Boston Market

1099 Lexington St, Waltham
(781) 647-3600

Recent Reviews

Gary I.

Just got food from Boston market, half chicken with two sides. Unfortunately I was far enough away when I opened up and tried the chicken which was so dry. It tastes like it was made 2 to 3 days ago and was sitting, that's how dry it is. And the piece of shit that sold it to me should know this. I think there's a working phone number to call and complain? No! And they stopped taking credit cards probably so you can't call the credit card company and revoke the payment. This company is shit, no wonder they're going out of business. Also, I think there's a phone number you can call corporate to complain, no. Go out of business already.

Haley Hinds

I never post reviews but this was legit the worst takeaway I’ve ever had. Chicken so so dry - the 1/2 rotisserie I couldn’t even cut it was so hard. The sauces were good but the 2 I ordered were just in the food container.. so they were all mixed together. Idk about the service cuz it was takeaway, I’m sure they are hardworking and kind but honestly people should know about how terrible it is before spending their money which is why I’m leaving a review.

Atmosphere: 1

Food: 1

Service: 2

The Self Proclaimed Retrogamer

Used to be better but now has only 1 worker, no meatloaf and only offers apple juice and water. Wait times are upward of 30 minutes and although there is only one worker the workers are very

Atmosphere: 2

Food: 1

Service: 1

SN

Doesn’t feel like a Boston Market chain. Food packaged in unofficial containers. Looks run down. Lots of substitutions for items ordered but

Atmosphere: 1

Food: 1

Service: 1

Fred M.

The store has steadily declined. Menu options are not what they used to be and the service is subpar at best. Used to be a great place to grad a meal but I don't feel that way any more. Not sure why they have drastically cut back like they have but the location is a shell of what it used to be.

Cathey Parrott

This is the WORST location. They are out of everything....no rest rooms....no inside seating....most of the food wasn't hot.....cornbread was stale....patio trash overflowing and attracting flies and bees.....a total disappointment!!!!!

Food: 3

Service: 2

Solome Kalule

I like them but they tend to give me recooked chicken thighs which are not fresh!! I have pleaded with them to give me fresh chicken thighs but to no avail and yet i like their food and am regular customer,who is always very well treated with even a Senior Citizen discount,when ever i buy food there!! When the chicken is fresh, its marvellous!!

Recommended dishes: Mashed Potatoes, Rotisserie Chicken, Quarter White Chicken

David McKenzie

Doesn't even deserve 1 ⭐.Barley any food choices.No indoor seating.No waste basket.Food quality disappointing.Minimal English.Instantly regretted not walking out the door.Very sad, because this used to be a decent place....

Atmosphere: 1

Food: 1

Service: 1

Yetsenia Ortiz

FIRST TIME I WENT TO BOSTON MARKET AND NOT HAVE FOOD THEY HAVE PICTURES

Atmosphere: 1

Food: 1

Service: 1

Bridget M.

Save yourself the trip. Go literally ANYWHERE ELSE. VERY sketchy today when I went to Boston market. There were no beverages, no chicken actually being roasted in the rotisserie, few sides. It gets worse. Stupid me, I decide to try it anyhow because it's 6:30pm and I still hadn't had lunch. The potatoes were imposter potatoes... not the ones you go to Boston market for but rather the instant ones they sell at the grocery store- not sure if I ate paste or potatoes. The corn- like what in the actual heck could someone do to corn to make it taste so unappetizing? Some pieces were rock hard as if it had simply been reheated- that same batch- for a month. Just don't go. Or if you go and there is still the broke down vehicle with no license plates out front, sketchy signs noting "supply chain problems" that appears to have been in place for months (?years?)... don't waste your money.

Shawn C.

Terrible service and can never get online order right. Worst boston market I ever dealt with

Kathleen Cardona

Very disappointing. This location does not have most of the items on the menu published on the website. Portions are small. Mashed Potatoes were definitely instant. Green beans tasted like they had been cooked in tea water.

Atmosphere: 1

Food: 1

Service: 1

Mike Devlin

What little food they had there sucked. Out of almost everything. Don't even know why I went there. The lady working there was nice tho!

Atmosphere: 1

Food: 1

Service: 5

Dustin Cramer

Updated review April 2023:Ordered the meatloaf family meal and the brownies family size. They didn't even have any brownies and claimed they couldn't refund us for an online order...The broccoli was terrible and the meatloaf was worse than in the past though still okay.They didn't even have serving containers- everything was served in coffee cups, lol. Gravy, broccoli, mashed potatoes all in coffee cups.Also noticed they were out of multiple other things, not just brownies- even chicken! Not sure who's running this place but they don't seem to be doing much...Will not be returning.Meatloaf, mashed potatoes, green beans, and gravy were good. Mac and cheese was okay. We'll likely get take out here again in the future.

Atmosphere: 1

Food: 1

Service: 1

Camillo Santomero

food is rotted service is bad and they serve the side in coffee cups for some reason.

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