Let's start with this mc Donald has one the biggest high order peak demands in the area. It's 24 hours which is open to the public, mobile orders, drive thru and door dashers. I will start with the parking lot definitely a great layout, spacious parking, but just needs a little order during peak times. Lobby, once entering only one kiosk out of 4 was actively working. Plus an add on to the register which was being ran as well. The majority of people entering were a combo of door dashers and the general public some would go to the kiosk, but the kiosk doesn't print out paper numbers and the screen was not up for customers to see their number or name come up. Although numbers were being called out most people don't know their number because it's not provided once an order is complete from the kiosk. Dashers, high volume of dashers waiting for their deliveries. Some delivers were stacked up on a rack and for awhile no one was calling them out. I understand the priority base is the diners and the drive thru, but dashers are customers too. That should be a little more controlled to avoid an overload in the lobby area in the pick up side, also the food pick up for customers that also ordered inside. If this location assigned someone to door dashers and got them out as soon as deliveries were made it will lessen the chaos. Dine in customers, don't have a number, don't see their name on a screen and just hear numbers being shouted out. I don't think staff realize we don't get those numbers on the kiosk. Drive thru, high demand hours many vehicles had to park along side to wait to have their order completed and some even came in to get their missing item. (Which also can be an added on chaos)
Recommendation maybe to shut down this location for dine in purposes around the midnight-3am period. Only allow drive thru and/ or door dash. If customers have to wait for their items they can wait in a parking space and employee brings it out. And or provide a closed window service that customers can go to the window and order and wait for their food in the car. From observation lobby being 24 hours caused stress to the employees resulting in some under cooked food, missed items and fast stressful attitudes from employees.
In one stance the general manager and/or shift lead was a bit snappy, kinda rush fully placing the food on the pick up counter as she's shouting numbers that no one has a clue what the order number is. As that is happening door dashes were coming in. Her attitude was understandable in that instance, but to prevent that it would be better for a resolved solution because some may perceive it as attitude behavior and that's not helping the location nor the company.
During observing their team work, the team worked good under pressure. The person working the window was putting in the orders and sandwich maker was filling the line, although fries was being ran by the general manager or shift lead and she was also bagging orders. Seemed short staff. They ran out of nuggets at one point not enough being cooked. So that delayed many orders, but they smoothly recovered. But for this location it's way too much on the staff from what I observed. No employee should be working under those types of stress, which causes the customers to have a bad experience
General manager or shift did great leading, but she definitely has to work on her tone and attitude during pressure of high volumes. But again I understand the situation. I ordered 40 nuggets and medium fries. Orders were made separately. For nuggets I used kiosk then reminded about the fries. I received the nuggets I was waiting for the fries because I didn't know my number. It was placed on the counter I didn't realize it. I asked the cashier if she can check on my fries she was lost in what I was saying. I spoke up so she can hear me loud and clear. GM said don't talk to her I had to take a step back and explain why I had to elev
Atmosphere: 3
Food: 3
Service: 3
Ambar Olivares
The order-taker is incredibly rude and doesn't let customers finish ordering. They get annoyed if you don't speak quickly. This ruins the appetite. We all work hard and leave exhausted, expecting respectful treatment. If they dislike their job, they should find another.
Service: 1
Slickz
Hands down the absolute rudest customer service I have ever. I will NEVER be returning here again in my life.
Atmosphere: 1
Food: 1
Service: 1
Daniel Tejeda Davila
gets my order wrong ~20% of the time, floor inside is always a slimy disgusting mess, workers are never attentive of the front end. why do i have to wait 5 minutes for a worker to look my way to ask for a lid for my cup because the drink station is out half the time? food is regularly cold, fries are regularly unsalted or soggy. i know mcdonald’s isn’t a gourmet establishment but of all the ones i’ve been to this one is one of the worst.
Atmosphere: 1
Food: 3
Service: 2
Dustin Turner
Happy and nice drive thru staff. Food was so good I had to leave this review before leaving the parking lot. Lol thank you.
