Panda Express in Baltimore

“There is an employee named Jeremy at this location and he is extraordinary. The first time I came in, he asked me for my name and ever since then, he greets me by my name everytime I come in. Jeremy is very nice, friendly, and welcoming. I see how he treats every customer with respect and always provides great customer service — when he notices a small line of two or more people forming, he reacts with urgency to assist the customers waiting. Whatever Jeremy’s position is, he needs to be promoted. He does simple things that no employee at any restaurant does — remembers your name, remembers your hobbies, remembers the previous conversations and follows up on them, genuinely smiles at customers, and treats everyone with respect and urgency.

I drive further to come to this Panda Express location because I know I will have a great experience there.

Again, Jeremy needs to be promoted. He can provide tremendous value teaching employees the art of customer service, something society seems to be losing.

I rarely leave reviews, but I made time to leave this review because the experience Jeremy provides is extraordinary.“

“Whoever the boy is that drives the Toyota Carolla he deserves a round of applause and a promotion! They seemed to be low staffed or poorly managed and unable to handle the large in flow of customers that came in. But once this Latin boy got on the line he was whipping out orders 👏🏽👏🏽👏🏽 kudos to you sir 🫡. Overall this location is disorganized and doesn’t seem to be well managed. The vegetables in the kung pao chicken were undercooked and bland.“