Potbelly Sandwich Shop on Washington Street
$ • Sandwich Shops, Fast Food, Salad
Hours:
263 Washington St, Boston
(617) 933-0140
About Potbelly Sandwich Shop
Customers' Favorites
Oatmeal Chocolate Chip Cookie
Lemon Cheesecake Cookie
Loaded Baked Potato
Broccoli Cheddar
Vanilla Shake
Sugar Cookie
Roast Beef
Smoked Ham
Tuna Salad
Chips Reg
Potbelly Sandwich Shop Reviews
165 ratings
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Hours
| Monday | 9AM - 9PM |
| Tuesday | 9AM - 9PM |
| Wednesday | 9AM - 9PM |
| Thursday | 9AM - 9PM |
| Friday | 9AM - 9PM |
| Saturday | 10AM - 7PM |
| Sunday | 10AM - 7PM |
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The Potbelly Sandwich Shop on Washington Street has received mixed reviews. While some customers praise the excellent customer service and attentive staff, others have experienced poor service and mistakes with their orders. The food is described as decent, but the overall experience can be negatively impacted by unfriendly employees and a condescending attitude. Some customers have reported having their orders messed up, with the staff not listening to their requests and making repeated mistakes. The restaurant's service seems to vary, with one reviewer describing the staff as "phenomenal" and providing "above and beyond" customer service, while another had an "unfriendly environment" and would not return. Overall, the Potbelly Sandwich Shop appears to offer satisfactory food but inconsistent service.