Potbelly Sandwich Shop on Washington Street
$ • Sandwich Shops, Fast Food, Salad
Hours:
263 Washington St, Boston
(617) 933-0140
About Potbelly Sandwich Shop
Customers' Favorites
Potbelly Sandwich Shop Reviews
Share your opinion about Potbelly Sandwich Shop on Washington Street
Went for a long walk to get out of the house because of the COVID19 lockdown. I had to go to the bathroom really bad. So I went into Potbelly and was about to close the door. The man put his foot into the bathroom saying you need to buy something before you can use the bathroom. I told him I really had to go he said if I did not order something he was going to call the cops on me.
Like ordering a meal when you have to pee really bad is a good experience.
I also want...read full review
Menu
Hours
| Monday | 9AM - 9PM |
| Tuesday | 9AM - 9PM |
| Wednesday | 9AM - 9PM |
| Thursday | 9AM - 9PM |
| Friday | 9AM - 9PM |
| Saturday | 10AM - 7PM |
| Sunday | 10AM - 7PM |
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The Potbelly Sandwich Shop on Washington Street has received mixed reviews. While some customers praise the excellent customer service and attentive staff, others have experienced poor service and mistakes with their orders. The food is described as decent, but the overall experience can be negatively impacted by unfriendly employees and a condescending attitude. Some customers have reported having their orders messed up, with the staff not listening to their requests and making repeated mistakes. The restaurant's service seems to vary, with one reviewer describing the staff as "phenomenal" and providing "above and beyond" customer service, while another had an "unfriendly environment" and would not return. Overall, the Potbelly Sandwich Shop appears to offer satisfactory food but inconsistent service.