I usually do not leave reviews, but I wanted to bring this concern to the attention of the McDonald’s team at store #15611 located at 2475 Portage Avenue Winnipeg. This took place December 24th 12:49am. We flew into Winnipeg and went to grab some food before heading home. My partner is vegetarian from birth as part of her culture and she usually does not have many fast food options. We thought to try the veggie burger at McDonalds as we had never tried it. Instead of getting a veggie burger we received a chicken patty in a box labeled veggie. Although it should not be needed it is best for us to always test to see that items like this appear to be veggie to avoid situations like this. But this time we did not turn the car lights on and confirm by tearing a piece off. After having taken a bite my partner said something did not seem right and I took a bite to confirm. It tasted like chicken to me and upon view under light I verified this. My partner has been feeling sick to her stomach. We will likely not go to McDonald’s again even if just for myself. Although many individuals may not be able to relate to not being able to/not wanting to eat meat for cultural or religious reasons it is more serious than just a simple mix-up. To describe a similar feeling imagine if you were eating a chicken burger and after a few bites you noticed an odd taste and you realize you had been eating feathers. While not an exact comparison, think about how you may feel. No individual should get in trouble, but the team should work to determine potentials for how or why this may have happened and I work to minimize contributing factors to prevent anyone else from having to experience something similar. Thank you for reading.
Food: 1
Service: 1
Namrita Kaur
Just ordered some food . You should train your staff on food quality and food safety . If the food is passed expiry don’t just reheat it and send it out ! I’m upset about this my fries have no salt and my nuggets are over cooked because they decided to just put them back in the oil .
Food: 1
SK
I was pleased to meet Maria this afternoon, she was very welcoming and professional. This McDonald’s location is always clean, and the staff is constantly busy keeping everything tidy, which I really appreciate. It’s great to see a team that works hard and truly cares about the customers. Excellent service and a very positive atmosphere every time I visit!
Atmosphere: 5
Food: 5
Service: 5
Harman Sandhey
Jenn is always friendly and provides great service. She makes every visit enjoyable!
Atmosphere: 5
Food: 5
Service: 5
Sophie Sankovic
I visited this McDonald’s last week. My order was incorrect, and one of the staff members under the name Anmol were dismissive when I pointed it out, and my food was cold. I asked to have it corrected but left frustrated. I’ve been a customer for years and was disappointed by the service and lack of care. I’m sharing this so management can improve. I’d appreciate a response from the store or franchise.
Atmosphere: 1
Food: 1
Service: 1
Manjot Sandhu
Review specific for MEL , she don’t know how to talk with customer and not follow the instructions in order and after complaint,her wording “It’s not India”. It means if you are working in canadian Mcdonald you don’t need to follow instructions in order.
Atmosphere: 1
Food: 1
Service: 1
simran virk
I ordered fries from this McDonald's and three burgers and fries. They only gave me half-fried ones, half of them were raw.
Food: 1
Service: 1
Dave Feniuk
Used drive thru, everyone of our 3 orders were wrong. Employee was upset that I stayed at the window check our order, then more upset when I pointed out the mistakes.
Atmosphere: 1
Food: 3
Service: 1
bagz robbie
Its 3am on the 23rd September 2025 the staff working is so sluggish matter of fact its like they aren't working, I was here for a pick up for 20 minutes. Please hire people who can do the job the frustration is way beyond, when you ask she's rude nuh
Food I was served was a bit warm taisted old the nuggets were gross. Probly better at another time but what I got was gross.
Atmosphere: 3
Food: 2
Service: 4
Byron Dueck
Very efficient helpful manager. She motivated her team to provide quick service and she even offered to take trays to guests tables.
Atmosphere: 5
Food: 5
Service: 5
Lord
Shout out to Kelly, one of your drive thru cashiers. She is what you need there. A role model for all cashiers. Smiles all the time and even recommended me to use rewards app coz I always buy there everyday. And just to comment a bit for happy meals. Please make sure that fries and nuggets for happy meals are always hot and new. Kids don't eat old and cold fries. Please do care about it. Thanks for reading.
