On Saturday, January 4th, at 11:55 AM, I placed an order through the Flour Bakery app. At 12:12 PM, I arrived at the pickup area and informed the staff member, Sarah, that I was there to collect my order. To my surprise, she threw the items onto the table one by one and told me to pick them up myself.
Despite maintaining my politeness, I was shocked and disappointed. My family and I love Flour Bakery, but this experience made us feel extremely disrespected—not only as customers but also in the way our food was handled.
I stayed in the store for about 10 minutes and observed Sarah smiling and being polite to other customers. This led me to wonder if her behavior toward me was due to my being Asian. I sincerely hope this was not the case, but I feel compelled to ask if this could be an instance of racial discrimination.
I hope to hear your thoughts and see this issue addressed.
Service: 1
Joseph Lust
What's not to like about Flour? We just need more of them, like this little known gem. Tucked away behind MIT, this location is my favorite when visiting Cambridge for being relatively quiet and with little to no lines. Great place to sip a latte or study for an exam.
While you're studying, get the French Toast. It's great any time of day.
Atmosphere: 5
Food: 5
Service: 5
Tania Spofford
Busy place
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Blueberry Muffin
Alessandra Lea
pleasant. quiet at night. decent amount of seating
Wisneski Family
Best bakery in the world
Atmosphere: 5
Food: 5
Service: 5
Jon Langbert
Friendly staff and tasty food options, especially the hot vegetarian sandwich options. However, the lattes never come out hot and they’re always out of the small cupcakes. And avocado toast was way too salty.
Vegetarian options: Cauliflower melt is excellent
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Avocado Toast with Pouched Egg
Francisco Kyriacou
Price was over pricing. Food was pretty fooding. 👍🏽👎🏽🧐
Atmosphere: 5
Food: 4
Service: 5
Brandon Hardman
Breakfast sandwich and coffee, very busy but worth it
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Egg Breakfast Sandwich
Chris Nicoletti
Food is extremely well prepared. Flour was very close to my hotel and the food was 10 times better than hotel food. My son went to MIT and he recommended flour as do I. Great place for breakfast and lunch.
Atmosphere: 4
Food: 5
Service: 5
Gert Kopera
Good coffee, muffin was fi e, Granola not available that morning, service (?) at the counter somewhat hard to endure.
I can not wrap my head around how hyped Flour Bakery + Cafe is as an institution. I genuinely must be missing something.
Level-headed people will wax rhapsodic to you about the sticky bun. Kendall square tech bros will hold your hand, look at you misty-eyed, and whisper that the breakfast sandwich is the best they have ever had.
To date, I have experienced the food as aggressively mid. The breakfast sandwich has little in the way of flavor and is a weird non-texture - sort of soft and mushy all the way through. Most pastries leave me not disappointed, but not delighted either. The primary thought that lingers over every bite is wishing the pastry had been $2 less.
To be fair, I never tried Flour in its early days. Maybe everyone is just clinging to the memory of glory days I never got to experience. Maybe the entire institution is running on the promise of a faded dream. I don't know.
That being said - where there food is mid, there espresso is a moral crime. Baseline espresso comes out an odd tar like, bitter flavor. In a cappuccino, the espresso is lost amidst a oceanic quantity of lightly frothed milk. The sight of it would send an Italian into an apoplectic frenzy. The salesperson that sold them their blighted coffee machine is an international criminal. I would recommend they drop the "+ Cafe" part of the name until there is a deep reckoning.
Respect to the staff though - they are very friendly and the service is always great. The vibe itself is good. Just maybe bring your own food.
Atmosphere: 4
Food: 3
Service: 5
Andrea Alegre
Iced americano was teeeerrible, tasted like wood. I couldn't finish it. But we got the seasonal orange rosemary cupcake and it was really moist and well made. The orange frosting didn't taste of much when eaten along with the cupcake though.
Atmosphere: 4
Food: 3
Service: 5
AJ Davis
Food was good. Management needs to work on additional staffing. During the heat of lunch, it takes 20 to 30 minutes to fulfill in order. Not a true on the Go option.
Atmosphere: 3
Food: 4
Service: 1
Jimin Yeum
Tea and scones are better than Tatte.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Scones
K A
The food was really good. Staff were friendly and nice. However, cleanness of tables, not much. Highly recommended regardless.
