Dunkin'

1 N Charles St Lobby 2, Baltimore
(410) 680-6180

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Recent Reviews

This location is usually busy during mornings.My order, placed via the Dunkin' app, was incomplete, but I didn't realize it until I got back home. I called to inform them about the mistake. The manager, I believe, was kind, apologetic and offered to resolve the matter whenever I stopped in again. Instead I chose to call customer service to request a refund for the item not included in my order. The resolution took a chat session, two phone calls and a month to be realized!
I came in to place an order the guy on the front line looked at me for a minute before greeting me. The other guy fixing the machine spoke and then he spoke. If didn’t ask what would I like to order or anything he proceeded to go stand by the guy who was fixing the machine. Until he heard a mobile order than he came to the front line. Poor customer service not to to mention I was the only customer in the store.
The owners, Ahmed and Zane Ali are personable, funny, kind, helpful and very generous. It is a pleasure to come here and also, be able to boycott corporate Starbucks in the process (there's a Starbucks next door to this place and they are throwing away hundreds of dollars of the display food every day! when so many people are starving! when there's an energy crisis!). This N. Charles St. Dunkin' Donuts is such an oasis for connection starved souls (and aren't...

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