Atmosphere: 4
Food: 4
Service: 5
R D
YUK and Thank you!! The servers/people were nice but I order a Quarter Pounder and they gave me a double..which you would say is great but it was cold and old and my stomach felt queasy ever since I ate it today. Somebody must have ordered it and cancelled it at lunch because McDonald's must have served the same sandwich at 4ish, it was just crap. The sundae was generous though (hence the 1 star)....Thank you McDonald's @Portage because you broke today my 3 month habit of going to McDonald's...🤢I would write more but I got to go to the bathroom right now. 🤮
I usually do not leave reviews, but I wanted to bring this concern to the attention of the McDonald’s team at store #15611 located at 2475 Portage Avenue Winnipeg. This took place December 24th 12:49am. We flew into Winnipeg and went to grab some food before heading home. My partner is vegetarian from birth as part of her culture and she usually does not have many fast food options. We thought to try the veggie burger at McDonalds as we had never tried it. Instead of getting a veggie burger we received a chicken patty in a box labeled veggie. Although it should not be needed it is best for us to always test to see that items like this appear to be veggie to avoid situations like this. But this time we did not turn the car lights on and confirm by tearing a piece off. After having taken a bite my partner said something did not seem right and I took a bite to confirm. It tasted like chicken to me and upon view under light I verified this. My partner has been feeling sick to her stomach. We will likely not go to McDonald’s again even if just for myself. Although many individuals may not be able to relate to not being able to/not wanting to eat meat for cultural or religious reasons it is more serious than just a simple mix-up. To describe a similar feeling imagine if you were eating a chicken burger and after a few bites you noticed an odd taste and you realize you had been eating feathers. While not an exact comparison, think about how you may feel. No individual should get in trouble, but the team should work to determine potentials for how or why this may have happened and I work to minimize contributing factors to prevent anyone else from having to experience something similar. Thank you for reading.
Food: 1
Service: 1
Just ordered some food . You should train your staff on food quality and food safety . If the food is passed expiry don’t just reheat it and send it out ! I’m upset about this my fries have no salt and my nuggets are over cooked because they decided to just put them back in the oil .
Food: 1
I was pleased to meet Maria this afternoon, she was very welcoming and professional. This McDonald’s location is always clean, and the staff is constantly busy keeping everything tidy, which I really appreciate. It’s great to see a team that works hard and truly cares about the customers. Excellent service and a very positive atmosphere every time I visit!
Atmosphere: 5
Food: 5
Service: 5
Jenn is always friendly and provides great service. She makes every visit enjoyable!
Atmosphere: 5
Food: 5
Service: 5
I visited this McDonald’s last week. My order was incorrect, and one of the staff members under the name Anmol were dismissive when I pointed it out, and my food was cold. I asked to have it corrected but left frustrated. I’ve been a customer for years and was disappointed by the service and lack of care. I’m sharing this so management can improve. I’d appreciate a response from the store or franchise.
Atmosphere: 1
Food: 1
Service: 1
Review specific for MEL , she don’t know how to talk with customer and not follow the instructions in order and after complaint,her wording “It’s not India”.
It means if you are working in canadian Mcdonald you don’t need to follow instructions in order.
Atmosphere: 1
Food: 1
Service: 1
I ordered fries from this McDonald's and three burgers and fries. They only gave me half-fried ones, half of them were raw.
Food: 1
Service: 1
Used drive thru, everyone of our 3 orders were wrong. Employee was upset that I stayed at the window check our order, then more upset when I pointed out the mistakes.
Atmosphere: 1
Food: 3
Service: 1
Its 3am on the 23rd September 2025 the staff working is so sluggish matter of fact its like they aren't working, I was here for a pick up for 20 minutes. Please hire people who can do the job the frustration is way beyond, when you ask she's rude nuh
One of the better McDonalds.
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
Food I was served was a bit warm taisted old the nuggets were gross. Probly better at another time but what I got was gross.
Atmosphere: 3
Food: 2
Service: 4
Very efficient helpful manager. She motivated her team to provide quick service and she even offered to take trays to guests tables.
Atmosphere: 5
Food: 5
Service: 5
Shout out to Kelly, one of your drive thru cashiers. She is what you need there. A role model for all cashiers. Smiles all the time and even recommended me to use rewards app coz I always buy there everyday. And just to comment a bit for happy meals. Please make sure that fries and nuggets for happy meals are always hot and new. Kids don't eat old and cold fries. Please do care about it. Thanks for reading.
Atmosphere: 4
Food: 4
Service: 5
YUK and Thank you!! The servers/people were nice but I order a Quarter Pounder and they gave me a double..which you would say is great but it was cold and old and my stomach felt queasy ever since I ate it today. Somebody must have ordered it and cancelled it at lunch because McDonald's must have served the same sandwich at 4ish, it was just crap. The sundae was generous though (hence the 1 star)....Thank you McDonald's @Portage because you broke today my 3 month habit of going to McDonald's...🤢I would write more but I got to go to the bathroom right now. 🤮
Atmosphere: 1
Food: 1
Service: 1
Nice staff, clean restaurant.
Atmosphere: 5
Food: 5
Service: 5
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