This morning, my husband picked up a coffee for me on his way home, and when I went to drink it, it was watery and tasted burnt. While I was disappointed, I understood that mistakes can happen. I decided to stop by the Dunkin’ Donuts myself on my way to work, about 35-40 minutes after the initial order. I was polite to the staff, explaining the situation and just asking for the coffee to be made correctly.
Unfortunately, things took a turn. While I was waiting, I overheard the staff speaking in a language I understand. They were talking about how my coffee was watery because I had let it sit for 40 minutes and was now “complaining.” First off, the coffee was made incorrectly from the start. Second, I hadn’t gone in earlier because I was getting ready for work. Third, I remained polite throughout the situation.
The worst part? The staff was talking badly about me in front of me, which is unprofessional and completely unacceptable. As a customer, you should never be spoken about in a negative way, especially when you’re being respectful. This experience has left a bad taste in my mouth, and I will not be returning to this Dunkin’ Donuts.
Service: 1
Abdenbi Ziraoui
Looking for a quick and easy breakfast..! You’re in the right place
Atmosphere: 5
Food: 5
Service: 5
Alan Harrington
Just off the main drag. Not as long a line up.
Atmosphere: 4
Food: 4
Service: 4
Luke Donnellan
The whole place was dirty and the restroom was like a war zone. I mean it is Lexington show a little grace.
Atmosphere: 1
Food: 1
Service: 1
Shannon Wright
Quick service and friendly
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Macchiato
Phuk Guhgle
Their staff is very attentive, friendly, and fast. Best morning coffee from.any DD in the area by far!!
Stood in line for 10 minutes. There were 5 people to the side waiting for orders, and all the staff did was fill mobile orders that came in. I left after 10 minutes of standing at the register, and not one person on the side got their orders.
Atmosphere: 1
Food: 1
Service: 1
Bhola Shrestha
We order 3 Bacon and cheese on a croissant from here but they gave us all 3 sausage one. I drove back to tell them and they tried fighting with me saying that we ordered sausage. I don’t like sausage though. There were 2 female working there and both were so rude saying they got lot of years experience and they don’t want to give the bacon sandwich in exchange. Hope you try to get good employees so your business runs good. Not coming back. Thank you
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Sausage Egg and Cheese
suresh b
Service is bad, just kept 4 pieces of hash browns in my order and frosted donuts are all kept in the same bag and frosting mixed with other donuts
It's adjoining the minutemen trail. Car parking, and outside sitting are an added advantage.
Atmosphere: 5
Food: 4
Service: 4
George Smith
Always a great visit
Atmosphere: 5
Food: 5
Service: 5
John G
This dunkies needs more tables indoors for customers to sit down with a cup of coffee. Do they really need all that space for Baskin Robbins ice cream?
Atmosphere: 2
Food: 3
Service: 4
David Pratt
Professional, curdiouse.
Atmosphere: 5
Food: 5
Service: 5
chaanakya seethala
This is my third time to Baskin-Robbins, poor administration and service. Customers are trying to show how to scoop the ice cream and do a hot fudge on it. Everything falls on floor. It is basic for attendants to know English especially. They always say the milkshake machine is broken. In a span of 1year 6 months i came to Baskin-Robbins 3 times just to get a milkshake and every time I come here they say the machine is broke and they’re trying to close it by 6:30pm, upon asking why, they say that they need to go by 7:00 Pm.
Ice coffee was spot on . Donuts were fresh
Atmosphere: 5
Food: 5
Service: 4
Disappointing Experience at Dunkin’ Donuts
This morning, my husband picked up a coffee for me on his way home, and when I went to drink it, it was watery and tasted burnt. While I was disappointed, I understood that mistakes can happen. I decided to stop by the Dunkin’ Donuts myself on my way to work, about 35-40 minutes after the initial order. I was polite to the staff, explaining the situation and just asking for the coffee to be made correctly.
Unfortunately, things took a turn. While I was waiting, I overheard the staff speaking in a language I understand. They were talking about how my coffee was watery because I had let it sit for 40 minutes and was now “complaining.” First off, the coffee was made incorrectly from the start. Second, I hadn’t gone in earlier because I was getting ready for work. Third, I remained polite throughout the situation.
The worst part? The staff was talking badly about me in front of me, which is unprofessional and completely unacceptable. As a customer, you should never be spoken about in a negative way, especially when you’re being respectful. This experience has left a bad taste in my mouth, and I will not be returning to this Dunkin’ Donuts.
Service: 1
Looking for a quick and easy breakfast..! You’re in the right place
Atmosphere: 5
Food: 5
Service: 5
Just off the main drag. Not as long a line up.
Atmosphere: 4
Food: 4
Service: 4
The whole place was dirty and the restroom was like a war zone. I mean it is Lexington show a little grace.
Atmosphere: 1
Food: 1
Service: 1
Quick service and friendly
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Macchiato
Their staff is very attentive, friendly, and fast. Best morning coffee from.any DD in the area by far!!
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Dunkin' Energy, Iced Macchiato
Stood in line for 10 minutes. There were 5 people to the side waiting for orders, and all the staff did was fill mobile orders that came in. I left after 10 minutes of standing at the register, and not one person on the side got their orders.
Atmosphere: 1
Food: 1
Service: 1
We order 3 Bacon and cheese on a croissant from here but they gave us all 3 sausage one. I drove back to tell them and they tried fighting with me saying that we ordered sausage. I don’t like sausage though. There were 2 female working there and both were so rude saying they got lot of years experience and they don’t want to give the bacon sandwich in exchange. Hope you try to get good employees so your business runs good. Not coming back. Thank you
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Sausage Egg and Cheese
Service is bad, just kept 4 pieces of hash browns in my order and frosted donuts are all kept in the same bag and frosting mixed with other donuts
Atmosphere: 3
Food: 3
Service: 1
Recommended dishes: Hash Browns, Classic Donuts, Half Dozen Donuts
Restaurantji Recommends
It's adjoining the minutemen trail. Car parking, and outside sitting are an added advantage.
Atmosphere: 5
Food: 4
Service: 4
Always a great visit
Atmosphere: 5
Food: 5
Service: 5
This dunkies needs more tables indoors for customers to sit down with a cup of coffee. Do they really need all that space for Baskin Robbins ice cream?
Atmosphere: 2
Food: 3
Service: 4
Professional, curdiouse.
Atmosphere: 5
Food: 5
Service: 5
This is my third time to Baskin-Robbins, poor administration and service. Customers are trying to show how to scoop the ice cream and do a hot fudge on it. Everything falls on floor. It is basic for attendants to know English especially. They always say the milkshake machine is broken. In a span of 1year 6 months i came to Baskin-Robbins 3 times just to get a milkshake and every time I come here they say the machine is broke and they’re trying to close it by 6:30pm, upon asking why, they say that they need to go by 7:00 Pm.
Atmosphere: 1
Food: 2
Service: 1
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