Never order from here!Very late delivery. Ordered at 8:30 with an email that estimated 40 minute delivery time. It's now 85 minutes later, still no delivery. The phone system told me 25 minutes ago it was estimated at 5 minutes. This is after $5.99 delivery charge and then adding on tip for driver in good faith was already charged. So the whole system is terrible.Update: received call from diver 18 minutes away at 10:05. So at least 2 hours. For reference, I am 1.3 miles away from this Papa Johns.
Service: 1
Emerson Melgar
They always canceled my order through app and never delivered
Atmosphere: 1
Food: 1
Service: 1
A R
Paid for extra garlic sauce to be included with order. Never received them with my delivery. I submitted a complaint through the app, no one ever reached out to resolve. Pizza was mediocre, arrived cold even though I tipped 22 percent in addition to the 6 dollar delivery fee on a 30 dollar order.
Atmosphere: 3
Food: 3
Service: 1
Sharon Livermore
Treated with respect and patience as you try to decide on your choice.
Atmosphere: 5
Food: 5
Service: 5
Tiffany P
Great customer service!
Atmosphere: 4
Food: 4
Service: 5
telvis Briscoe
Ordered a Pizza thru UBER EATS from this location. 13860 Georgia Avenue silver Spring Md and they made the wrong pizza and when I called to get the right one this STUPID LADY SAID I HAD TO CALL UBER EATS and then she said maybe it was ordered from another location.THEY ARE LAZY AND UNPROFESSIONAL PLEASE DONT GO OVER THERE.
Angelo “Angel” Z32
Came in right at closing time and Jazz took care of my order even though they were right about to close. My order only took about 10 mins and I was on my way! Thank You DJ Jazzy Jazz! You're the man and I hope you get a raise! This location in Aspen Hill has become my favorite Papa John's Pizza location because even though some people may complain about the customer service, I've never had a bad experience here and I've been ordering both Delivery and Carryout from here for years!!
Jazz and Pattie are the best! They always go the extra mile to help out when needed and to make sure that the Customer is satisfied with His/Her order. DJ Jazzy Jeff in particular should be made a regional Manager due to the fact that he pays attention to even the small details. This Papa John's location in the Aspen Hill area of Montgomery County has got to be one of the best if not the best!
A fine spot. There is no seating, but I placed an order for a specialty pizza and the pizza was ready ehen i returned 16 min later... most importantly: my kids ate it. KaPLOW! That's a win that didn't dissapoint!
Atmosphere: 4
Food: 4
Service: 5
3 bros & friends
Antonio arrived with cold pizza and when he got to my place he was disrespectful and plain
Antonio arrived. My food was cold. And looked like my garlic bites were missing some.
Atmosphere: 5
Food: 3
Service: 1
Brittin Najjar
Antonio is a cheap tool. He should tip his delivery drivers, especially since he is one. Sucks to be a bad person.
Randy “Goodbye Horses” GBH
Honestly the two employees are overworked. They’re kind and hard working but they’re on their breaking point. Pizzas took awhile to get out for people and in my case missing toppings. The manager/owner should provide more workers cause they need the help there. Shout out to the two guys there. My pizza may not have been the best but I can tell they were trying their best to get every pizza out.
Atmosphere: 4
Food: 3
Service: 4
Bernie Robertson
I've been getting pizza here for years but I'm done now. Customer service is horrible. Quality is terrible. Burned pizza, slow service, wrong toppings. If they say 20 to 25 minutes your pizza will be 40 to 45 minutes. Sick and tired of dealing with these clowns.
Atmosphere: 1
Food: 1
Service: 1
Oscar Monge
Pizza arrived 40 minutes late and it was cold, manager did nothing to fix the situation. Never ordering Papa Johns again.
Never order from here!Very late delivery. Ordered at 8:30 with an email that estimated 40 minute delivery time. It's now 85 minutes later, still no delivery. The phone system told me 25 minutes ago it was estimated at 5 minutes. This is after $5.99 delivery charge and then adding on tip for driver in good faith was already charged. So the whole system is terrible.Update: received call from diver 18 minutes away at 10:05. So at least 2 hours. For reference, I am 1.3 miles away from this Papa Johns.
Service: 1
They always canceled my order through app and never delivered
Atmosphere: 1
Food: 1
Service: 1
Paid for extra garlic sauce to be included with order. Never received them with my delivery. I submitted a complaint through the app, no one ever reached out to resolve. Pizza was mediocre, arrived cold even though I tipped 22 percent in addition to the 6 dollar delivery fee on a 30 dollar order.
Atmosphere: 3
Food: 3
Service: 1
Treated with respect and patience as you try to decide on your choice.
Atmosphere: 5
Food: 5
Service: 5
Great customer service!
Atmosphere: 4
Food: 4
Service: 5
Ordered a Pizza thru UBER EATS from this location. 13860 Georgia Avenue silver Spring Md and they made the wrong pizza and when I called to get the right one this STUPID LADY SAID I HAD TO CALL UBER EATS and then she said maybe it was ordered from another location.THEY ARE LAZY AND UNPROFESSIONAL PLEASE DONT GO OVER THERE.
Came in right at closing time and Jazz took care of my order even though they were right about to close. My order only took about 10 mins and I was on my way! Thank You DJ Jazzy Jazz! You're the man and I hope you get a raise! This location in Aspen Hill has become my favorite Papa John's Pizza location because even though some people may complain about the customer service, I've never had a bad experience here and I've been ordering both Delivery and Carryout from here for years!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Brownie, Chicken Wings
Jazz and Pattie are the best! They always go the extra mile to help out when needed and to make sure that the Customer is satisfied with His/Her order. DJ Jazzy Jeff in particular should be made a regional Manager due to the fact that he pays attention to even the small details. This Papa John's location in the Aspen Hill area of Montgomery County has got to be one of the best if not the best!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Brownie, Chicken Wings
A fine spot. There is no seating, but I placed an order for a specialty pizza and the pizza was ready ehen i returned 16 min later... most importantly: my kids ate it. KaPLOW! That's a win that didn't dissapoint!
Atmosphere: 4
Food: 4
Service: 5
Antonio arrived with cold pizza and when he got to my place he was disrespectful and plain
Atmosphere: 2
Food: 1
Service: 1
Restaurantji Recommends
Antonio arrived. My food was cold. And looked like my garlic bites were missing some.
Atmosphere: 5
Food: 3
Service: 1
Antonio is a cheap tool. He should tip his delivery drivers, especially since he is one. Sucks to be a bad person.
Honestly the two employees are overworked. They’re kind and hard working but they’re on their breaking point. Pizzas took awhile to get out for people and in my case missing toppings. The manager/owner should provide more workers cause they need the help there. Shout out to the two guys there. My pizza may not have been the best but I can tell they were trying their best to get every pizza out.
Atmosphere: 4
Food: 3
Service: 4
I've been getting pizza here for years but I'm done now. Customer service is horrible. Quality is terrible. Burned pizza, slow service, wrong toppings. If they say 20 to 25 minutes your pizza will be 40 to 45 minutes. Sick and tired of dealing with these clowns.
Atmosphere: 1
Food: 1
Service: 1
Pizza arrived 40 minutes late and it was cold, manager did nothing to fix the situation. Never ordering Papa Johns again.
Atmosphere: 1
Food: 1
Service: 1