A poor Dunkin Donuts experience...We were headed out for the day and wanted coffees for the road. I placed my order via the app as we were leaving the house. I had an in app coupon for a free small coffee and ordered the following: 1- large, black (hot) coffee and 1- (free) small, black, decaf (hot) coffee. I get there to pick it up within 10 minutes. When I arrived there were two ladies behind the counter. They stared blankly at me and I greeted them. I tried to explain that I was there to pick up my order and they communicated to me that they didn't speak English and pointed to a doorway where a third lady came in. I asked about my order and she pointed to a counter where my large coffee was waiting. I asked about the missing small coffee. She shrugged and went to get it. She asked "hot or iced", I said hot & decaf. She then asked "how much ice". I explained again, "no ice, hot, small, decaf". I then received a small hot style cup and went on my way.I headed for the highway. Within a few miles, it became clear that iced coffee was put in the hot cup. We went to Dunkins for HOT COFFEE. It was ordered online so they had the order in writing. This should not have been a difficult task.It is not my first visit to this Dunkin. Customer service here is abysmal. Sure, they try but they repeatedly prove to be devoid of communication skills. I don't know if this is a corporate or franchise shop but whoever owns it should be absolutely ashamed of the customer service they provide.
Atmosphere: 3
Food: 3
Service: 2
Andrew
The manager was clearing her throat without covering her mouth as she was making my coffee.
Atmosphere: 1
Food: 1
Service: 1
Phillip Page
My experience was terrible. Let’s start with the workers who constantly speak in their own language. As a frequent customer, I can tell that they talk about me and even laugh the moment I walk in. We’re in America, and it’s important to communicate in English, especially when working with the public. Their attitude seems like they’re doing us a favor by serving us, which is unacceptable. If you don’t enjoy your job, then perhaps it’s time to consider quitting. It all points to poor management, and if the store manager allows this behavior, she shouldn’t be in a management position. I won’t be recommending this place, and I sincerely hope the owner addresses these issues with their team. The success of a business hinges on customer satisfaction, especially in the food industry and with the influence of the media. I encourage anyone reading this to take note and work on resolving these problems.”
Atmosphere: 1
Service: 1
taylor cockey
Went 2 days in a row and was told they aren't doing food even after telling customers they could order food. Terrible service gabe me issue with refunding my mobile order for food they couldn't give. Worst dunkin service I've ever
Atmosphere: 1
Food: 1
Service: 1
Mira F.
This Dunkin is okay but if Cate is working i HIGHLY recommend coming. She has a great work ethic and customer service and very helpful and whenever she makes drinks they are sooooo good. Love you queen
Kevin Stone
After six times of messing up a coffee with two ingredients I think I'll go
Service: 1
AN AN
Check the dates on your syrups. 2 weeks in a row I have thrown up after drinking Carmel swirl not even 25 minutes after having it…
Willian Hernandez
We got our coffee every morning stuff is so friendly and care about customer service
Service is bad I was there last week there was an incident that I prefer not to talk about everyone thinks they can do whatever they want management bad and there's a guy in there who wears his headphones when serving so nobody cares in there
James Chin
Its a dunkin with super friendly staff! Whats not to like
Mary Lareau
The servas was really bad and I had to wait for a long time to get my food. Overall a bad experience.
Dee Cee
Low on parking, great on customer service and quality. In walking distance to many places and surrounding areas.
Very nice ?
Atmosphere: 5
Food: 5
Service: 5
Love Dunkin!
Atmosphere: 5
Food: 5
Service: 5
A poor Dunkin Donuts experience...We were headed out for the day and wanted coffees for the road. I placed my order via the app as we were leaving the house. I had an in app coupon for a free small coffee and ordered the following: 1- large, black (hot) coffee and 1- (free) small, black, decaf (hot) coffee. I get there to pick it up within 10 minutes. When I arrived there were two ladies behind the counter. They stared blankly at me and I greeted them. I tried to explain that I was there to pick up my order and they communicated to me that they didn't speak English and pointed to a doorway where a third lady came in. I asked about my order and she pointed to a counter where my large coffee was waiting. I asked about the missing small coffee. She shrugged and went to get it. She asked "hot or iced", I said hot & decaf. She then asked "how much ice". I explained again, "no ice, hot, small, decaf". I then received a small hot style cup and went on my way.I headed for the highway. Within a few miles, it became clear that iced coffee was put in the hot cup. We went to Dunkins for HOT COFFEE. It was ordered online so they had the order in writing. This should not have been a difficult task.It is not my first visit to this Dunkin. Customer service here is abysmal. Sure, they try but they repeatedly prove to be devoid of communication skills. I don't know if this is a corporate or franchise shop but whoever owns it should be absolutely ashamed of the customer service they provide.
Atmosphere: 3
Food: 3
Service: 2
The manager was clearing her throat without covering her mouth as she was making my coffee.
Atmosphere: 1
Food: 1
Service: 1
My experience was terrible. Let’s start with the workers who constantly speak in their own language. As a frequent customer, I can tell that they talk about me and even laugh the moment I walk in. We’re in America, and it’s important to communicate in English, especially when working with the public. Their attitude seems like they’re doing us a favor by serving us, which is unacceptable. If you don’t enjoy your job, then perhaps it’s time to consider quitting. It all points to poor management, and if the store manager allows this behavior, she shouldn’t be in a management position. I won’t be recommending this place, and I sincerely hope the owner addresses these issues with their team. The success of a business hinges on customer satisfaction, especially in the food industry and with the influence of the media. I encourage anyone reading this to take note and work on resolving these problems.”
Atmosphere: 1
Service: 1
Went 2 days in a row and was told they aren't doing food even after telling customers they could order food. Terrible service gabe me issue with refunding my mobile order for food they couldn't give. Worst dunkin service I've ever
Atmosphere: 1
Food: 1
Service: 1
This Dunkin is okay but if Cate is working i HIGHLY recommend coming. She has a great work ethic and customer service and very helpful and whenever she makes drinks they are sooooo good. Love you queen
After six times of messing up a coffee with two ingredients I think I'll go
Service: 1
Check the dates on your syrups. 2 weeks in a row I have thrown up after drinking Carmel swirl not even 25 minutes after having it…
We got our coffee every morning stuff is so friendly and care about customer service
Restaurantji Recommends
They're always rushing,orders are not
Atmosphere: 2
Food: 2
Service: 2
Service is bad I was there last week there was an incident that I prefer not to talk about everyone thinks they can do whatever they want management bad and there's a guy in there who wears his headphones when serving so nobody cares in there
Its a dunkin with super friendly staff! Whats not to like
The servas was really bad and I had to wait for a long time to get my food. Overall a bad experience.
Low on parking, great on customer service and quality. In walking distance to many places and surrounding areas.