Baskin Robbins in Accokeek, service is the worst. Ridiculously slow. Lobby closes before 8. Never agin
kim hemm
I’m less than happy with my last experience. I came in to get nutty coconut which the web site said they had. I saw the nutty coconut and asked for it. the employee stated that they didn’t have that flavor and when i pointed it out to her she said it was Rum Raisin. That made my already bad day even worse. so my husband orders the rum raisin in a large and i got a different flavor in small. Come to find out the Rum Raisin was in fact Nutty coconut. My husband does not care for coconut so we traded. way to know your products. mayme train the employees better. It will make the guest experience much better This location also locks the door at 7 pm. which I find annoying
Brandie Gruenewald
How many times have I come here and they never have the SAME THING MINT CHOCOLATE CHIP ICE CREAM 4th time in a row, no joke. FIGURE YOUR STUFF OUT. I am SO done with you all. Not only do you not have a basic ice cream flavor… YOU ARE RUDE about it.
C it's me
It’s not open past 10, shouldn’t say 11.
Robert Campbell
The app says 11 but they said they were closed when I got there at 9:55pm.
The last time I was here they worked with me because most of the things I wanted on my banana split wasn't available but they helped me get something tasty. Wish the app would cross out what they don't have.
Wilber Argueta
Ice Cream.my.comment is about baskin-RobbinsThe service is good. But they have no product. Second time I come but when I ask for something there is none so we have to choose what they have available. There is no bathroom service. So if you want to have complete flavors, I don't recommend this place!!!!
Atmosphere: 4
Food: 4
Service: 4
Cecilia Ruff (Queen Mother Dearest)
This location is the worst and they do not honor online orders. I placed an order for a birthday cake for my son's birthday and paid in advance. When I arrived, the associates lied and said there was no order. My phone was dead so I could not show them my confirmation. The associates do not speak English at their convenience. She called her manager on the phone and had a full conversation in Spanish and then said she would return my money. I want my cake!! she said we don't see your order but we'll issue a refund. What sense does that make? Then she said the cake maker was out of town. a bunch of lies and disappointment. I'm calling corporate to report them.. The location has flies and they are over the food items.
Atmosphere: 1
Food: 1
Service: 1
Kristina Makela
Ice cream has freezer burn. They were out of almost everything we tried to order. No communication to customers. They were running around the store. Very disorganized.
Atmosphere: 1
Food: 2
Service: 1
Nomad307728
Sunday afternoon. I was the only person inside at the counter, four employees dealing with drive thru, and I had to finally ask if someone would wait on me. Very slow service. And what Ice cream shop doesn't have vanilla ice cream? I was told maybe Tuesday.
Marcia S
Sunday afternoon. I was the only person inside at the counter, four employees dealing with drive thru, and I had to finally ask if someone would wait on me. Very slow service. And what Ice cream shop doesn't have vanilla ice cream? I was told maybe Tuesday.
This should be a top priority to all store not only on Baskin Robins my girl went to this location for a Sunday funday ice cream and what she got was a completely different ice cream that has “PEANUT ON IT” Which has Reese cups pieces on it she ask if this has peanuts on it just to make sure of it the lady was that was present at that time said there was no peanuts she was hesitant like she don’t know the answer if you don’t know the answer make sure to ask somebody else don’t make educational guess u put someone’s life at risk
dearebony dearebony
To the lady at 7pm 2/25/23 who gave me a smile while handing me my strawberry cheesecake icecream one scoop in a cup, thank you so much. I didn't smile back because I didn't process it fast enough lol but your smile really made a difference for me, thank you so much. ??
Wilmore Ritchie iii
This is Rediculous upon me walking in there was nobody in line then I seen 4 2yr old kids playing with no supervision and I was standing there for 5min without being served, but when a vehicle pulled up to the drive thru they took there order before mine so I left. Never again.
Dr. E. K. Brown, I.
Nice employees
Paul Keppel
They added charges to the bill- 1.19 for a plain sugar cone. That (plus plain cake cones) have always come free with scoops of ice cream.We were not told of the new charge, it was not listed on the menu - they just added it to the bill.When I spoke to the manager, he was rude and did not care that it is wrong to add charges without notification.Note:adding a waffle cone to ice cream is only.89 cents.This is an awful and dishonest Baskin Robbins location.
