429 Memorial Ave, West Springfield
Extremely slow and extremely disorganized. Employees were not interested in helping us, and were not pleasant. My special needs and disabled aunt loves mcdonald's, and this was one of the only times we were able to take her out of assisted living to go out to mcdonald's. We all were disappointed but especially her.
As an adult we should not be eating McDonald's I only go for the soda which I should not be drinking and I know I look overweight but I did not ask for a diet soda very disappointed
Me and my aunt came here to get lunch. I ordered a fish fillet with a medium chocolate shake and my aunt ordered a fish fillet with a ice tea. The food was great. The line in the drive thru was not that bad. We were like the second or 3rd car in line. The service was great the staff was nice to us. The parking lot was big with handicap parking and handicap accessible entrance.
Its slow during lunch hours even with the two order lanes. If you have a short lunch break not tge best place to go
Ordered through door dash. I got a phone call from the store but instead of saying " hi this is McDonald's we don't have strawberry milk shakes would you like something else?" I answered the phone and was told "we don't have it". No introduction, nothing. After talking to 3 different people asking to cancel my order because of the rudeness of several employees. My husband eventually took my phone because I wasn't getting anywhere with the 3 employees I talked to, and someone told my husband that I was rude. I do not recommend this McDonald's, go to the one in agawam for better service
This McDonald's was fairly quick but provided cold fries and was completely out of soda, which is odd.
I pulled in & the place looked clean outside. When I walked in, place looked great. The mgr. was very professional & courteous. I definitely would recommend coming back.
Stay away... SLOWER at every level...not friendly service at the drive through.... prepare yourself to Wait and Wait.....and will be at any time rush hour or not...time to go to another location or try something different.
They were friendly and were quick with the food. It was early not much traffic early but the workers were fast and was safe following protocol.
Biscuits were alittle crunchy
This McDonald's is always on point. Good hot and fresh. Thank u
The sweet tea taste burnt sometimes and alot of the time the orders get a little messed up.
Through these times they have excellently displayed this just seeing quick timing on food getting out and courtesy
Difficult to understand at the order station, had to reorder at cashier, given wrong order, finally settled after waiting for too long with what we got. No apologies, just attitude! The McDs on RT 5 is much better. Thank you all for still making it work. That I do appreciate.
There’s signage that they are wearing masks, but the boy who took the money had the mask below his mouth as did the girl serving me the food at the 2nd window. There were at least 2 other employees inside without masks. I was truly disgusted and disappointed.
429 Memorial Ave, West Springfield, MA 01089