The service there was outstanding, and the server was one of the nicest and most professional people I've ever met. I definitely plan to go back and specifically request her service again. Overall, the restaurant has the friendliest staff, and everyone treats you with respect and dignity.
Stacey
We were very disappointed with Abel. There was a large group of men behind us and Abel was at their beck and call and delivered outstanding service to them. He was extremely engaged with them and avoided us consistently. I am a frequent guest at Capital Grille and have always had superior service. Abel would walk by our table, not ask if we needed anything, and was bothered by us. He never asked if we would like another cocktail, before we ordered a bottle of wine. We wanted it to be decanted, and he kept trying to pour the wine. We received the wrong appetizer, however, he left it at our table, because it was already put down. He really didn't listen to our requests and never mentioned any specials. We usually have Noel, Kaleb or Malik, who have always delivered exemplary service. Malik came over to our table to ask about our evening, and I explained our poor service. Malik shared our concerns with the manager who immediately came over. I offered feedback to her and explained how disappointed we were. She was lovely and told us she would add the other 3 servers to my profile for the future, which I loved. Abel delivered our desert and apologized for the wait - he was not engaged with us, and that was the most interactive he was. and that saddened me. He was a little too late with his efforts. We received the bill, and the manger removed the appetizers, which I appreciated. I was more concerned with the poor level of service. We tipped well, despite the service. Thank you, Stacey Cocco
Patrick
The entire staff was outstanding as always. This was the eighth year in a row that my daughter chose the Capital Grille for a birthday celebration and every year we thoroughly enjoy our visit.
JAMES
Always a wonderful restaurant experience. The food, service and atmosphere are the best for a special occasion or any time.
Wendolin
The lobster experience at The Capital Grille in Boston is unique! Very nice food, service, environment!! @ truly gem in "The Bay State"
Robert
Malik was a very courteous and complimentary waiter. As usual the food was exceptional and can't beat the ambience. Continues to be one of our favorites in Boston!
Liz
Highly recommend Capital Grille. We have eaten at their Denver location and now the Boston location and both experiences were EXCELLENT. Food is always perfection as well as the service!
Donna
Always a favorite. So solid and great to see a few really nice specials on the menu! Fabulous bone in filet. Bread always nice and crème brûlée delicious dessert. Grilled octopus wasn't as grand as expected but can't have it all!
Jeffrey
We always annoy our evenings at Cap Grill. Consistently fantastic food. Steaks are always prepared as ordered. Superb drinks. I ordered a Chablis without looking at the price and the waiter was nice enough before he poured it to tell me it is priced at $50 per glass. So nice that he would be sure that this is what I was interested in ordering. We celebrated my wife's birthday with friends and they always delight!
F
First time at this chain. Everyone was pleasant from the moment the party arrived. Because of a scheduling conflict, we had less than an hour. Spoke to Andrew our waiter and explained the circumstances. He was one of the best servers, pleasant and efficient. Ordered the Cesar Salad, ribeye steak, and cocktails. Food was delivered quickly and everything exceeded expectations Had one the best dinners . . .
While visiting Boston we made a reservation at Capital Grille for our wedding anniversary. Overall the dinner was very good, the only complaints we had were we were sat directly next to the restroom, which somewhat had a bearing on the ambience and that two different people were asked to take our picture with two different phones and they all (6 pics) turned out blurry. We realize that people are working and in a rush to provide excellent service, but because of this, we do not have a nice clear picture of us at your establishment. :( All in all, a great dinner and our meal was one for our memory books.
Nicole
Our server Adnan was incredible!! He knew every bit of information on the menu and was attentive and kind. He recommended the bone in Kona and it was divine
Matt
Went here to meet with 2 long time friends for Restaurant Week Boston and we were NOT disappointed. Our food came out timely, our server was attentive, and everything was delicious.
Kelli
Service was wonderful. Food was delicious. It was restaurant week so price was even better.
