Dunkin'
$ • Coffee Shops, Donuts
Hours:
63 French King Hwy, Erving
(413) 422-1177
About Dunkin' Donuts
Customers' Favorites
Dunkin' Donuts Reviews
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I just ordered a to go order. They got it wrong the first time food was missing and a coffee was made wrong. Went back to have it replaced and they messed up the second time! Was made to pay for the donut and there was no butter on one of my muffins and the other muffin had butter but wasn’t heated enough so the butter didn’t melt! Usually good service but today was horrible. 2 thumbs down today 👎👎
Ratings
Hours
| Monday | 4:30AM - 10PM |
| Tuesday | 4:30AM - 10PM |
| Wednesday | 4:30AM - 10PM |
| Thursday | 4:30AM - 10PM |
| Friday | 4:30AM - 10PM |
| Saturday | 4:30AM - 10PM |
| Sunday | 4:30AM - 10PM |
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Dunkin' is a coffee shop with a mixed reputation. While the staff is always busy and attentive to drink orders, the restaurant is often understaffed, leading to long wait times. This issue is attributed to top-down management decisions to minimize labor hours, resulting in exhausted employees who are struggling to keep up. Despite their best efforts, the staff is worn out and appears stressed. The restaurant has a range of drinks that accommodate gluten and dairy allergies, but limited gluten-free food options. The wheelchair accessibility is moderate, with easy access to the booths along the window, but limited seating options. Customers should be aware that the quality of service may vary depending on the day of the week, with weekdays being more reliable than weekends. Overall, while Dunkin' has its strengths, such as a wide range of drink options and attentive staff, its management issues and limited gluten-free options may deter some customers.