McDonald's in Lowell

“I come here a couple times a week to order food after I get out of work at midnight. I will come to this location at Rogers Street to order a quick meal. Last night I ordered a mchicken meal deal with a root beer and ranch sauce on the side, and Oreo McFlurry and 2 apple pies. I see the usual late-night staff.
One of the employees is a manager and honestly love her vibe and every time I see her she’s always so sweet and kind to me. In which I value her customer service and loyalty to the company. Food is always fresh and my fries comes out piping hot out of the oil. I love it when I have a hot meal and I have a good time conversating with her.
Last night, she seemed alright but you can just tell something’s not right. I seen a bag being handed out calmly and the other customer two cars in front of me aggressively snatched the bag out from her hand. Then another car tried to give back a drink with a straw in it. (ew, like if you didn’t want the drink just chuck it in the parking lot trash. It’s not worth the cross contamination and the fact that it’s a big food safety issue.) I didn’t hear her yell or anything. Just doing her job.
When I finally got to the window. She greeted me warmly and tried to stay positive. And I can tell she seemed visibly overwhelmed but physically drained.
I just told her that she’s doing an amazing job and keep up the great work. She was super appreciative of the input and encouragement. Hopefully, these crazy customers will stop false advertising and start making more of a difference as being a better polite customer.
*REMEMBER if you want good service, you should ALWAYS be kind to one another and be respectful towards others who you are ordering from. It’s horrible to find people are still reacting like this, this is just utterly disgusting behavior.
(I used to work in fast food restaurants in my teens and twenties years.) So I know how it’s like when people coming to visit are breathing down on your neck over something so little that can be handled without a customer acting all erratic and rude to staff members when they are just trying to do their job.
It Sucks that the late night shift have to even go through that. The manager and her crew most definitely should deserve a raise for all their hard work.
I will still continue to support this Rogers street McDonald’s location forever and always. Never had any issues just received nothing but love, care and respect from the team❤️“

“First off im very patient, so they do have rush hours and it gets very busy for them. All the workers do a great job truly even id some don't speak English but their efforts in assisting is phenomenal. That's my experience.

Kid-friendliness: No more P Diddy.

Wheelchair accessibility: Wheels inside store and outside. Lol“

“I had an old one star review from many many years ago. They've mostly been consistent and deliver what you'd expect from McDonald's (interpret that however you want). Quality is okay for what it is. Staff has been friendly and professional. For the past few years, no problems other than an occasional missing straw or sauce pack.“