They are all excited and happy. They are working efficiently. :) <3
Vegetarian options: Vegetarians do not eat a lot of protein.Whichever items contain protein, you may remove the protein from your meal.
Dietary restrictions: They are detail oriented and cautious.Tell them EVERY AND ALL OF YOUR ALLERGIES.
Parking: When searching for a parking spot. Be wise. They have changed the Rules of The Road in Massachusetts.
Kid-friendliness: They are definitely Kid and Pet Friendly.
Wheelchair accessibility: They have enough interior space and employees to help assist wheelchair customers.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hash Browns, Coffee Roll, Wake-Up Wrap - Sweet Black Pepper Bacon, Sausage Egg and Cheese, Brownie Batter Donut, Strawberry, Donuts, Turkey Sausage Egg and Cheese, Stuffed Biscuit Bites, Coolatta, Assorted Half Dozen or Dozen Donuts, Dunkin' Coconut Refreshers
Excellent customer service
Very nice Dunkin’ Donuts location on Columbus avenue, they always have a nice selection of fresh donuts especially in the early morning hours, the employees are very nice and very helpful as well.
The delays are very long due to lack of staff
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