Shake Shack Downtown Crossing

322 Washington St, Boston
(857) 504-8932

Recent Reviews

Nathaly Jeancharles

This was the most organized and clean Shake Shack I’ve ever been to!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Single Shackburger with Cheese Lettuce Tomato, Burger, Fries

Marla Wright

I didn't get me one went for someone else and the way they had me wait I wasn't interested in trying for myself maybe next time.Kid-friendliness: I saw children there with their folksWheelchair accessibility: I don't remember stairs just two doors not sure if they open by button

Edward Crosier

We were visiting from Toronto Canada, and during our visit that day, we became very hungry and wanted something quick and fast, we had a option of McDonald's or Shake Shack, we decided on something not McDonald's lol, the burgers were very good and tasty, better the McDonald's. The only complaint is that they need to offer combos or meal deals, one price for burger, fries and drink

Atmosphere: 4

Food: 4

Service: 5

Recommended dishes: Single Shackburger with Cheese Lettuce Tomato

Natasha Muromcew

A Good shake shack location. Clean, nice employees. Food doesn’t disappoint.

Atmosphere: 4

Food: 4

Service: 4

Diliksha Fernando

First time at this location and Paul is the sweetest and most helpful employee I’ve met in awhile! Great work Paul I’ll definitely be back.

Atmosphere: 5

Food: 5

Service: 5

Jessica B

The food was pretty good for fast food but it was also pretty

Atmosphere: 4

Food: 4

Service: 4

chas x

Online ordering could use some help. Ordered for ASAP which it said was like 7-10 minutes, but it was scheduled for later. Burger was ok. I feel Five Guys is better.

Atmosphere: 4

Food: 4

Service: 2

Casse OLIVE

They have the best milkshakes , good customer

Atmosphere: 5

Food: 5

Service: 5

Robin Little

Bathrooms were broken. Sent you to McDonald's across the street. Food tasted horrible, unlike our Shake Shack in FL.

Atmosphere: 2

Food: 2

Service: 2

Sandra

Had my first Shake Shack when it opens in NYC over 10 years ago. Have been waiting to get one again. Didn’t disappoint. Best, most delicious fast food burgers on Earth!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Shake Burger

Adrián Mellino

Because of the people there I thought it would be better than McDonalds but I was wrong. Small portions and high

Atmosphere: 4

Food: 2

Service: 3

Heidi M

Service was an automated kiosk.Even when it was ready they yelled out my number and left food on counter.The tables and sitting area was a neat setup but really needed to be cleaned.The food was ok. Nothing special. We had Korean fries and chicken sandwich , a maple shake, and a basic burger. To me the quantity was small for the 30 dollar bill...I used the center neutral bathroom which I thought was fabulous until I walked in and there was urine all over the floor in front of the toilet.Very disappointing.

Atmosphere: 3

Food: 4

Service: 1

Lorena Interiors

Paul service was great. He was on top of every detailVegetarian options: Very good options

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Double Cheeseburger

Paige Reese

We had a lovely experience at this Shake Shack! A lovely employee Paul was so kinda and helped us out when our order wasn’t quite right!

Atmosphere: 5

Food: 5

Service: 5

Keith M

Paul is an incredibly kind and attentive server. I don’t run into many pleasant experiences with people in the food service industry, and Paul reminded me that they can happen from time to time. Thanks again Paul for all that you do, and for showing me how to order on the kiosk!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken Bites

Load More

Shake Shack Downtown Crossing

322 Washington St, Boston, MA 02108
(857) 504-8932