We ordered food from this location to support our local school. The chicken wings were good BUT my husband ate the chicken prior to opening the box of pizza. My son took two slices of pizza and set it on his plate. There was hair on it. I called to let them know what happened. The manager got on the phone and proceeded to tell me that the people making the pizza are all bald. He also said nobody that works there has dark hair. He said he would refund the pizza. I think management needs to do better when responding to situations like this.
Atmosphere: 1
Food: 2
Service: 1
Bruce Hodsdon
Great pizza!
Atmosphere: 5
Food: 5
Service: 5
Susan Link
I needed three gluten-free pizzas to be ready at the beginning of the day for a special event and Lexington St., Waltham Papa Ginos did a great job!
Atmosphere: 5
Food: 5
Service: 5
michelle belisle
I ordered food via the app and the food was delicious. However, service should improve as I noticed several customers waiting to either pick up and or order their food. There was one young family standing in front of the register to order their food for 20 min and I told them to speak up, otherwise they would continue being ignored. There were 4 employees and the only one who appeared to be keeping track of orders, running around, and handling customers was Dawson (I think that was his name). He was very nice and apologetic with the extended wait, but no reason someone should be working behind the line as the cook and register when there are 4 employees working. The restaurant is not well run and needs organization. I love Papa Gino’s food but the restaurant desperately needs help in running the business.
Atmosphere: 2
Food: 5
Service: 2
Maria Garcia
First time ever going to this location and let me tell you the food was amazing. Last time I had great papa Gino’s food was years ago. The ladies here are Amazing super friendly and very caring. Rhonda I believe her name is was the person who cooked the food and I just want to say great job it was delicious. I will def save this location so when I when around there I can stop by again.
Atmosphere: 5
Food: 5
Service: 5
G90 M5k
Place is awesome. Ronda is a great cook. Highly recommend this place.
Atmosphere: 5
Food: 5
Service: 5
Jeff Hardy
Food was fresh and amazing. Great customer service. The Cook Ronda, I beleive her name is. Cooked the food great and well seasoned. Will be returning. Highly recommend this place.
Atmosphere: 5
Food: 5
Service: 5
Joan Antonellie
The best very friendly was the best very friendly drew good cook again very respectful to two old ladies. We appreciate it. Stephen was very accommodating kind very respectful and we appreciate it. We’ll be back.
Pizza was way too oily
Food: 1
Service: 5
We ordered food from this location to support our local school. The chicken wings were good BUT my husband ate the chicken prior to opening the box of pizza. My son took two slices of pizza and set it on his plate. There was hair on it. I called to let them know what happened. The manager got on the phone and proceeded to tell me that the people making the pizza are all bald. He also said nobody that works there has dark hair. He said he would refund the pizza. I think management needs to do better when responding to situations like this.
Atmosphere: 1
Food: 2
Service: 1
Great pizza!
Atmosphere: 5
Food: 5
Service: 5
I needed three gluten-free pizzas to be ready at the beginning of the day for a special event and Lexington St., Waltham Papa Ginos did a great job!
Atmosphere: 5
Food: 5
Service: 5
I ordered food via the app and the food was delicious. However, service should improve as I noticed several customers waiting to either pick up and or order their food. There was one young family standing in front of the register to order their food for 20 min and I told them to speak up, otherwise they would continue being ignored. There were 4 employees and the only one who appeared to be keeping track of orders, running around, and handling customers was Dawson (I think that was his name). He was very nice and apologetic with the extended wait, but no reason someone should be working behind the line as the cook and register when there are 4 employees working. The restaurant is not well run and needs organization. I love Papa Gino’s food but the restaurant desperately needs help in running the business.
Atmosphere: 2
Food: 5
Service: 2
First time ever going to this location and let me tell you the food was amazing. Last time I had great papa Gino’s food was years ago. The ladies here are Amazing super friendly and very caring. Rhonda I believe her name is was the person who cooked the food and I just want to say great job it was delicious. I will def save this location so when I when around there I can stop by again.
Atmosphere: 5
Food: 5
Service: 5
Place is awesome. Ronda is a great cook. Highly recommend this place.
Atmosphere: 5
Food: 5
Service: 5
Food was fresh and amazing. Great customer service. The Cook Ronda, I beleive her name is. Cooked the food great and well seasoned. Will be returning. Highly recommend this place.
Atmosphere: 5
Food: 5
Service: 5
The best very friendly was the best very friendly drew good cook again very respectful to two old ladies. We appreciate it. Stephen was very accommodating kind very respectful and we appreciate it. We’ll be back.
Atmosphere: 5
Food: 5
Service: 5
Steven is wonderful. Best ever
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Attianna was very nice and professional. Will deffinetly be back!
Atmosphere: 5
Food: 5
Service: 5
Fast, kind, and delicious!
Atmosphere: 5
Food: 5
Service: 5
Steven and Geo were great!
Atmosphere: 5
Food: 5
Service: 5
I’m from NY originally and this is the best pizza I’ve found in Boston! Highly recommend
Attianna was wonderful and helped me with a smile as well as banter that made me laugh.
Atmosphere: 5
Food: 5
Service: 5
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