The consumer service is terrible from the restaurant owner. I asked for split bill (we have two people who ordered different things) but the owner came and said “you guys ordered the same thing, just pay half of the price”. This is ridiculous! I then asked for Apple Pay and he behaved impatient to us. Lastly, he round up the price and ask me rudely how much I want to pay for tips”. I said 15% and he said just round up the tip for me! Terrible experience here and never gonna come back again!
Atmosphere: 1
Food: 1
Service: 1
Hui Zhu
They rounded up the price for the food and asked you directly for how much tips you want to give. Terrible experience!!! Don’t want to spend one more second there! Waste time and waste money!
Atmosphere: 1
Food: 1
Service: 1
Thomas G.
Tom G. Good pho , good price big turnover customers. Fresh consistency. Parking tough but worth it.
Britany A.
Great value price. If you are craving comforting food that will heal your soul this is the right place. The service is great, efficient and fast.
Karen A
I enjoy stopping to get Pho here after the Boston Marathon. Stopped in on 4/16 and received poor customer service. It was mid afternoon and not too busy as there were tables open. I was seated with a glass of water and a menu. Each time I looked up the person who sat me would say in a minute. I waited on staff to return and they never did. I watched as several customers after me were seated and their orders were taken and brought to them within minutes of arriving. Trying to give the benefit of the doubt, I waited, and after more than 12 minutes I got up and flagged someone down.The server seemed to not understand that I was wanting to order and that I had been sitting there without ordering until a customer, gentleman (who came in after me and had his meal) spoke up loudly and told him that I wanted to order. Thanking him for his help I offered to pay for his meal (he graciously declined).I finally received my food and it was good, but the poor service saddened me. Hope this was a fluke.
Atmosphere: 4
Food: 5
Service: 2
Recommended dishes: Chicken Pho
Jason L.
I eat at a lot of Pho places all over and I'm not very picky on my pho. But this was place seriously disappointing. We ordered pho and lemongrass chicken bun. The pho didn't have any flavor and noodles were mushy, but overall it did the job. The lemongrass chicken bun was straight up terrible. We thought maybe they gave us the wrong dish, but they said it was right. It tasted like nothing. Not like lemongrass, not even like salt, just nothing. Maybe the lemongrass chicken is not a popular choice. I get that. What really ruined the experience with the service. We asked for fish sauce twice. They forgot the first time and the second time they just told us "no, your food doesn't need it". Then we asked for some limes and they didn't bring that either. The one positive is that the food comes out fast. Overall, I'd seriously consider a different pho places before trying this one.
Ariel Dressen
This pho is AMAZING! Got the chicken (gā) pho in a SMALL and you get incredible portions. For just under $14 for a small, you can’t beat the quality and quantity!!Only small, small, knock is that they don’t give you a bowl with takeout, and being here for work and not wanting to put all the food in the broth bowl, I had to improvise with a hotel coffee cup. Just have to eat a few cups!
Food: 5
Service: 5
Recommended dishes: Chicken Pho
H T
09apr202407pma medium age chinese/vietnamese lady took wrong order for us, end up we eat wrong meal.pho soup is not as hot as it supposed to be.first and LAST visitNOT RECOMMENDED
Atmosphere: 1
Food: 1
Service: 1
Becka Simon
The soup was incredible! It was flavorful, had a variety of ingredients, and was fresh. I love the big plate of basil and bean sprouts that was brought.Usually a soup won't fill me up, but this was perfect. I felt a little rushed out of the restaurant, but the food and service was great. I can't wait to go back.Vegetarian options: Lots of vegan options! However, all of the bubble teas can't be made vegan except for the lychee.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Soup
Tamara
Delicious food! They have an entire vegan/vegetarian section of the menu. I really enjoy the vegan pho and the tofu salad. The fresh rolls lack vegetables (too much noodle in there) but the peanut sauce is amazing! Specifically on the veggie pho, I feel like they overdo it with the amount of noodles, and I find it annoying that I have to ask for the usual pho accompaniments (basil, bean sprouts, lime) because for some reason the veggie version doesn’t come with them like the rest of their phos. Service is very fast but not the friendliest (hence why asking for anything extra is kind of a pain). But it’s a Boston classic and rare in the sense that it has true vegan options.Vegetarian options: Menu has an entire vegetarian section that is all Vegan
Raw and cooked beef rice noodles for takeaway, a bit salty but very tasty.But maybe because it was taken out, the soup was a little cold. When I returned to the restaurant and put raw beef and raw bean sprouts into the soup, the overall heat was even less hot.When I went to take out food at 7 or 8 in the evening, there were many people in the restaurant. One of the things that caught my attention was that the floor of the restaurant was very sticky. It felt like it hadn't been cleaned for a long time.
Lockie Hunter
I’ll begin by saying that normally I love Pho Pasteur! But this visit was way off.I ordered the curry chicken soup (I love flavor. I love spice. I enjoy lots of punch of flavors and don’t shy from them). That said, all I could taste was curry. It completely overwhelmed everything else. There were spots where it was not even mixed in well, just dumped in (see photo of container after I emptied it). So disappointed. Assuming they were having an off-day? The curry taste was sooo overwhelming, and, again, I love curry!
Atmosphere: 4
Food: 2
Service: 3
Natasha K.
Pho pastuer has good to mediocre Pho. The portions are decent and the service was nice and quick. Ambiance was fine nothing noteworthy.
Claire P
Dog allowed.
Atmosphere: 3
Food: 3
Service: 3
Nathaly
Amazing Beef Pho! Never gets old, the service here is amazing.
