Dunkin' Donuts in Raynham

“Probably will avoid going to this location because of a recent experience I had today. I ordered a sandwich and drink at around 3:40 am today. When I pulled up I was told by the man working he couldn't make me my sandwich because the oven was being cleaned. I told him I would just take my drink then. I was given a refresher and I nicely said I ordered a black tea lemonade. He remade it, but this time it was coffee and lemonade mixed together. I tried it before I left because the drink seemed off by looking at it. I told him it was coffee and lemonade and I asked for a new one. He went to go make it but came back stating there was no black tea. At this point I was grossed out by the coffee and lemonade so I asked if I could just have a refund but he told me he didn't know how to do that. I tried contacting customer service but the person on the phone wasted my time for about 15 minutes and gave me the runaround. I paid with a debit card and wanted my money back, the person on the customer service line was trying to refund the wrong order, because I had to go to a second dunkin to get my order correct. I tried calling the store three times for help today and I have emailed the company but no one has gotten back to me. I'm mostly just bothered by how I can't get in touch with someone for a refund without a hassle. I genuinely felt as though I was bothering the person working by ordering my food and drink because it was such an issue from the start and I felt like he just didn't want to make my order. I'm usually nice I don't complain typically but this experience was terrible.

Update, came in to fix the problem the manager was super nice about it and helped me out and gave me my order today. Everyone working was nice I think what happened the day I ordered was just a fluke. Give your manager a raise she was super nice and understanding about the situation.“

“The BEST Dunkin' in the area hands down! ?
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Big seating area.
Friendly staff.
The place is always super clean & well decorated. ?
I recommend the specialty donuts that are made on-site. Delicious!
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Parking: Plenty of parking in the front, and extra spots behind the building as well.“

“These rockstar group of young ladies working on the afternoon shift of Aug 17th found my phone/wallet in a bathroom and were not only sharp enough to determine who to contact to notify me that I left it behind, but honest and kind enough to leave everything intact. This place has some great humans working in it. Not a bad cup of coffee, too!“