Dunkin'

Name: Dunkin'
Address: 153 Massachusetts Ave, Boston, Massachusetts, 02115, US
Telephone: (617) 541-1911
Price range: $
Rating: 2.3

$ • Coffee Shops, Donuts

Hours:
153 Massachusetts Ave, Boston
(617) 541-1911

Menu Order Online

About Dunkin' Donuts

Dunkin' offers easy and quick service with a wide variety of vegetarian options. It is a kid-friendly and wheelchair accessible restaurant. Customers have praised the staff's friendliness and helpfulness, noting that the manager has been providing great customer service since taking over. One visitor shared a positive experience of a quick and pleasant visit on a Wednesday afternoon when there was only one staff member, who was nice and accommodating. Despite running out of pumpkin donuts, the staff replaced them with chocolate sprinkled donuts, making the visit a great Dunkin' experience.

However, some reviews mention occasional issues such as missing or stolen orders, with customers feeling the store's response could be better. One customer highlighted that even when their order was stolen, the staff was courteous, but the manager's attitude was not ideal, suggesting that the store might need to improve how it handles conflicts.

Customers have also enjoyed their food, with a medium regular hot coffee tasting fresh, perfectly sweet, and served quickly. Overall, the restaurant remains a convenient spot for quick bites, with friendly staff and a focus on customer satisfaction.