Very bad customer service. I was served a cold freezing burger
Atmosphere: 1
Food: 1
Service: 1
Robert Lieb
They sold me a slider sized burger and fries for $20, not worth it
Atmosphere: 4
Food: 2
Service: 4
Kevin A
Rude and disrespectful staff
Mike Juarez
Nick provided outstanding service. He went above and beyond to ensure we were satisfied. Thanks Nick!
Andrey K
The French dip sandwich was so nasty that I spit it out as I chewed and needed to wash out my mouth with sink water. The worst au just i ever tasted. So disappointed, what a waste of money.
Atmosphere: 2
Food: 1
Service: 1
Anjela Maria San Filippo-Litle
Shake Shack never disappoints! The burgers are juicy, the buns are soft, and the crinkle-cut fries are the perfect side. đ So good! Service was SLOW, but worth the wait to get the burger!
Definitely worth the stop if youâre craving a great burger!
Food: 5
Service: 4
Primetime Johnson
The food was ehhh. Not their fault, i decided TJ try the steak sandwich and it just wasnât up to par. The burgers are always great so no harm.
Great customer service and staff, tended to needs very quickly and everything was smooth.
Atmosphere: 5
Food: 4
Service: 5
Diane Leiter
Well, the only way to order is using their tablets, and someone really needs to clean those things once in a while. Also, the information on them is not very informative. I had to ask if the iced tea was sweet or unsweet, after I got someone's attention. The restrooms are locked and the code is supposed to be on your receipt except you don't really get a receipt. I tried the number on my text message, but I couldn't get it to work. Once I did get in, I found that they are in serious need of a cleaning, and a warning should be posted that the hot water is scalding hot. Condiments for the burgers are self serve. I got three ice cubes in my iced tea, and my food was cold. In general, it wasn't a great day to eat at this restaurant. But most of the staff were friendly and helpful.
Atmosphere: 2
Food: 2
Service: 2
Tyler T
Place is absolutely packed, but the food is just so good. Make sure you place an order ahead of time so you don't wait too long. They have some of the best fast food burgers that exist! Definitely give it a try if you have never had it
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Fries, Cheese Fries, Cheeseburger, Hamburger, Burger, Smokeshack, Smokehouse Burger and Fries, Fries and Cheese Sauce, Smokeshack Burger
Gentleman working the dining area on Saturday Oct 11 was awesome. Kept tables clean, people informed, orders rollingâŠand had a positive, friendly way about him. Great job! Thanks for making our lunch stop a pleasure!!
Atmosphere: 5
Food: 4
Service: 5
Wesly
25 bucks for burger, drink, fries and grilled cheese... Product did not match the price. Burger was meh, but the lemonade tasted like straight up mold. As a former restaurant worker I knew immediately what that was. They need to clean their drink machines. I gave the grilled cheese to a homeless man who waiting outside. Hopefully he didnt get sick.
Nicole Ric
Seriously??? Please avoid this location.
Atmosphere: 4
Food: 1
Service: 3
Tara Brooks
Food is like in n out burgers. We also had a hotdog which was okay. Just a Hebrew hotdog with cheese. I would have liked some krout and mustard but, not an option. I expected better honestly.
Atmosphere: 3
Food: 4
Service: 5
Coleman Thelma
The customer service was excellent. Very clean and friendly. I work downtown Baltimore so it was convenient and easy to get to. And they sports on TV that's a plus.
Staff was exceptional. Food was delicious!
Atmosphere: 5
Food: 5
Service: 5
Very bad customer service. I was served a cold freezing burger
Atmosphere: 1
Food: 1
Service: 1
They sold me a slider sized burger and fries for $20, not worth it
Atmosphere: 4
Food: 2
Service: 4
Rude and disrespectful staff
Nick provided outstanding service. He went above and beyond to ensure we were satisfied. Thanks Nick!
The French dip sandwich was so nasty that I spit it out as I chewed and needed to wash out my mouth with sink water. The worst au just i ever tasted. So disappointed, what a waste of money.
Atmosphere: 2
Food: 1
Service: 1
Shake Shack never disappoints! The burgers are juicy, the buns are soft, and the crinkle-cut fries are the perfect side. đ So good! Service was SLOW, but worth the wait to get the burger!
Definitely worth the stop if youâre craving a great burger!
Food: 5
Service: 4
The food was ehhh. Not their fault, i decided TJ try the steak sandwich and it just wasnât up to par. The burgers are always great so no harm.
Great customer service and staff, tended to needs very quickly and everything was smooth.
Atmosphere: 5
Food: 4
Service: 5
Well, the only way to order is using their tablets, and someone really needs to clean those things once in a while. Also, the information on them is not very informative. I had to ask if the iced tea was sweet or unsweet, after I got someone's attention. The restrooms are locked and the code is supposed to be on your receipt except you don't really get a receipt. I tried the number on my text message, but I couldn't get it to work. Once I did get in, I found that they are in serious need of a cleaning, and a warning should be posted that the hot water is scalding hot. Condiments for the burgers are self serve. I got three ice cubes in my iced tea, and my food was cold. In general, it wasn't a great day to eat at this restaurant. But most of the staff were friendly and helpful.
Atmosphere: 2
Food: 2
Service: 2
Place is absolutely packed, but the food is just so good. Make sure you place an order ahead of time so you don't wait too long. They have some of the best fast food burgers that exist! Definitely give it a try if you have never had it
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Fries, Cheese Fries, Cheeseburger, Hamburger, Burger, Smokeshack, Smokehouse Burger and Fries, Fries and Cheese Sauce, Smokeshack Burger
Restaurantji Recommends
Gentleman working the dining area on Saturday Oct 11 was awesome. Kept tables clean, people informed, orders rollingâŠand had a positive, friendly way about him. Great job! Thanks for making our lunch stop a pleasure!!
Atmosphere: 5
Food: 4
Service: 5
25 bucks for burger, drink, fries and grilled cheese... Product did not match the price. Burger was meh, but the lemonade tasted like straight up mold. As a former restaurant worker I knew immediately what that was. They need to clean their drink machines. I gave the grilled cheese to a homeless man who waiting outside. Hopefully he didnt get sick.
Seriously??? Please avoid this location.
Atmosphere: 4
Food: 1
Service: 3
Food is like in n out burgers. We also had a hotdog which was okay. Just a Hebrew hotdog with cheese. I would have liked some krout and mustard but, not an option. I expected better honestly.
Atmosphere: 3
Food: 4
Service: 5
The customer service was excellent. Very clean and friendly. I work downtown Baltimore so it was convenient and easy to get to. And they sports on TV that's a plus.
Atmosphere: 5
Food: 5
Service: 5
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