Starbucks Coffee Company

$ • Coffee Shops

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About Starbucks

Starbucks Coffee Company receives strongly mixed reviews regarding its service speed and consistency. Many customers report excessively long wait times, whether in the drive-through or inside the store, with mentions of waits lasting 17, 25, or even 30-plus minutes. A common frustration is that drive-thru and mobile orders often seem prioritized, leaving in-store customers waiting significantly longer. Order accuracy is also inconsistent; while some praise the attention to detail and always correct orders, others report receiving wrong items with no apology.

The staff's demeanor varies dramatically. Many reviews highlight incredibly friendly, welcoming, and efficient teams that create a warm, positive atmosphere and a highlight of the day. These employees are described as kind, professional, and working with seamless, infectious energy. However, other experiences include staff who seem inattentive to in-store customers or, in one case, attempt to force a tip after a poor service experience. The physical location is described as handsome with a warm, positive atmosphere, featuring contemporary design like warm wood-slat ceilings and a striking mural. Despite this attractive third-place environment and the city's resilience, operational failures often undermine the potential. The result is a beautiful space with premium pricing that can deliver profoundly underwhelming service, testing the patience of customers who may find their simple drink, like a cortado, to be mysteriously elusive or taste suspiciously like steamed milk with a coffee suggestion.

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Starbucks Coffee Company Menu
Starbucks Coffee Company Menu

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Starbucks Reviews

3
304 ratings
5
33%
4
8%
3
13%
2
3%
1
43%
Food
3.4
Atmosphere
3.2
Service
3.0

Share your opinion about Starbucks Coffee Company

The atmosphere is absolutely amazing and the staff is so welcoming and pleasant. Always great service. It’s a great place to start your day.
I go there very day and always but the same thing. They always remember my order and it is always perfect. Service is fast and friendly and they always give a Pup Cup to my miniature poodle.
I always come to this Starbucks and have had great experiences each time! I redeemed my birthday drink today using the mobile app, and even though I arrived 2 minutes earlier than the expected readiness time according to the app, the Starbucks worker at the drive-thru (blonde hair, I didn't catch a name) was so nice and said even though I had only placed the order a few minutes ago, they would start working on it now. She was so friendly, and the drink was delicious as always!...read full review

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Hours

Monday 5AM - 9PM
Tuesday 5AM - 9PM
Wednesday 5AM - 9PM
Thursday 5AM - 9PM
Friday 5AM - 9PM
Saturday 5AM - 9PM
Sunday 5AM - 9PM
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