The consumer service is terrible from the restaurant owner. I asked for split bill (we have two people who ordered different things) but the owner came and said “you guys ordered the same thing, just pay half of the price”. This is ridiculous! I then asked for Apple Pay and he behaved impatient to us. Lastly, he round up the price and ask me rudely how much I want to pay for tips”. I said 15% and he said just round up the tip for me! Terrible experience here and never gonna come back again!
Atmosphere: 1
Food: 1
Service: 1
They rounded up the price for the food and asked you directly for how much tips you want to give. Terrible experience!!! Don’t want to spend one more second there! Waste time and waste money!
Atmosphere: 1
Food: 1
Service: 1
Tom G. Good pho , good price big turnover customers. Fresh consistency. Parking tough but worth it.
Great value price. If you are craving comforting food that will heal your soul this is the right place. The service is great, efficient and fast.
I enjoy stopping to get Pho here after the Boston Marathon. Stopped in on 4/16 and received poor customer service. It was mid afternoon and not too busy as there were tables open. I was seated with a glass of water and a menu. Each time I looked up the person who sat me would say in a minute. I waited on staff to return and they never did. I watched as several customers after me were seated and their orders were taken and brought to them within minutes of arriving. Trying to give the benefit of the doubt, I waited, and after more than 12 minutes I got up and flagged someone down.The server seemed to not understand that I was wanting to order and that I had been sitting there without ordering until a customer, gentleman (who came in after me and had his meal) spoke up loudly and told him that I wanted to order. Thanking him for his help I offered to pay for his meal (he graciously declined).I finally received my food and it was good, but the poor service saddened me. Hope this was a fluke.
Atmosphere: 4
Food: 5
Service: 2
Recommended dishes: Chicken Pho
I eat at a lot of Pho places all over and I'm not very picky on my pho. But this was place seriously disappointing. We ordered pho and lemongrass chicken bun. The pho didn't have any flavor and noodles were mushy, but overall it did the job. The lemongrass chicken bun was straight up terrible. We thought maybe they gave us the wrong dish, but they said it was right. It tasted like nothing. Not like lemongrass, not even like salt, just nothing. Maybe the lemongrass chicken is not a popular choice. I get that. What really ruined the experience with the service. We asked for fish sauce twice. They forgot the first time and the second time they just told us "no, your food doesn't need it". Then we asked for some limes and they didn't bring that either. The one positive is that the food comes out fast. Overall, I'd seriously consider a different pho places before trying this one.
This pho is AMAZING! Got the chicken (gā) pho in a SMALL and you get incredible portions. For just under $14 for a small, you can’t beat the quality and quantity!!Only small, small, knock is that they don’t give you a bowl with takeout, and being here for work and not wanting to put all the food in the broth bowl, I had to improvise with a hotel coffee cup. Just have to eat a few cups!
Food: 5
Service: 5
Recommended dishes: Chicken Pho
09apr202407pma medium age chinese/vietnamese lady took wrong order for us, end up we eat wrong meal.pho soup is not as hot as it supposed to be.first and LAST visitNOT RECOMMENDED
Atmosphere: 1
Food: 1
Service: 1
The soup was incredible! It was flavorful, had a variety of ingredients, and was fresh. I love the big plate of basil and bean sprouts that was brought.Usually a soup won't fill me up, but this was perfect. I felt a little rushed out of the restaurant, but the food and service was great. I can't wait to go back.Vegetarian options: Lots of vegan options! However, all of the bubble teas can't be made vegan except for the lychee.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Soup
Delicious food! They have an entire vegan/vegetarian section of the menu. I really enjoy the vegan pho and the tofu salad. The fresh rolls lack vegetables (too much noodle in there) but the peanut sauce is amazing! Specifically on the veggie pho, I feel like they overdo it with the amount of noodles, and I find it annoying that I have to ask for the usual pho accompaniments (basil, bean sprouts, lime) because for some reason the veggie version doesn’t come with them like the rest of their phos. Service is very fast but not the friendliest (hence why asking for anything extra is kind of a pain). But it’s a Boston classic and rare in the sense that it has true vegan options.Vegetarian options: Menu has an entire vegetarian section that is all Vegan
Atmosphere: 5
Food: 4
Service: 2
Recommended dishes: Rolls, Soup
Restaurantji Recommends
Raw and cooked beef rice noodles for takeaway, a bit salty but very tasty.But maybe because it was taken out, the soup was a little cold. When I returned to the restaurant and put raw beef and raw bean sprouts into the soup, the overall heat was even less hot.When I went to take out food at 7 or 8 in the evening, there were many people in the restaurant. One of the things that caught my attention was that the floor of the restaurant was very sticky. It felt like it hadn't been cleaned for a long time.
I’ll begin by saying that normally I love Pho Pasteur! But this visit was way off.I ordered the curry chicken soup (I love flavor. I love spice. I enjoy lots of punch of flavors and don’t shy from them). That said, all I could taste was curry. It completely overwhelmed everything else. There were spots where it was not even mixed in well, just dumped in (see photo of container after I emptied it). So disappointed. Assuming they were having an off-day? The curry taste was sooo overwhelming, and, again, I love curry!
Atmosphere: 4
Food: 2
Service: 3
Pho pastuer has good to mediocre Pho. The portions are decent and the service was nice and quick. Ambiance was fine nothing noteworthy.
Dog allowed.
Atmosphere: 3
Food: 3
Service: 3
Amazing Beef Pho! Never gets old, the service here is amazing.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Pho