On Saturday, January 4th, at 11:55 AM, I placed an order through the Flour Bakery app. At 12:12 PM, I arrived at the pickup area and informed the staff member, Sarah, that I was there to collect my order. To my surprise, she threw the items onto the table one by one and told me to pick them up myself.
Despite maintaining my politeness, I was shocked and disappointed. My family and I love Flour Bakery, but this experience made us feel extremely disrespected—not only as customers but also in the way our food was handled.
I stayed in the store for about 10 minutes and observed Sarah smiling and being polite to other customers. This led me to wonder if her behavior toward me was due to my being Asian. I sincerely hope this was not the case, but I feel compelled to ask if this could be an instance of racial discrimination.
I hope to hear your thoughts and see this issue addressed.
Service: 1
What's not to like about Flour? We just need more of them, like this little known gem. Tucked away behind MIT, this location is my favorite when visiting Cambridge for being relatively quiet and with little to no lines. Great place to sip a latte or study for an exam.
While you're studying, get the French Toast. It's great any time of day.
Atmosphere: 5
Food: 5
Service: 5
Busy place
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Blueberry Muffin
pleasant. quiet at night. decent amount of seating
Best bakery in the world
Atmosphere: 5
Food: 5
Service: 5
Friendly staff and tasty food options, especially the hot vegetarian sandwich options. However, the lattes never come out hot and they’re always out of the small cupcakes. And avocado toast was way too salty.
Vegetarian options: Cauliflower melt is excellent
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Avocado Toast with Pouched Egg
Price was over pricing. Food was pretty fooding. 👍🏽👎🏽🧐
Atmosphere: 5
Food: 4
Service: 5
Breakfast sandwich and coffee, very busy but worth it
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Egg Breakfast Sandwich
Food is extremely well prepared. Flour was very close to my hotel and the food was 10 times better than hotel food. My son went to MIT and he recommended flour as do I. Great place for breakfast and lunch.
Atmosphere: 4
Food: 5
Service: 5
Good coffee, muffin was fi e, Granola not available that morning, service (?) at the counter somewhat hard to endure.
Atmosphere: 5
Food: 4
Service: 3
Restaurantji Recommends
I can not wrap my head around how hyped Flour Bakery + Cafe is as an institution. I genuinely must be missing something.
Level-headed people will wax rhapsodic to you about the sticky bun. Kendall square tech bros will hold your hand, look at you misty-eyed, and whisper that the breakfast sandwich is the best they have ever had.
To date, I have experienced the food as aggressively mid. The breakfast sandwich has little in the way of flavor and is a weird non-texture - sort of soft and mushy all the way through. Most pastries leave me not disappointed, but not delighted either. The primary thought that lingers over every bite is wishing the pastry had been $2 less.
To be fair, I never tried Flour in its early days. Maybe everyone is just clinging to the memory of glory days I never got to experience. Maybe the entire institution is running on the promise of a faded dream. I don't know.
That being said - where there food is mid, there espresso is a moral crime. Baseline espresso comes out an odd tar like, bitter flavor. In a cappuccino, the espresso is lost amidst a oceanic quantity of lightly frothed milk. The sight of it would send an Italian into an apoplectic frenzy. The salesperson that sold them their blighted coffee machine is an international criminal. I would recommend they drop the "+ Cafe" part of the name until there is a deep reckoning.
Respect to the staff though - they are very friendly and the service is always great. The vibe itself is good. Just maybe bring your own food.
Atmosphere: 4
Food: 3
Service: 5
Iced americano was teeeerrible, tasted like wood. I couldn't finish it. But we got the seasonal orange rosemary cupcake and it was really moist and well made. The orange frosting didn't taste of much when eaten along with the cupcake though.
Atmosphere: 4
Food: 3
Service: 5
Food was good. Management needs to work on additional staffing. During the heat of lunch, it takes 20 to 30 minutes to fulfill in order. Not a true on the Go option.
Atmosphere: 3
Food: 4
Service: 1
Tea and scones are better than Tatte.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Scones
The food was really good. Staff were friendly and nice. However, cleanness of tables, not much.
Highly recommended regardless.
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Turkey Sandwich, Egg Breakfast Sandwich
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