Chipotle Mexican Grill

334 Russell St, Hadley
(413) 587-9888

Recent Reviews

EDLEGO800

Out of items cheese, onions & peppersRestaurant was dirty ?

Atmosphere: 3

Food: 3

Service: 3

Recommended dishes: Burrito Bowl

Mary Bryant

Awful experience.!We were literally sitting in somebody's meal mess on the bench and on the floor around us and every table was dirty. I spoke to a manager and he told me to get out.He had the appearance of someone who was in need of cleaning up himself.The rice was raw so myself and two friends received a refund and will not be going back.

Atmosphere: 1

Food: 1

Service: 1

jesse ryan

Every time I’ve been in this location it is absolutely filthy.

Tim Horton

Consistently out of stock of everything, rude and incompetent employees.

Atmosphere: 1

Food: 2

Service: 1

Jason Lewis

Great service and food is ALWAYS on point!

Atmosphere: 5

Food: 5

Service: 5

declan pierce

food is good when they have it but they consistently run out of chicken and multiple other things by like 5pm every day

Food: 4

Service: 1

Wiktoria Mietkowski

Terrible customer service. They have never not been out of multiple things when I go, even if you order online they don’t have it ready when you go in. If you can go somewhere else you should. This place needs different management

Steven Schuster

Quick and easy meals! A healthier alternative to other fast food. This location in particular is clean and runs well! My order is always available at set time when ordered from the app. Awesome service if follow up is needed with utensils or dressing.

Atmosphere: 4

Food: 4

Service: 5

Recommended dishes: Tacos, Burrito Bowl

George Patrick Proulx

Great food. Drinks were

Atmosphere: 5

Food: 4

Service: 5

Michelle Lewis

Service could be better, food was great!

Atmosphere: 5

Food: 5

Service: 3

Rudy Assán

They need to clean their tables at the Hadley location. Every time I go, they are dirty with food and trash that people leave. The last time I went 2 weeks ago I asked the cashier to help me clean a table, she did but she threw everything on the floor! I don't think it's the right way to do it.

aeden kerr

Staff had a line of maybe 10 people, refused to take any more orders after that, and was excessively rude about it. Was still accepting door dash orders instead of serving customers that actually bothered to show up. The food quality here is usually bad but it's the only Chipotle nearby.

Atmosphere: 1

Food: 1

Service: 1

Ezra Everett

Finally writing a review about this: About 80% of the time, this chipotle is out of guacamole. It doesn’t matter what time of day.. I’ve tried morning to night for a year or more. About 50% of the time they’re out of something else important… like today they were out of guac AND cheese. It’s noon on a Saturday, and it’s not busy. I walked out cuz I’m not interested in a taco without cheese and guac. I freaking love chipotle but what is happening here? It’s so disappointing.

kali s

This is by far the worst chipotle I have ever been to. I don’t understand how employees simply don’t know how to do their jobs. This establishment needs new management immediately, the place is disgusting the tables are rarely ever clean as well as the kitchen. They are always out of everything and make little to no effort to refill. Don’t go to this chipotle unless you want to waste money on disgusting low quality food.

Atmosphere: 1

Food: 1

Service: 1

ally edwards

the girl with pink hair called me fat when I asked for extra rice and then walked around the counter and dragged me outside by my hair and started roundhouse kicking me and rubbing my face in the dirt. she stood up and yelled "BOOYAH" while T bagging

Atmosphere: 1

Food: 1

Service: 1

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