This store has the worst customer service I’ve seen in a long time. I think the guy in the photo is setting a terrible example and I’d recommend he be fired. 20 minutes it took them to make a burger and fries because this guy wants to stare at floor tiles and text in his phone.
Atmosphere: 1
Food: 5
Service: 1
Marie
Ordered from uber eats and when i got my food they dont put no napkins no ketchup, no utensils…nothing at all just your burger and a mess of fries all over my bag as if im an animal!!!!!!
Atmosphere: 1
Food: 1
Service: 1
Anja Middleton
Never get my order right
Atmosphere: 1
Food: 1
Service: 1
Glenda Sheppard
That not me
Naria Naria
Horrible. Ordered online, it said ready for pick up. Once there, the guy said it wasn't ready so I waited. I see everyone ordering and leaving before me, while I'm still standing right in front of pick up, and still my online "ready" order, not ready. I felt ignored. The guy literally see's me, and still ignored. A lot of customers that came in after me ordered and left before me. After 30 min of me "patiently waiting" I decided to ask again, and the guy said, "it's not ready yet" what? I only ordered 1 burger and 1 small fry??? Then after 40 min. of waiting, I see the guy grab a bag that's been there the whole entire 40, and hand it to me when fries were done. Whaaat??? I really couldn't believe it. The burger was so cold, bread too soft and mushy. Yuck! This really made me dislike 5 Guys and it was my go to burger spot. No longer my favorite. I'm just digusted.
Atmosphere: 2
Food: 1
Service: 1
Tootie
I got Uber delivery and my order was cold, the burgers were missing items, the fries were squashed and the milkshakes were wrong, plus no straws. Worst order ever, specifically for the prices, they should do better
Food: 1
Service: 1
Chris Gibson
Slow, dirty and messed up our order.
Amy
Burger bun taste old and hard. Fries very soggy. Horrible service! Disgusting! Never again.
Chantal Henry
Food is good. Service is awful. What is the point of ordering ahead with a stated 5-10 minute wait, if they haven't even started the order when I get there 20 mins later and I have to wait in a line at pickup just for them to start it? Meanwhile there's not a line to order in store and the only customer ordering in store gets food sooner. I ordered a single burger. Not some huge order. Not the first time with this location either. Smh.
I order bacon cheese burger and I got no bacon 😩 the other three burger were fine I also think you should add cheese fries 😋
Atmosphere: 5
Food: 4
Service: 5
B W
Whenever I go at night, it seems it's CASH only. Happens way too often to be an I.T. issue. Needless to say, I couldn't eat there tonight and I'm angry about it. I encourage management to check the inventory against the cash report and then clean house.
Tami Kubacki
Awesome service and food
Atmosphere: 5
Food: 5
Service: 5
Raul Mamani
The cheese burger with bacon and overall environment did not live to my expectations, music was loud, the place was cold. Service is awesome though.
Atmosphere: 2
Food: 3
Service: 5
Autumn Fallon
I placed an order for 2 milkshakes and a large Cajun fry. The lady who took our order definitely messed up my milkshake. It tasted like straight vanilla. I went back up to the counter and waited a good 30 seconds before the guy taking other peoples orders saw me standing there and got someone’s attention. The name on my receipt was Isaac R. I really hope Isaac gets the recognition he deserves because he made sure my order got fixed and even made sure I was happy with the new milkshake before I left. He went above and beyond to make sure I was happy and satisfied before I even got close to the door. His customer service was 10/10. (I was having a terrible day before this and wanted a milkshake because they’re always so good. He definitely made my night!)
This store has the worst customer service I’ve seen in a long time. I think the guy in the photo is setting a terrible example and I’d recommend he be fired. 20 minutes it took them to make a burger and fries because this guy wants to stare at floor tiles and text in his phone.
Atmosphere: 1
Food: 5
Service: 1
Ordered from uber eats and when i got my food they dont put no napkins no ketchup, no utensils…nothing at all just your burger and a mess of fries all over my bag as if im an animal!!!!!!
Atmosphere: 1
Food: 1
Service: 1
Never get my order right
Atmosphere: 1
Food: 1
Service: 1
That not me
Horrible. Ordered online, it said ready for pick up. Once there, the guy said it wasn't ready so I waited. I see everyone ordering and leaving before me, while I'm still standing right in front of pick up, and still my online "ready" order, not ready. I felt ignored. The guy literally see's me, and still ignored. A lot of customers that came in after me ordered and left before me. After 30 min of me "patiently waiting" I decided to ask again, and the guy said, "it's not ready yet" what? I only ordered 1 burger and 1 small fry???
Then after 40 min. of waiting, I see the guy grab a bag that's been there the whole entire 40, and hand it to me when fries were done. Whaaat???
I really couldn't believe it. The burger was so cold, bread too soft and mushy. Yuck!
This really made me dislike 5 Guys and it was my go to burger spot. No longer my favorite. I'm just digusted.
Atmosphere: 2
Food: 1
Service: 1
I got Uber delivery and my order was cold, the burgers were missing items, the fries were squashed and the milkshakes were wrong, plus no straws. Worst order ever, specifically for the prices, they should do better
Food: 1
Service: 1
Slow, dirty and messed up our order.
Burger bun taste old and hard. Fries very soggy. Horrible service! Disgusting! Never again.
Food is good. Service is awful. What is the point of ordering ahead with a stated 5-10 minute wait, if they haven't even started the order when I get there 20 mins later and I have to wait in a line at pickup just for them to start it? Meanwhile there's not a line to order in store and the only customer ordering in store gets food sooner. I ordered a single burger. Not some huge order. Not the first time with this location either. Smh.
Atmosphere: 1
Food: 4
Service: 1
A great burger served up quickly.
Atmosphere: 2
Food: 4
Service: 3
Restaurantji Recommends
I order bacon cheese burger and I got no bacon 😩 the other three burger were fine I also think you should add cheese fries 😋
Atmosphere: 5
Food: 4
Service: 5
Whenever I go at night, it seems it's CASH only.
Happens way too often to be an I.T. issue.
Needless to say, I couldn't eat there tonight and I'm angry about it. I encourage management to check the inventory against the cash report and then clean house.
Awesome service and food
Atmosphere: 5
Food: 5
Service: 5
The cheese burger with bacon and overall environment did not live to my expectations, music was loud, the place was cold. Service is awesome though.
Atmosphere: 2
Food: 3
Service: 5
I placed an order for 2 milkshakes and a large Cajun fry. The lady who took our order definitely messed up my milkshake. It tasted like straight vanilla. I went back up to the counter and waited a good 30 seconds before the guy taking other peoples orders saw me standing there and got someone’s attention. The name on my receipt was Isaac R. I really hope Isaac gets the recognition he deserves because he made sure my order got fixed and even made sure I was happy with the new milkshake before I left. He went above and beyond to make sure I was happy and satisfied before I even got close to the door. His customer service was 10/10. (I was having a terrible day before this and wanted a milkshake because they’re always so good. He definitely made my night!)
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Fries
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