I moved away from this Wendy’s and miss it all the time. Best Wendy’s I’ve had bar none
Atmosphere: 4
Food: 5
Service: 5
Mary B
This wendys (and maybe all now?) Is using a literally AI drive-through. Its about as terrible as you might expect, but made even worse by the fact they flash a tiny font disclaimer on the screen that they retain the rights to your voice data if you order with it. Deceptive and disgusting policy that hurts hardworking human employees, kills jobs, and steals your data-- not just any data, but your literal voice. I will never be back until that changes.
Service: 1
Sarah Gagnon
Are here this afternoon, now 6pm and I have food poisoning.
Dana McLaughlin
Splendid restaurant I’ve been going to for years currently Completely ruined by the choice to replace the drive through order-taking with an AI. It does not work, change it back to a human immediately Edit to note that while the drive through bot was inoperational, the staff were Excellent, and got everything sorted for us. Took easily twice as long as it would have if ordering had worked, but I must shout out their incredible work and kindness
Atmosphere: 4
Food: 5
Service: 4
Star Locks
Always tasty!
Atmosphere: 5
Food: 5
Service: 5
Ray Miller
I pulled up to the Wendy’s drive-through on Main Street in Waltham and ordered two large Diet Dr Peppers and six mini Frostys, each with a free Frosty keychain I bought to support a cancer donation. I was just trying to bring Frostys back for my kids, but the whole experience was a nightmare. I sat in the drive-through for 15 minutes because the employee couldn’t figure out how to remove the Frostys from my bill due to the keychains. When I handed him my credit card and the keychains, he dropped everything on the ground, and I had to squeeze out of my truck in a tight space, bend down, and pick everything up for him. They just sat on the counter for 15 minutes while people behind me were honking, waiting for their orders. Eventually, since he couldn’t fix the bill, he gave me everything for free, said “have a nice day,” and closed the window—but forgot to give me back my credit card and my keychain. Definitely not the service I expected.
Shawn Tierney
Some times it's a 5 star, great fresh fast food. If you don't check your bag and verify your food is in the bag , you will 50% of the time be missing food. Every 5th visit your food won't be fresh. 3 Star for this in my opinion. For the price should it be less or more?
Atmosphere: 3
Food: 3
Service: 3
Ben Albert
Placed a mobile order for this store and waited for 10 minutes at the drive through for the AI to connect me to a person before giving up and canceling my order. When I canceled the order the app said my order was picked up instead of canceled so Wendy’s basically stole my money.
Eric and Sarah Olsen
The AI ordering sucks. Messed up our order multiple ways. Once you get to the window, it isn't much better. Don't advertise what you can't serve, get rid of AI ordering, and delivery the right food.
I ordered nuggets and fries and they forgot my fries. That's literally half my order. I needed the fries for a taste test comparison with my friends. So now I am showing up to my friend's place with nothing for the taste test. Boooooo
Ja Morant
Called online and got sexually harassed someone said that my girlfriend was begging for it.
Atmosphere: 1
Food: 3
Service: 1
Matthew Damon
The staff was awesome here! Everyone was smiling and friendly. Food was good!
Atmosphere: 5
Food: 5
Service: 5
Richard Mcdonough
Well first of all they messedup my order. Wrong items, gave me toppings I didn't want, left out toppings I did want, fries were stale just all around not a good eating experience. Normally that wouldn't be enough for me to come on here and use my free time to write a review but the worst thing was that after I paid $38 and change for very horrible meal, my card was charged again for about $7.50 later that night. I call to tell them this and get my money back but there was a significant language barrier with the person I spoke to over the phone and ended up taking the L as it was not worth the extra time I'd spend getting it back especially considering I don't live in Waltham. I love this chain and the one near my home is excellent and its a shame I cant say that about them all. If you want to get ripped off for bad food, this is your place. Otherwise just spend your money elsewhere
Atmosphere: 1
Food: 1
Service: 1
James Flory
The cashier and workers could care less about the this place
I moved away from this Wendy’s and miss it all the time. Best Wendy’s I’ve had bar none
Atmosphere: 4
Food: 5
Service: 5
This wendys (and maybe all now?) Is using a literally AI drive-through. Its about as terrible as you might expect, but made even worse by the fact they flash a tiny font disclaimer on the screen that they retain the rights to your voice data if you order with it. Deceptive and disgusting policy that hurts hardworking human employees, kills jobs, and steals your data-- not just any data, but your literal voice. I will never be back until that changes.
