West Side Bar & Grill
95 Elm St, West Springfield
(413) 858-7030
Recent Reviews
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Never again.
When I called, the restaurant told us they didn’t take reservations for parties under 6. Totally fine, but then when we arrived, they had three 4-tops reserved that they couldn’t seat us at.
No big deal- we were happy to sit outside. There were no lights. It took twenty minutes to get drinks and well over an hour to get food, and at no point did a manager come out to apologize to the multiple parties who seem to have been forgotten on the patio. My Caesar salad was so overdressed that it was soggy, and the mac & cheese tasted unbelievably bland.
Don’t waste your time here, my friends.
Atmosphere: 1
Food: 2
Service: 1
Great restaurant. Food is excellent.We go there before the theater next door.
Atmosphere: 5
Food: 5
Service: 5
Good service and good food
Atmosphere: 5
Food: 5
Service: 5
Worst food Ive had at a restaurant in years. My wife got the buffalo fish sandwich and said that the fish was cool when she bit into it. I had the buffalo chicken wrap which also came well under a safe temp. Unfortunately, the two bites I took and swallowed was enough to give me food poisoning last night. Also, the piece of chicken didn’t come in a wrap. It came on a bulky roll despite me asking for it on a wrap. It was the skinniest smallest piece of chicken I’ve ever seen served in my life. Still just two bites of it was enough to get me sick as a dog. This place clearly doesn’t train their cooks to be safe serve certified. No, we didn’t send the food back. We just asked for the bill and left. We were one of three tables in the establishment at the time, there was no rush at all. If you can’t safely, serve food to three tables there’s no point in sending the food back to get it right because you’re obviously a careless disaster. The waitress was also below average at best. After asking for the bill, she stopped to eat her own food for a couple of minutes before bringing it over to us.
Atmosphere: 5
Food: 1
Service: 2
Great pour of a Guinness. Thanks to the lovely staff for letting us have a pint.
West Side Bar & Grill is a fantastic spot! The food was absolutely delicious - I highly recommend the [special dishes that they recommend time to time]! The atmosphere has a cool, modern vibe that's perfect for a casual night out. The staff were all incredibly friendly and attentive, making the experience even better. It's clear they put a lot of care into the food and service here. Plus, they have live events, which adds to the fun atmosphere. If you're looking for a great place to eat and have a good time in the area, definitely give West Side Bar & Grill a try. You won't be disappointed!
Atmosphere: 5
Food: 5
Service: 5
The Tucson pizza was incredible. The brick decor and excellent liquor selection was outstanding. The place had a lot of character, would definitely come back.
Atmosphere: 5
Food: 5
Service: 5
Food was delicious and didn’t take long to get to the table. Waitresses were nice and took care of everything!
Atmosphere: 5
Food: 5
Service: 5
First time, I'll come again.
Atmosphere: 5
Food: 4
Service: 4
I had the pleasure of having Jada as my server. She was incredible and made my experience one to remember. When I come back I'll be requesting her. The food and service was excellent.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Jada was phenomenal. Our experience was incredible. She was personable, knowledgeable, charismatic, an all-around pleasure! I hope we get her as our server next time!
Atmosphere: 5
Food: 5
Service: 5
Wonderful service, perfectly cooked food, from a line cook, I love everything about this place.
Atmosphere: 5
Food: 5
Service: 5
This is the second time i ordered an item and not what i asked for. They have to ask for a name on call-in orders to avoid the mistake of placing a phone order and a customer picking up the wrong menu item; which i imagine is happening. Guys get it together. This place has so much potential. Errors like this are amateur and easily avoidable.
Atmosphere: 5
Food: 1
Service: 2
Food was awful…. Bartenders spent more time looking at their phones than looking up. The martini I ordered didn’t even taste like what I ordered . Every time we’ve gone there, it’s gone downhill that was the last time
Atmosphere: 5
Food: 1
Service: 1
Don't forget to update your upcoming events on the website please
Atmosphere: 5
Food: 5
Service: 5
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