I've been a loyal customer at Sweet Frog for a while now because I genuinely love their frozen yogurt. However, over the past few weeks, my experience has gone steadily downhill, and yesterday was unfortunately the worst it's been. The place was a mess — food and toppings all over the floor, many topping containers completely empty, and not a single waffle cone in sight. On top of that, most of the yogurt machines were running incredibly slow, making it hard to even get a full serving without frustration. As a small business owner myself, I understand how hard it is to keep things running smoothly — especially with staffing and day-to-day challenges. But this isn’t a one-time slip; it’s been an ongoing issue. I wasn’t planning to write a review, but I’m hoping this reaches the owner. I want to see Sweet Frog succeed, but unless things change soon, I may not be returning.
Anne Dolan
I have been a weekly Customer for several years .Used to be great. Now floor and tables are dirty and sticky. Only teens serving, I never see an adult or manager. I got sick after my last visit. May not be connected but I’m not taking a chance and never going back.
Krissy M
My go to when I want ice cream but all the shops nearby close early. Lots of toppings and flavor options (easy to get carried away and leave with a pricey order)
Elena Baron
My children love this place. Make your own soft serve ice cream and tons of toppings. They have low fat and non fat options. Dairy free and no sugar added options. Add kids fill their bowls I get to feel a bit better because of it.
Allie Cruz
I love this place :) If you're someone who used to love going to Pinkberry, definitely come here because it is the closest thing to it. The toppings, the froyo options. Love it.
Trepea
This place is a disaster. There was human hair stuck to the hot fudge pumps. The floor is so sticky and cover with food from the moment you walk in. Food all over the floor ever inch if the floor was cover. It seems the floor never seemed to me mopped. The place needs to deep cleaned. Wiped down please. The staff could careless about cross contamination happening at the bar. If I can give a lower star rating I would. I don't know how the board of health hasn't shut the place down.
Alex N.
Froyo lives! The lady here (Laura) chopped fresh strawberries and fixed a machine for the girl in line behind me, and it really made a difference to someone's day.
Noor Hassan
I come here every Wednesday for their weightless Wednesday deal! Such a good price but it’s made even better by the friendly staff who are patient during the busy hours:)
Violet Eng
It was good! There was a various of options and toppings! The only thing bad was the atmosphere. The floors were so sticky and they don’t clean up afterwards.
Self serve and the interior designs are decorated with frogs. The floor is kind of dirty though and wasn’t really welcoming.
Kevin Mason
Okay, people. You know, it's about that time to go crazy on all the ice cream that you can mix on the self. Serve side of things. You can have fun mixing different ice creams into one cup. It's such a beautiful thing. Why you are not there? I don't know, so get your behind down here now it's a beautiful thing. Wow.
Averlyn Truong
Overall, amazing nearby froyo place! There are various toppings, friendly employees, and a sweet, friendly atmosphere in this place. My only complaint is the lack of various flavors of froyo, probably limited due to the small place. Delicious and recommended though!
Atmosphere: 4
Food: 4
Service: 5
Thomas Harkin
Went there last night at 9:45 and was informed that they were closed. If you advertise a 10 PM closing then close at 10 PM.
Atmosphere: 1
Service: 1
Natália Martins
My son asked if he can use restroom and the ladies that work that was superrrrrrrr rude with him… never comeback this place. Don’t need to be rude…
I loved
I've been a loyal customer at Sweet Frog for a while now because I genuinely love their frozen yogurt. However, over the past few weeks, my experience has gone steadily downhill, and yesterday was unfortunately the worst it's been.
The place was a mess — food and toppings all over the floor, many topping containers completely empty, and not a single waffle cone in sight. On top of that, most of the yogurt machines were running incredibly slow, making it hard to even get a full serving without frustration.
As a small business owner myself, I understand how hard it is to keep things running smoothly — especially with staffing and day-to-day challenges. But this isn’t a one-time slip; it’s been an ongoing issue. I wasn’t planning to write a review, but I’m hoping this reaches the owner. I want to see Sweet Frog succeed, but unless things change soon, I may not be returning.
I have been a weekly Customer for several years .Used to be great.
Now floor and tables are dirty and sticky.
Only teens serving, I never see an adult or manager.
I got sick after my last visit. May not be connected but I’m not taking a chance and never going back.
My go to when I want ice cream but all the shops nearby close early. Lots of toppings and flavor options (easy to get carried away and leave with a pricey order)
My children love this place. Make your own soft serve ice cream and tons of toppings. They have low fat and non fat options. Dairy free and no sugar added options. Add kids fill their bowls I get to feel a bit better because of it.
I love this place :) If you're someone who used to love going to Pinkberry, definitely come here because it is the closest thing to it. The toppings, the froyo options. Love it.
This place is a disaster. There was human hair stuck to the hot fudge pumps. The floor is so sticky and cover with food from the moment you walk in. Food all over the floor ever inch if the floor was cover. It seems the floor never seemed to me mopped. The place needs to deep cleaned. Wiped down please. The staff could careless about cross contamination happening at the bar. If I can give a lower star rating I would. I don't know how the board of health hasn't shut the place down.
Froyo lives! The lady here (Laura) chopped fresh strawberries and fixed a machine for the girl in line behind me, and it really made a difference to someone's day.
I come here every Wednesday for their weightless Wednesday deal! Such a good price but it’s made even better by the friendly staff who are patient during the busy hours:)
It was good! There was a various of options and toppings! The only thing bad was the atmosphere. The floors were so sticky and they don’t clean up afterwards.
Restaurantji Recommends
Self serve and the interior designs are decorated with frogs. The floor is kind of dirty though and wasn’t really welcoming.
Okay, people. You know, it's about that time to go crazy on all the ice cream that you can mix on the self. Serve side of things. You can have fun mixing different ice creams into one cup. It's such a beautiful thing. Why you are not there? I don't know, so get your behind down here now it's a beautiful thing. Wow.
Overall, amazing nearby froyo place! There are various toppings, friendly employees, and a sweet, friendly atmosphere in this place. My only complaint is the lack of various flavors of froyo, probably limited due to the small place. Delicious and recommended though!
Atmosphere: 4
Food: 4
Service: 5
Went there last night at 9:45 and was informed that they were closed. If you advertise a 10 PM closing then close at 10 PM.
Atmosphere: 1
Service: 1
My son asked if he can use restroom and the ladies that work that was superrrrrrrr rude with him… never comeback this place. Don’t need to be rude…
Atmosphere: 1
Food: 1
Service: 1
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