Dunkin'

212 Southampton Rd, Westfield
(413) 562-2657

Recent Reviews

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Nancy

Always a friendly experience and good drinks/food! I stop by almost every morning for either their black ice tea or frozen chocolate.

Atmosphere: 5

Food: 5

Service: 5

Koby Perrier

I don’t like how the after noon worker treat kids talking to them to

Atmosphere: 2

Food: 4

Melissa Brown

I ordered a sandwich for breakfast on the app. When I went to pick up the order they told me they didn't have the right ingredients so I asked if they could cancel the order. They told me they couldn't, that I had to do it on the app. The app made me wait two days to speak with a human who is now responding but telling me now I have to ask the franchise owner for me money back on an order I never even picked up- because they didn't have the food that they offered. Haven't heard from the owner- it's been 3 days, I just want my money back. I was a customer at Dunkin for over 20 yrs but will not be going back now because they have absolutely no customer service skills.

Atmosphere: 1

Food: 1

Service: 1

keith miller

Order two orders of snacking bacon it was cold and burnt took it back it was nasty I'll never go there again

Atmosphere: 3

Food: 1

Service: 2

BV

I always go in, way quicker than drive thru

Atmosphere: 5

Food: 5

Service: 5

Julie Horowitz

Food. Poisoning. This location still won’t reach back out which is the real bummer

Stephen M

It’s Dunkin’ Donuts if you’re from New England, you know what you’re getting they’ve expanded their menu and you can find one or two in every town

Atmosphere: 5

Food: 5

Service: 5

Steve

Slowest damn dunkin drive thru I've ever been to. I just waited 25 mins in line for a coffee

Atmosphere: 3

Food: 3

Service: 1

Dink

Slowest damn dunkin drive thru I've ever been to. I just waited 25 mins in line for a coffee

Atmosphere: 3

Food: 3

Service: 1

Rajeswari Rengarajan

We took a short break during the trip. We spent quite a bit of time there.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Dunkin' Refreshers, Plain Stuffed Bagel Minis

Fred Cadillac

Employee needs more training, more compassion to disabled customers. Keep attitude to themselves, our community doesn’t need customer services with attitude!

Atmosphere: 1

Service: 1

Hannah Rivera

Whoever the older woman is with grayish hair, and is on the mid-heavier side needs to be let go. She has the nastiest attitude. I was paying with apple pay and before I could even bring my phone all the way up and has the nastiest tone and says “i don’t KNOW what your paying with, is is apple pay, Dunkin' app, what is it?” Let me go on to say I have NEVER had an issue with this location before. The other staff, all younger, are beyond nice. Dunkin' have the best manners and most welcoming and respectful attitude. This was also the first time they have gotten my order wrong, and if you couldn’t guess, the older woman made it. I asked for a kiwi watermelon refresher and it was a completely different flavor. I was already too nervous to say something because of her attitude and the two cars behind me so I just went along. Besides her, the food has always been amazing! Always hot and made to order, never any issues. Please Dunkin, train her in customer service.

Atmosphere: 3

Food: 4

Service: 3

Recommended dishes: Dunkin' Refreshers

Stan Rogowsky

Glazed stick was good ?

Atmosphere: 5

Food: 5

Service: 5

katelyn fernald

I went here the other morning to order a decent size order for my friends/family. I only ordered three coffees and a dozen donuts and let me see the service was absolutely horrible. Horrible. whoever was working june 7th around 11-12 should be let go. wouldn’t even let us speak to get the correct donuts in which we did not receive, and the unnecessary attitude was uncalled for. and also for the donuts, some of the donuts, every received word, frosted donuts or I couldn’t even call them frosted because all the frosting had been smeered off. WILL NEVER COME OR RECOMMEND HERE TO ANYONEEEEE

Atmosphere: 1

Food: 2

Service: 1

NORMA FONTANEZ

Great costumer service!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Dunkin' Refreshers, Wake-Up Wrap - Egg and Cheese

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