Amazing experience! The whole family had a great time! Food was so good and fresh!
A
Hibachi takeout on uber eats was terrible
Food: 1
Maria Rondinelli Lopez
BE VERY CAREFUL…. THEY ADD THE GRATUITY TO THE BILL AND THEN … ASK FOR ANOTHER TIP
Atmosphere: 1
Food: 5
Service: 5
Rodrigo Castro
Very good food and v adequate price
Atmosphere: 4
Food: 5
Service: 4
Carlos
great Hibachi, very entertaining cooks and good atmosphere.
Atmosphere: 5
Food: 5
Service: 5
C Gottlieb
We celebrated a family member’s 70th Birthday with a hibachi dinner at Miso in Norwood. We had a party of 15 with a bill over $900. We were seated at 5:40pm and were still eating and drinking our first drink when the hostess came over at 6:45 with a $15 gift card and said we need to leave, as she had a party of 10 waiting at the bar! No one was offered dessert or another drink and she passed out take away boxes as we were eating! Our reservation was made a month ago! I am disgusted! We were great guests, even tipped the chef’s $40-60 each! Never go here! It is an assembly line and the hostess/manager was obnoxious!!!
Excellent hibachi. Very good sushi. Questionable service, our server was inattentive and did not check on us enough. We needed soy sauce or water or a new fork and waited 10 or 15 minutes each time before anyone checked on us. The food was excellent. Menu attached since there were no menu pictures on google reviews.
Atmosphere: 5
Food: 5
Service: 3
Kameel Daher
The waitress came to take the order and that was it, we asked for medium rear steak , the steak was well done we asked for shrimp only gave us 3 shrimp
Atmosphere: 3
Food: 3
Service: 1
Bryan Lynch
Food was fine (although portions seemed smaller than last time). The restaurant itself is nice and has been fully modernized since Hibachi was here prior. However - the service left a ton to be desired.
We went on a Saturday night without a reservation and were seated within 15 minutes. The trouble started immediately once we sat down. Non-alcoholic drinks took almost 20 minutes, and it literally took over an hour (I am not exaggerating at all; we timed it) for them to send a chef to the table after seating my party of 3 and another family of 6, because they were apparently short a chef. There was no warning or acknowledgment of this at any point in the evening by any of the staff, no “sorry for the wait, here’s a drink on the house,” or a “thanks for your understanding, we’re short-staffed” - nothing - we had to get up and go to the front to ask what was happening. The waitress they assigned to our table was rude and pretty much nonexistent, probably because she knew everyone at the table was upset.
Someone in my party had recent surgery and is unable to eat large meals. She wanted to order a kids-sized chicken and was told no because she is over 10. In addition, they brought out my maki appetizer without chopsticks and forgot to bring out one of our soups.
Someone in my party asked a manager ~45 minutes into our post-seating wait to consider crediting the entire table (including another family not in our party) a portion of our bills back due to the lack of service, and the checks still showed up for the full amount when we finished. The staff suddenly became very quick on their feet once it became time for us to pay.
To tie it all together, they brought out our bill with an 18% service charge added for our party of 3 and had the audacity to ask for an additional tip on top of that. I would’ve tipped nothing had I been given the choice, but Masa decided to make it for me.
This place used to be good and I was in there frequently. Based on my experience this evening and other recent reviews it seems to have done a complete 180 since it opened. I don’t like knocking local businesses, but the staff/management at Masa have horrible attitudes and their customer service is in dire need of attention. It is not a cheap place and the quality of service should reflect the prices.
I will not be back.
Atmosphere: 4
Food: 3
Service: 1
Natalie Packer
Food was great in normal dine-in, but as someone who works in the restaurant business this was the rudest server I’ve in my entire life, she was a bit older then the rest of the waitresses and made us extremely uncomfortable and felt extremely unwelcomed. It’s unfortunate because the food was good. However, never coming back and never recommending to anyone!
Atmosphere: 3
Food: 3
Service: 1
sara urquhart
We always sit at the bar and split hibachi and apps, but the service and food is always spectacular
Good food great service, feels healthy
Atmosphere: 4
Food: 4
Service: 4
Loved the food and the chefs show
Atmosphere: 5
Food: 5
Service: 5
Amazing experience! The whole family had a great time! Food was so good and fresh!
