Gold Chopsticks
12 Chestnut St, West Springfield
(413) 746-3338
Recent Reviews
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Best chicken fingers in a long time. ? def going back for those and too try some other things.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Fingers
`The food is great! The people running the register and answering the phone were friendly and awesome. I will 100% be coming back here again
Atmosphere: 4
Food: 5
Service: 5
Great food, great prices, great service!!!
Very nice people answering phones for your orders, food is consistently delicious and best around. Fast and thorough delivery service staff are always very professional.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tostones, Soup, Boneless Spare Ribs, Crab Rangoon, Pork Fried Rice, Wings, Fried, Chicken Fingers, Egg Roll and Golden Fingers and Boneless Spare Ribs, Chicken Lo Mein, Green Jade Delight with Chicken or Beef or Shrimp, Fried Shrimp Boneless Spare Rib L22, Chicken Wings
They have an AMAZING vegan menu!! Any time we are remotely close to Gold Chopsticks, we order. The Citrus Ribz and Triple Crown are so so good! The meat replacements are only tofu. They use either seitan or tofu skin and the texture is perfect. I highly recommend. If they can do amazing vegan, I’m sure the rest is equally phenomenal!!
Atmosphere: 5
Food: 5
Service: 5
I absolutely love their food, it really wows my taste buds!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: scallion pancakes 葱香脆饼, hot & sour soup 酸辣汤
Lo e the food
Atmosphere: 5
Food: 5
Service: 5
*****Updated 4/13/2024*****I had to update this review as Gold Chopstick has new owners (~last 6 months) and unfortunately the service has gone downhill. Aside from changing how some of the food is made ...for the worse in our opinion, on take-out orders they have left out items that we ordered and were charged for and have just given us the wrong items. Now if they gracefully fixed these issues, I would have less of an issue with them, but the last time we ordered, they shorted us two egg rolls and argued with my wife that they had not charged us for them despite the receipt showing otherwise. They also give us pork fried rice instead of pork lo mein...again correct on the receipt, but not what was in the bag and finally we ordered General's chicken and a Sesame chicken , but both were General's chicken, one had a few sesame seeds on it, but was still much spicier than it should have been. The counter person adamantly argued that they had fulfilled the order correctly and was bit rude about it. I am sorry to see this all happen and maybe they can fix their issues going forward, but in the mean time, we are looking for a new local Chinese food take out place.========================================We order from Gold Chopstick about once a month and aside from a few mix-ups in one or two orders (quickly corrected by the people behind the counter) we have enjoyed their food. Always check your order before you leave the restaurant and just go pick it up yourself.
Atmosphere: 2
Food: 3
Service: 2
Great food great service but one thing the delivery drivers should stop asking if there getting tips not everyone has money to tip trust me I wanna tip some money but my financial situation is not good so I
Atmosphere: 2
Food: 5
Service: 3
We were excited that a restaurant near our hotel offered vegan options. We ordered on their Uber Eats menu under Vegan cuisine. When the food arrived, it was real meat. We called the restaurant. The lady who answered wanted to debate with me that it wasn’t their fault because on their end it said we ordered regular entrees. I tried to explain to her that clearly something was wrong with their menu’s interface because the vegan options displayed on our end that we chose were not translating on their end. She asserted again that it wasn’t their fault. She claimed they only saw regular meat orders when we specifically ordered vegan. She refused to take accountability for the fact that there was clearly a problem with their UberEats menu. She then told us to request a refund on UberEats and she would make the vegan food we want and send it back out. When the driver arrived, he wanted payment from us. I called the restaurant back and explained there must be a misunderstanding bc she never spoke about having to repay when she said she would redeliver it. Afterall, if their Ubereats menu was working properly, it wouldn’t have us select vegan options and then show the restaurant non vegan options. SMH. Needless to say, we didn’t accept the food order and will not be ordering from them again. It’s a shame bc my coworkers and I travel here a lot for work. I’ll be spreading the word.
Restaurantji Recommends
Good food, always get what we order. A good excuse to catch some Pokemon on the way from Springfield :)
Parking: Easy parking outside, always spaces. My wife loves the Tofu options, with sesame... not my thing, but it looks good, I just hate the texture of all tofu, unofrtunately! I can recommend the Mongolian beef. Watch out if you don't like celery , I hate it, they will happily not put it in the food if you ask in advance :)
Atmosphere: 5
Food: 5
Service: 5
I get delivery from here.Food always great and hot.And always delivery fast and on time if not
Food: 5
Service: 5
It was a little disorganized on New Year’s Eve so food took a while but it was delicious. The hot and sour soup and house special fried rice were both really good. I also enjoyed the chicken fingers as me boneless ribs.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Soup, Chicken Wings
Honestly not sure why this has below a 4 star ratting. Food is clean, delicious and prices are reasonable.
Do not buy their General Tso it's very disappointing not all chefs can cook it
Atmosphere: 1
Food: 1
Service: 4
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