Five Guys
1268 Riverdale St, West Springfield
(413) 306-5353
Recent Reviews
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Five Guys used to be great a long time ago. The burger did not taste fresh and the fries tasted like the oil was old. Over $29 for a little burger, a little cheeseburger, a little fry and a large fry. The cheeseburger was soggy. No thanks! There are so many better options.
I also used the ladyβs room and the smell was awful.
No need to hear a generic comment from the owner. There are enough poor reviews that something should be done.
The founders of Five Guys would be sad and angry.
Atmosphere: 2
Food: 2
Service: 2
Busy night but the staff remained calm and polite. Ordering was actually enjoyable as the manager was amazing. He had the location looking RIGHT.
Atmosphere: 5
Food: 5
Service: 5
did door dash .cheeseburger fine but fry order was just dumped into delivery bag no container
I called to place a pick up order in a rush and Joselyn was awesome really appreciate her customer service,did I mention I was aggravated and was snippy with her but she did great thanks much
Atmosphere: 5
Food: 5
Service: 5
Very clean and efficient with excellent customer service.
Atmosphere: 5
Food: 5
Service: 5
The fries were warm and limp the burger warm . Not what we are use to from a 5 Guys.
Atmosphere: 5
Food: 1
Service: 5
Mmmmm...I had the bacon double cheeseburger and it was incredible! Great taste and flavor and the hamburger patties were perfect! I also had one of their shakes and it was delicious! Not a thinned, watered down shake like other places. They make these real! Fries were very good too! I had the regular and the Cajun fries and they were perfect! Recommend this place if you want an awesome fast food burger!
Atmosphere: 5
Food: 5
Service: 5
Food good as always like others but the staff here was SO rude and it was beyond filthy. So incredible dirty
Atmosphere: 1
Food: 5
Service: 1
I love theirs burgers but I had a bad experience on September 19 at 9:45pm (I know they close at 10 but It was more customers in the store) The guy that took my order was agitated because of course he wanted to leave early, and because of that they incorrectly put bacon in both of our burgers that we could not eat because we are Halal, not cool. Its better to stop accepting orders 30m before closing than doing this to customers
Atmosphere: 1
Food: 1
Service: 1
Great food. Friendly service knowledge about food allergies and food handling safety.
Atmosphere: 4
Food: 5
Service: 4
Restaurantji Recommends
Milkshakes are the best on town ππΌπ
You can customize your own burger π
Nice kitchen good food π±ππ½
Atmosphere: 5
Food: 5
Service: 5
Nice people work here. The food is very good. Plz clean the tables more frequently though.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Fries
V was absolutely incredible!
Atmosphere: 5
Food: 5
Service: 5
one rude employe
Service: 1
Great burgers. I only eat the patties, real good.meat is grilled.
Atmosphere: 4
Food: 5
Service: 4
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