Baskin Robbins in Accokeek, service is the worst. Ridiculously slow. Lobby closes before 8. Never agin
I’m less than happy with my last experience. I came in to get nutty coconut which the web site said they had. I saw the nutty coconut and asked for it. the employee stated that they didn’t have that flavor and when i pointed it out to her she said it was Rum Raisin. That made my already bad day even worse. so my husband orders the rum raisin in a large and i got a different flavor in small. Come to find out the Rum Raisin was in fact Nutty coconut. My husband does not care for coconut so we traded. way to know your products. mayme train the employees better. It will make the guest experience much better This location also locks the door at 7 pm. which I find annoying
How many times have I come here and they never have the SAME THING
MINT CHOCOLATE CHIP ICE CREAM
4th time in a row, no joke. FIGURE YOUR STUFF OUT. I am SO done with you all. Not only do you not have a basic ice cream flavor… YOU ARE RUDE about it.
It’s not open past 10, shouldn’t say 11.
The app says 11 but they said they were closed when I got there at 9:55pm.
The last time I was here they worked with me because most of the things I wanted on my banana split wasn't available but they helped me get something tasty. Wish the app would cross out what they don't have.
Ice Cream.my.comment is about baskin-RobbinsThe service is good. But they have no product. Second time I come but when I ask for something there is none so we have to choose what they have available. There is no bathroom service. So if you want to have complete flavors, I don't recommend this place!!!!
Atmosphere: 4
Food: 4
Service: 4
This location is the worst and they do not honor online orders. I placed an order for a birthday cake for my son's birthday and paid in advance. When I arrived, the associates lied and said there was no order. My phone was dead so I could not show them my confirmation. The associates do not speak English at their convenience. She called her manager on the phone and had a full conversation in Spanish and then said she would return my money. I want my cake!! she said we don't see your order but we'll issue a refund. What sense does that make? Then she said the cake maker was out of town. a bunch of lies and disappointment. I'm calling corporate to report them.. The location has flies and they are over the food items.
Atmosphere: 1
Food: 1
Service: 1
Ice cream has freezer burn. They were out of almost everything we tried to order. No communication to customers. They were running around the store. Very disorganized.
Atmosphere: 1
Food: 2
Service: 1
Sunday afternoon. I was the only person inside at the counter, four employees dealing with drive thru, and I had to finally ask if someone would wait on me. Very slow service. And what Ice cream shop doesn't have vanilla ice cream? I was told maybe Tuesday.
Sunday afternoon. I was the only person inside at the counter, four employees dealing with drive thru, and I had to finally ask if someone would wait on me. Very slow service. And what Ice cream shop doesn't have vanilla ice cream? I was told maybe Tuesday.
Restaurantji Recommends
This should be a top priority to all store not only on Baskin Robins my girl went to this location for a Sunday funday ice cream and what she got was a completely different ice cream that has “PEANUT ON IT” Which has Reese cups pieces on it she ask if this has peanuts on it just to make sure of it the lady was that was present at that time said there was no peanuts she was hesitant like she don’t know the answer if you don’t know the answer make sure to ask somebody else don’t make educational guess u put someone’s life at risk
To the lady at 7pm 2/25/23 who gave me a smile while handing me my strawberry cheesecake icecream one scoop in a cup, thank you so much. I didn't smile back because I didn't process it fast enough lol but your smile really made a difference for me, thank you so much. ??
This is Rediculous upon me walking in there was nobody in line then I seen 4 2yr old kids playing with no supervision and I was standing there for 5min without being served, but when a vehicle pulled up to the drive thru they took there order before mine so I left. Never again.
Nice employees
They added charges to the bill- 1.19 for a plain sugar cone. That (plus plain cake cones) have always come free with scoops of ice cream.We were not told of the new charge, it was not listed on the menu - they just added it to the bill.When I spoke to the manager, he was rude and did not care that it is wrong to add charges without notification.Note:adding a waffle cone to ice cream is only.89 cents.This is an awful and dishonest Baskin Robbins location.
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