Atmosphere: 5
Food: 5
Service: 5
Dylan Donovan
In a world of increasingly high fast food prices And tightening budgets, this McDonald's seems to feel that they also don't need to provide good food along with those prices. Blonde, undercooked fries, ignoring allergen warnings, forgetting the over $1.50 they charge for a single slice of 10 cent cheese, and attitude when you ask for a refund. This McDonald's has been sliding for years and it either needs new management or retraining or both.
Atmosphere: 1
Food: 1
Service: 1
Brad Erickson
Google says open 24 hours. Went at 2 am and me and 3 other cars sat in drive thru for 10 mins only to realize no one was in the building. If your open 24 hours maybe staff for 24 hours. Or atleast turn the lights off so people don't think your open.
Atmosphere: 1
Food: 1
Service: 1
sundarii Moreira
Their food is unhealthy they put ingredients to the food for us to crave more where we gain weight and sick
Atmosphere: 3
Food: 1
Service: 3
Recommended dishes: Mcflurry with M&M's Candies
Aedan Pickett
waited 40 minutes for a mobile order, friend almost got in a fight with one of the workers
I ordered a big Mac, and received a cold double chicken patty, with big Mac toppings, barely any lettuce,, and ice cold fries. The boy at the window acted like I was disturbing his time. Never again McDonald's!! Not worth my 🤑 or time. Peace out!!!!!
Atmosphere: 1
Food: 1
Service: 1
CD
worst mcdonald’s ever . don’t come here if you don’t have 45 minutes to wait for your cold food fatty
Atmosphere: 2
Food: 3
Service: 1
David Runnells
The place was clean
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger, French Fries, Filet-O-Fish, Big Mac, Cheeseburger
Melissa Donahue
Service is not always consistent
Atmosphere: 2
Food: 3
Service: 2
Recommended dishes: French Fries
Mike Willwerth
ordered food and the manager refused to serve me and told me i would get a refund. i never got a refund and lost 14 dollars. manager lied to my face and refused to listen to me when i told her i wasn't refunded. absolutely horrendous.
Let's start with this mc Donald has one the biggest high order peak demands in the area. It's 24 hours which is open to the public, mobile orders, drive thru and door dashers. I will start with the parking lot definitely a great layout, spacious parking, but just needs a little order during peak times. Lobby, once entering only one kiosk out of 4 was actively working. Plus an add on to the register which was being ran as well. The majority of people entering were a combo of door dashers and the general public some would go to the kiosk, but the kiosk doesn't print out paper numbers and the screen was not up for customers to see their number or name come up. Although numbers were being called out most people don't know their number because it's not provided once an order is complete from the kiosk. Dashers, high volume of dashers waiting for their deliveries. Some delivers were stacked up on a rack and for awhile no one was calling them out. I understand the priority base is the diners and the drive thru, but dashers are customers too. That should be a little more controlled to avoid an overload in the lobby area in the pick up side, also the food pick up for customers that also ordered inside. If this location assigned someone to door dashers and got them out as soon as deliveries were made it will lessen the chaos. Dine in customers, don't have a number, don't see their name on a screen and just hear numbers being shouted out. I don't think staff realize we don't get those numbers on the kiosk. Drive thru, high demand hours many vehicles had to park along side to wait to have their order completed and some even came in to get their missing item. (Which also can be an added on chaos)
Recommendation maybe to shut down this location for dine in purposes around the midnight-3am period. Only allow drive thru and/ or door dash. If customers have to wait for their items they can wait in a parking space and employee brings it out. And or provide a closed window service that customers can go to the window and order and wait for their food in the car. From observation lobby being 24 hours caused stress to the employees resulting in some under cooked food, missed items and fast stressful attitudes from employees.
In one stance the general manager and/or shift lead was a bit snappy, kinda rush fully placing the food on the pick up counter as she's shouting numbers that no one has a clue what the order number is. As that is happening door dashes were coming in. Her attitude was understandable in that instance, but to prevent that it would be better for a resolved solution because some may perceive it as attitude behavior and that's not helping the location nor the company.