Service: 1
Are here this afternoon, now 6pm and I have food poisoning.
Splendid restaurant I’ve been going to for years currently Completely ruined by the choice to replace the drive through order-taking with an AI. It does not work, change it back to a human immediately
Edit to note that while the drive through bot was inoperational, the staff were Excellent, and got everything sorted for us. Took easily twice as long as it would have if ordering had worked, but I must shout out their incredible work and kindness
Atmosphere: 4
Food: 5
Service: 4
Always tasty!
Atmosphere: 5
Food: 5
Service: 5
I pulled up to the Wendy’s drive-through on Main Street in Waltham and ordered two large Diet Dr Peppers and six mini Frostys, each with a free Frosty keychain I bought to support a cancer donation. I was just trying to bring Frostys back for my kids, but the whole experience was a nightmare. I sat in the drive-through for 15 minutes because the employee couldn’t figure out how to remove the Frostys from my bill due to the keychains. When I handed him my credit card and the keychains, he dropped everything on the ground, and I had to squeeze out of my truck in a tight space, bend down, and pick everything up for him. They just sat on the counter for 15 minutes while people behind me were honking, waiting for their orders. Eventually, since he couldn’t fix the bill, he gave me everything for free, said “have a nice day,” and closed the window—but forgot to give me back my credit card and my keychain. Definitely not the service I expected.
Some times it's a 5 star, great fresh fast food. If you don't check your bag and verify your food is in the bag , you will 50% of the time be missing food. Every 5th visit your food won't be fresh. 3 Star for this in my opinion. For the price should it be less or more?
Atmosphere: 3
Food: 3
Service: 3
Placed a mobile order for this store and waited for 10 minutes at the drive through for the AI to connect me to a person before giving up and canceling my order. When I canceled the order the app said my order was picked up instead of canceled so Wendy’s basically stole my money.
The AI ordering sucks. Messed up our order multiple ways. Once you get to the window, it isn't much better. Don't advertise what you can't serve, get rid of AI ordering, and delivery the right food.
Atmosphere: 1
Food: 1
Service: 1
Found a long hair in my food
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I ordered nuggets and fries and they forgot my fries. That's literally half my order. I needed the fries for a taste test comparison with my friends. So now I am showing up to my friend's place with nothing for the taste test. Boooooo
Called online and got sexually harassed someone said that my girlfriend was begging for it.
Atmosphere: 1
Food: 3
Service: 1
The staff was awesome here! Everyone was smiling and friendly. Food was good!
Atmosphere: 5
Food: 5
Service: 5
Well first of all they messedup my order. Wrong items, gave me toppings I didn't want, left out toppings I did want, fries were stale just all around not a good eating experience. Normally that wouldn't be enough for me to come on here and use my free time to write a review but the worst thing was that after I paid $38 and change for very horrible meal, my card was charged again for about $7.50 later that night. I call to tell them this and get my money back but there was a significant language barrier with the person I spoke to over the phone and ended up taking the L as it was not worth the extra time I'd spend getting it back especially considering I don't live in Waltham. I love this chain and the one near my home is excellent and its a shame I cant say that about them all. If you want to get ripped off for bad food, this is your place. Otherwise just spend your money elsewhere
Atmosphere: 1
Food: 1
Service: 1
The cashier and workers could care less about the this place
Atmosphere: 1
Food: 4
Service: 1
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