Starbucks

1067 Riverdale St, West Springfield
(413) 707-4771

Recent Reviews

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Brian Caisse

Can not keep coming here if I have to reach out and put my card in the reader. Have a bad shoulder and it is difficult and painful. Do not see why it is nessasary.

Chang

To whom it may concern I know that this is a busy location but come on. I had to return a few times because they messed up. Our coffee. Coffees are horrible and overpriced.

Deanna Genthe

I sat in line for 20 minutes on my way to work this morning the woman serving me was rude and had no sense of urgency or wasn't even apologetic. I get the same thing every morning a nitro brew and a shaken espresso . Never have I ever spend that much time in a drive-thru. Have higher standards for your customer service, because what you have isn't even sub par ...

Stephanie Nguyen

The other staff were nice but one person with a nose piercing glasses a little bit of short and pinkish blue hair near and when i told her my order she rolled her eyes at me and kept saying “omg” and i was very uncomfortable

Danielle Spiro

Unfortunately the drive through is always extremely slow. Without adequate room to exit the drive thru line when you’re in the line, you’re stuck. No matter what time of day it’s always at least 10 minutes or more wait. I was in the line for 20 minutes with only a few cars ahead of me this morning. I will not chance being late again for work by going through the drive through again and advise others not to.

Aqeel F.

Had visit in the morning with my father and had a peaceful fresh breakfast. Enjoyed everything

Meghan Scibelli

Nina has such an attitude for what?? lol

Rhea C

terrible customer service, given them multiple chances, go to another starbucks and save your time

1999

To the staff/barista who saved a sticker with the date of my purchase so I wouldn’t have issues when coming back- YOU ROCK! Rare to find this type of commitment and leadership in service- anywhere else.

Atmosphere: 4

Food: 5

Service: 5

hashim dikmen

I entered to the store they refused customer seats inside of store and they closed all the chair I asked I want seat no one responded. So rudely staff I attached the video time 10/23/2024 5:30 pm

Atmosphere: 1

Food: 1

Service: 1

Eleanor

slow, never had anything, and poor communication. wouldn't come again

Atmosphere: 2

Food: 4

Service: 1

Julie Limback

The girls behind the counter were very nice and worked quickly. The drinks were okay. The store was clean and tidy.
Overall would return to this location.

Atmosphere: 5

Food: 4

Service: 5

Karen Lazo

Ordering in person takes a long time but when using the mobile app for pick up is way easier/faster,it always taste right too.

Atmosphere: 5

Food: 5

Service: 4

Jason Rodriguez

Kid-friendliness: Safe place for kids

Wheelchair accessibility: Handicap Parking and Ramp

Atmosphere: 5

Food: 5

Service: 4

JayEntertain

Kid-friendliness: Safe place for kids

Wheelchair accessibility: Handicap Parking and Ramp

Atmosphere: 5

Food: 5

Service: 4

Recommended dishes: Chocolate Croissant, Cookies & Cream Cake Pop

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