During observing their team work, the team worked good under pressure. The person working the window was putting in the orders and sandwich maker was filling the line, although fries was being ran by the general manager or shift lead and she was also bagging orders. Seemed short staff. They ran out of nuggets at one point not enough being cooked. So that delayed many orders, but they smoothly recovered. But for this location it's way too much on the staff from what I observed. No employee should be working under those types of stress, which causes the customers to have a bad experience
General manager or shift did great leading, but she definitely has to work on her tone and attitude during pressure of high volumes. But again I understand the situation. I ordered 40 nuggets and medium fries. Orders were made separately. For nuggets I used kiosk then reminded about the fries. I received the nuggets I was waiting for the fries because I didn't know my number. It was placed on the counter I didn't realize it. I asked the cashier if she can check on my fries she was lost in what I was saying. I spoke up so she can hear me loud and clear. GM said don't talk to her I had to take a step back and explain why I had to elev
Atmosphere: 3
Food: 3
Service: 3
The order-taker is incredibly rude and doesn't let customers finish ordering. They get annoyed if you don't speak quickly. This ruins the appetite. We all work hard and leave exhausted, expecting respectful treatment. If they dislike their job, they should find another.
Service: 1
Hands down the absolute rudest customer service I have ever. I will NEVER be returning here again in my life.
Atmosphere: 1
Food: 1
Service: 1
gets my order wrong ~20% of the time, floor inside is always a slimy disgusting mess, workers are never attentive of the front end. why do i have to wait 5 minutes for a worker to look my way to ask for a lid for my cup because the drink station is out half the time? food is regularly cold, fries are regularly unsalted or soggy. i know mcdonald’s isn’t a gourmet establishment but of all the ones i’ve been to this one is one of the worst.
Atmosphere: 1
Food: 3
Service: 2
Happy and nice drive thru staff. Food was so good I had to leave this review before leaving the parking lot. Lol thank you.
Atmosphere: 5
Food: 5
Service: 5
In a world of increasingly high fast food prices And tightening budgets, this McDonald's seems to feel that they also don't need to provide good food along with those prices. Blonde, undercooked fries, ignoring allergen warnings, forgetting the over $1.50 they charge for a single slice of 10 cent cheese, and attitude when you ask for a refund. This McDonald's has been sliding for years and it either needs new management or retraining or both.
Atmosphere: 1
Food: 1
Service: 1
Google says open 24 hours. Went at 2 am and me and 3 other cars sat in drive thru for 10 mins only to realize no one was in the building. If your open 24 hours maybe staff for 24 hours. Or atleast turn the lights off so people don't think your open.
Atmosphere: 1
Food: 1
Service: 1
Their food is unhealthy they put ingredients to the food for us to crave more where we gain weight and sick
Atmosphere: 3
Food: 1
Service: 3
Recommended dishes: Mcflurry with M&M's Candies
waited 40 minutes for a mobile order, friend almost got in a fight with one of the workers
Atmosphere: 1
Food: 1
Service: 1
Best for 5$ meal
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
I ordered a big Mac, and received a cold double chicken patty, with big Mac toppings, barely any lettuce,, and ice cold fries.
The boy at the window acted like I was disturbing his time. Never again McDonald's!! Not worth my 🤑 or time. Peace out!!!!!
Atmosphere: 1
Food: 1
Service: 1
worst mcdonald’s ever . don’t come here if you don’t have 45 minutes to wait for your cold food fatty
Atmosphere: 2
Food: 3
Service: 1
The place was clean
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger, French Fries, Filet-O-Fish, Big Mac, Cheeseburger
Service is not always consistent
Atmosphere: 2
Food: 3
Service: 2
Recommended dishes: French Fries
ordered food and the manager refused to serve me and told me i would get a refund. i never got a refund and lost 14 dollars. manager lied to my face and refused to listen to me when i told her i wasn't refunded. absolutely horrendous.
Atmosphere: 1
Food: 1
Service: 1
Loading...