Milton
The quality of meats has fallen. I asked for medium rare and received it well done. My plates were not removed after every course and felt the table was dirty. Our waiter barely came back to our table to ensure if we needed anything else
The service there was outstanding, and the server was one of the nicest and most professional people I've ever met. I definitely plan to go back and specifically request her service again. Overall, the restaurant has the friendliest staff, and everyone treats you with respect and dignity.
We were very disappointed with Abel. There was a large group of men behind us and Abel was at their beck and call and delivered outstanding service to them. He was extremely engaged with them and avoided us consistently. I am a frequent guest at Capital Grille and have always had superior service. Abel would walk by our table, not ask if we needed anything, and was bothered by us. He never asked if we would like another cocktail, before we ordered a bottle of wine. We wanted it to be decanted, and he kept trying to pour the wine. We received the wrong appetizer, however, he left it at our table, because it was already put down. He really didn't listen to our requests and never mentioned any specials. We usually have Noel, Kaleb or Malik, who have always delivered exemplary service. Malik came over to our table to ask about our evening, and I explained our poor service. Malik shared our concerns with the manager who immediately came over. I offered feedback to her and explained how disappointed we were. She was lovely and told us she would add the other 3 servers to my profile for the future, which I loved. Abel delivered our desert and apologized for the wait - he was not engaged with us, and that was the most interactive he was. and that saddened me. He was a little too late with his efforts. We received the bill, and the manger removed the appetizers, which I appreciated. I was more concerned with the poor level of service. We tipped well, despite the service. Thank you, Stacey Cocco
The entire staff was outstanding as always. This was the eighth year in a row that my daughter chose the Capital Grille for a birthday celebration and every year we thoroughly enjoy our visit.
Always a wonderful restaurant experience. The food, service and atmosphere are the best for a special occasion or any time.
The lobster experience at The Capital Grille in Boston is unique! Very nice food, service, environment!! @ truly gem in "The Bay State"
Malik was a very courteous and complimentary waiter. As usual the food was exceptional and can't beat the ambience. Continues to be one of our favorites in Boston!
Highly recommend Capital Grille. We have eaten at their Denver location and now the Boston location and both experiences were EXCELLENT. Food is always perfection as well as the service!
Always a favorite. So solid and great to see a few really nice specials on the menu! Fabulous bone in filet. Bread always nice and crème brûlée delicious dessert. Grilled octopus wasn't as grand as expected but can't have it all!
We always annoy our evenings at Cap Grill. Consistently fantastic food. Steaks are always prepared as ordered. Superb drinks. I ordered a Chablis without looking at the price and the waiter was nice enough before he poured it to tell me it is priced at $50 per glass. So nice that he would be sure that this is what I was interested in ordering. We celebrated my wife's birthday with friends and they always delight!
First time at this chain. Everyone was pleasant from the moment the party arrived. Because of a scheduling conflict, we had less than an hour. Spoke to Andrew our waiter and explained the circumstances. He was one of the best servers, pleasant and efficient. Ordered the Cesar Salad, ribeye steak, and cocktails. Food was delivered quickly and everything exceeded expectations Had one the best dinners . . .
Restaurantji Recommends
While visiting Boston we made a reservation at Capital Grille for our wedding anniversary. Overall the dinner was very good, the only complaints we had were we were sat directly next to the restroom, which somewhat had a bearing on the ambience and that two different people were asked to take our picture with two different phones and they all (6 pics) turned out blurry. We realize that people are working and in a rush to provide excellent service, but because of this, we do not have a nice clear picture of us at your establishment. :( All in all, a great dinner and our meal was one for our memory books.
Our server Adnan was incredible!! He knew every bit of information on the menu and was attentive and kind. He recommended the bone in Kona and it was divine
Went here to meet with 2 long time friends for Restaurant Week Boston and we were NOT disappointed. Our food came out timely, our server was attentive, and everything was delicious.
Service was wonderful. Food was delicious. It was restaurant week so price was even better.
The quality of meats has fallen. I asked for medium rare and received it well done. My plates were not removed after every course and felt the table was dirty. Our waiter barely came back to our table to ensure if we needed anything else
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