Five Guys
1268 Riverdale St, West Springfield
(413) 306-5353
Recent Reviews
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one rude employe
Service: 1
Great burgers. I only eat the patties, real good.meat is grilled.
Atmosphere: 4
Food: 5
Service: 4
Nice people work here. The food is very good.
Loved it
Atmosphere: 5
Food: 5
Service: 5
Thank you five guys for understanding trucker the manager is very good guy
The cheeseburger was out of this world! Hands down the tastiest burger I've had in a very long time.
Atmosphere: 5
Food: 5
Service: 4
This store has the worst customer service I’ve seen in a long time. I think the guy in the photo is setting a terrible example and I’d recommend he be fired. 20 minutes it took them to make a burger and fries because this guy wants to stare at floor tiles and text in his phone.
Atmosphere: 1
Food: 5
Service: 1
Ordered from uber eats and when i got my food they dont put no napkins no ketchup, no utensils…nothing at all just your burger and a mess of fries all over my bag as if im an animal!!!!!!
Atmosphere: 1
Food: 1
Service: 1
Never get my order right
Atmosphere: 1
Food: 1
Service: 1
That not me
Restaurantji Recommends
Horrible. Ordered online, it said ready for pick up. Once there, the guy said it wasn't ready so I waited. I see everyone ordering and leaving before me, while I'm still standing right in front of pick up, and still my online "ready" order, not ready. I felt ignored. The guy literally see's me, and still ignored. A lot of customers that came in after me ordered and left before me. After 30 min of me "patiently waiting" I decided to ask again, and the guy said, "it's not ready yet" what? I only ordered 1 burger and 1 small fry???
Then after 40 min. of waiting, I see the guy grab a bag that's been there the whole entire 40, and hand it to me when fries were done. Whaaat???
I really couldn't believe it. The burger was so cold, bread too soft and mushy. Yuck!
This really made me dislike 5 Guys and it was my go to burger spot. No longer my favorite. I'm just digusted.
Atmosphere: 2
Food: 1
Service: 1
I got Uber delivery and my order was cold, the burgers were missing items, the fries were squashed and the milkshakes were wrong, plus no straws. Worst order ever, specifically for the prices, they should do better
Food: 1
Service: 1
Slow, dirty and messed up our order.
Burger bun taste old and hard. Fries very soggy. Horrible service! Disgusting! Never again.
Food is good. Service is awful. What is the point of ordering ahead with a stated 5-10 minute wait, if they haven't even started the order when I get there 20 mins later and I have to wait in a line at pickup just for them to start it? Meanwhile there's not a line to order in store and the only customer ordering in store gets food sooner. I ordered a single burger. Not some huge order. Not the first time with this location either. Smh.
Atmosphere: 1
Food: 4
Service: 1
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