Hibachi takeout on uber eats was terrible
Food: 1
BE VERY CAREFUL…. THEY ADD THE GRATUITY TO THE BILL AND THEN … ASK FOR ANOTHER TIP
Atmosphere: 1
Food: 5
Service: 5
Very good food and v adequate price
Atmosphere: 4
Food: 5
Service: 4
great Hibachi, very entertaining cooks and good atmosphere.
Atmosphere: 5
Food: 5
Service: 5
We celebrated a family member’s 70th Birthday with a hibachi dinner at Miso in Norwood. We had a party of 15 with a bill over $900. We were seated at 5:40pm and were still eating and drinking our first drink when the hostess came over at 6:45 with a $15 gift card and said we need to leave, as she had a party of 10 waiting at the bar! No one was offered dessert or another drink and she passed out take away boxes as we were eating! Our reservation was made a month ago!
I am disgusted! We were great guests, even tipped the chef’s $40-60 each! Never go here! It is an assembly line and the hostess/manager was obnoxious!!!
Atmosphere: 1
Food: 3
Service: 1
Great tuna sushi and sashimi.
Atmosphere: 5
Food: 5
Service: 5
Food was very good 👍
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Excellent hibachi. Very good sushi. Questionable service, our server was inattentive and did not check on us enough. We needed soy sauce or water or a new fork and waited 10 or 15 minutes each time before anyone checked on us. The food was excellent. Menu attached since there were no menu pictures on google reviews.
Atmosphere: 5
Food: 5
Service: 3
The waitress came to take the order and that was it, we asked for medium rear steak , the steak was well done we asked for shrimp
only gave us 3 shrimp
Atmosphere: 3
Food: 3
Service: 1
Food was fine (although portions seemed smaller than last time). The restaurant itself is nice and has been fully modernized since Hibachi was here prior. However - the service left a ton to be desired.
We went on a Saturday night without a reservation and were seated within 15 minutes. The trouble started immediately once we sat down. Non-alcoholic drinks took almost 20 minutes, and it literally took over an hour (I am not exaggerating at all; we timed it) for them to send a chef to the table after seating my party of 3 and another family of 6, because they were apparently short a chef. There was no warning or acknowledgment of this at any point in the evening by any of the staff, no “sorry for the wait, here’s a drink on the house,” or a “thanks for your understanding, we’re short-staffed” - nothing - we had to get up and go to the front to ask what was happening. The waitress they assigned to our table was rude and pretty much nonexistent, probably because she knew everyone at the table was upset.
Someone in my party had recent surgery and is unable to eat large meals. She wanted to order a kids-sized chicken and was told no because she is over 10. In addition, they brought out my maki appetizer without chopsticks and forgot to bring out one of our soups.
Someone in my party asked a manager ~45 minutes into our post-seating wait to consider crediting the entire table (including another family not in our party) a portion of our bills back due to the lack of service, and the checks still showed up for the full amount when we finished. The staff suddenly became very quick on their feet once it became time for us to pay.
To tie it all together, they brought out our bill with an 18% service charge added for our party of 3 and had the audacity to ask for an additional tip on top of that. I would’ve tipped nothing had I been given the choice, but Masa decided to make it for me.
This place used to be good and I was in there frequently. Based on my experience this evening and other recent reviews it seems to have done a complete 180 since it opened. I don’t like knocking local businesses, but the staff/management at Masa have horrible attitudes and their customer service is in dire need of attention. It is not a cheap place and the quality of service should reflect the prices.
I will not be back.
Atmosphere: 4
Food: 3
Service: 1
Food was great in normal dine-in, but as someone who works in the restaurant business this was the rudest server I’ve in my entire life, she was a bit older then the rest of the waitresses and made us extremely uncomfortable and felt extremely unwelcomed. It’s unfortunate because the food was good. However, never coming back and never recommending to anyone!
Atmosphere: 3
Food: 3
Service: 1
We always sit at the bar and split hibachi and apps, but the service and food is always spectacular
Atmosphere: 5
Food: 5
Service: 5
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