907 Main Hotel Central Square, Sonder

I had a great time checking in with both Elnur and Manny. Received great service and the customer service was amazing. The property is gorgeous.

No room service included if stay is shorter than 5 days.

I stayed in Sonder for a concert I was attending in Boston. The location of the hotel is great, with lots of amazing restaurants within walking distance and close access to the subway station. The staff at the hotel were always so friendly and so accommodating.

However, despite those things, I probably wouldn’t stay in this location again.

Firstly, the lock feature on the door was extremely glitchy and would accept the digital key or code only half the time.

The beds were extremely uncomfortable — flat and lacking support. The pillows didn’t give any support and caused me some difficulty sleeping. The bedding also had a few unknown stains on it.

My friend tried to use the coffee maker in the room and there was old water left sitting in it and we had no idea how long that had been left there. Even after cleaning it, it didn’t look promising.

The bathroom was nice but the biggest complaint is the toilet would make random sounds after being flushed that would last for
awhile that sounded like water sloshing about. It would actually continue to make those sounds hours later.

The room was a good layout and had nice amenities but I felt based on what I paid for two nights, the room itself could’ve been maintained better.

I had to switch rooms because I extended my trip. Both rooms had dead bugs on the floor and hair from previous patrons, so I'm not sure how well they clean. The staff weren't super helpful, and not very friendly. I needed to have a package delivered and I only found out when I went to pick up the package that they don't allow for mail/package deliveries. I had an OK experience, but all of the ID confirmation and preparing for the rooms as the only option was a bit of a headache. I will definitely not be staying at another Sonder property if I can avoid it.

Clean and modern rooms, quiet air conditioner. Beside a luggage rack, there is a bench to spread my luggage, which I loved! There’s a diner style booth with table, and a separate desk for catching up with work.
For multi-day stays, you’ll have to factor in the $56 cleaning fees (see screenshot). I didn’t notice this fee while booking.

strongly advise avoiding this place. The service is awful, and the front desk staff are inattentive and not assisting guest. The walls are so thin that you can hear everything from the neighboring rooms. To make matters worse, I was charged twice for a room and when I called to address the issue and request a refund they kept going in circles and never addressed the issue and then hung up on me. The staff are extremely rude, and for the price, there are many far better and more beautiful hotels in the area you can stay at in comparison to this one.

Never. Ever. Again.

Arrived at midnight, no instructions for check-in, none in email. Finally realize via frantic googling that I have to log in through the app (and verify ID, super fun to do on the street at midnight) to get some code for my room. Again, this was not in any of the emails or signage.

Room is fine but jesus christ for the same price stay at le meridien and have an actual person help you.

Oh and insult to injury, the wifi code was handwritten, which I’m sure was meant to be cute but in actuality was illegible.

The front desk is available only during the daytime. Very small studio rooms. Good for the low price.

We booked this hotel months in advance. When we got there they gave us the wrong room and were sold out so we had to find a new place to stay. (There are 4 of us, they gave us a 2 person room) It was actually a blessing in disguise. We ended up at a Hilton in Brookline. The staff at Sonder are horribly rude. The woman at the front desk, between eye rolls and sighs was very put out that she had to check to see if there was availability elsewhere. The check-in process was also needlessly complicated, having me scan my id and take a selfie before you can get into your room. I thought maybe they didn’t have staff at the desk.. but they do. Just nobody helpful :) The room was SO small. It fit the king sized bed only. Even our suitcases were squeezed in there. We ended up pretty happy that they messed up our reservation so we could find a better place to stay.

I would give no stars if I could. Before we even checked in they tried to charge me almost $100 extra for a 'room fee' that I called, texted and emailed them regarding, which turned out to be a bogus mistake no one could explain to me. The next day I get a $150 charge for amenities fee-what amenities? There's nothing here, no breakfast, despite their two restaurants, no water in the room, nothing. The bed is awful, the sheets come off constantly, the mattress is a queen on a king frame and we hurt ourselves getting out of the bed almost every time. There's about six inches of empty space between the mattress and the end of the fram of each side. It's bizarre. The shower gets water everywhere and has no hot or cold water indicator. There is pretty much no hotel staff at all. This place is outrageous.

It is also unbearably loud. There is a restaurant on the ground floor, another on the roof and a busy street outside. There was a wedding until 12am last night and then loud live music started at 8:30 am this morning for a brunch. We can hear every conversation our neighbors have, in the rooms nearby and in the hallway. Stay at the Meridian if you can. I wish I could get my money back.

Rooms were small but very cute and had a nice location with a great view of the streets.

Staff is extremely nice and willing to help; however, we had asked for blankets and pillows that never arrived and sheets that arrived 2 days later. Once asked, the staff immediately fulfilled our requests for towels.

The fitted sheets on the bed continuously came off throughout the night and left my family sleeping on the disgusting mattress pad.

The bathroom is fine and looks clean for the most part but the shower is small and water easily spills onto the floor outside because of the small shower curtain. The shower head has great water pressure but very inconsistently.

The 2 restaurants in the building, while having excellent food, are the loudest things imaginable. Up until 11 o clock at night and nonstop throughout the upstairs restaurant would be moving chairs or playing loud music.

The hotel is at a nice location about a 20 minute walk from Harvard with many restaurants, bus stops, and subway entrances nearby.

There was no problem with the room per se, other than it wasn't the room I booked. I booked my reservation in April for a trip in June. I reserved a room with 2 queen sized beds for me and my 2 teenage sons. The day before our trip, they informed me my room was unavailable. They offered two rooms with a king size bed in each room instead, so we couldn't all share a room. Upon arrival, the clerk told me to book the second room, I'd need to cancel my reservation and re-book my room on the Expedia website, then I would be reimbursed for the second room. He couldn't guarantee that the rooms would be adjoining or even on the same floor. My boys are good boys but they're also teenagers. No way was I leaving them to their own devices in an unfamiliar city. The hotel staff was no help at all, so we all made due on one king sized bed. I'd go back to Boston in a heartbeat but I'd definitely stay somewhere else.

Hot tip! Make sure to double check your reservation to make sure they don't cancel it on you. I arrived and had to rebook. Coincidentally, the room went up by $100 since making my reservation. The hotel is nice for a stale corporate shoebox and the location is good.

I was exceptionally disappointed by Sonder. This was my first experience with this brand, and I will likely never try it again. The rooms were outfitted like a low-budget hotel, while the price was nearly double surrounding hotels.

I was surprised by the complicated check-in and guest registration process (all online). It’s supposed to be linked to Marriott, but there were many failures in the integration.

The entire property needed some work. Peeling wallpaper, leaky toilets, broken A/C. It’s clear there’s no one walking this property regularly.

I stayed just below the restaurant, which led to a noisy and late night just prior to a 5am flight, not exactly relaxing.

Overall, the Sonder brand appears to be trying for a high-end chic experience with an Air BnB check-in style. It hits the frustrations of Air BnB, and misses the chic target entirely.

I will not return to this brand.

Small rooms at our last evening and there was on a Sunday night and we were underneath the back patio room 325 and they have a live band playing till after 11 PM. Very loud could not sleep would not stay here again.