I ordered chicken bacon ranch and it was so good I might order it again or order something else them fries taste real good love your fries
Atmosphere: 5
Food: 5
Service: 5
Jacqueline Rochelle Stewart
I visited the Rotunda Local Fry location. I ordered the local fries with the crab dip, no scallions, crispy fries and cheddar cheese. My order was just about $19. Within 6 minutes of receiving my order I notice the fries were not crispy to me but limp, (Not the fries with the crab dip on them) I'm talking about the fries that didn't have dip on them were limp. I asked for crispy fries. I asked for them to be made over and serve the dip separately in a box possibly. I was told by Corey Hawkins that he could not make them over or offer a refund unless the store personnel made a mistake, also no refund is not stated on the receipt nor is it posted in the store. He stated he is not allowed to do anything basically to satisfy the customer, no other manager was there for me to speak to. This to me is not fair to the customer because I was totally unsatisfied and wanted a remake (separately) or a refund. This is very upsetting that the customers are treated this way, his hands was tied and im left unhappy with $20 fries. This was like a 10 minute ordeal because I was trying to get my money back and had i known that you dont give refunds I would have never placed an order there at all, this needs to be made known to the consumer. This situation puts the manager and the customer in a very awkward position and something needs to be done for customers that are unhappy with their orders, or you will loose alot of customers once they go through something like this and especially because its not posted that you don't give refunds.
Regretful, Upset, disappointed and dissatisfied Customer
Jacqueline Vazquez
Please see attachments stating that the refund policy needs to be posted
I visited the Rotunda Local Fry location. I ordered the local fries with the crab dip, no scallions, crispy fries and cheddar cheese. My order was just about $19. Within 6 minutes of receiving my order I notice the fries were not crispy to me but limp, (Not the fries with the crab dip on them) I'm talking about the fries that didn't have dip on them were limp. I asked for crispy fries. I asked for them to be made over and serve the dip separately in a box possibly. I was told by Corey Hawkins that he could not make them over or offer a refund unless the store personnel made a mistake, also no refund is not stated on the receipt nor is it posted in the store. He stated he is not allowed to do anything basically to satisfy the customer, no other manager was there for me to speak to. This to me is not fair to the customer because I was totally unsatisfied and wanted a remake (separately) or a refund. This is very upsetting that the customers are treated this way, his hands was tied and im left unhappy with $20 fries. This was like a 10 minute ordeal because I was trying to get my money back and had i known that you dont give refunds I would have never placed an order there at all, this needs to be made known to the consumer. This situation puts the manager and the customer in a very awkward position and something needs to be done for customers that are unhappy with their orders, or you will loose alot of customers once they go through something like this and especially because its not posted that you don't give refunds. Regretful, Upset, disappointed and dissatisfied Customer
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: The Local Fries
Tiffany Richardson
Excellent
Atmosphere: 5
Food: 5
Service: 5
amazin detail
Go to spot
Scott Thompson
Sandwich was very good and filling wasn't small as expected and the fries were also very good and service staff was friendly.
Atmosphere: 4
Food: 5
Service: 5
Antonio Edmonds
Take out spot only. Don’t like the fact they do not take phone orders
Atmosphere: 2
Food: 5
Service: 1
Mary Hermsmeyer
Had a bad experience with online ordering and had to drove across town to get my food. Be sure to double check where your order is going there is no accommodations made.
Atmosphere: 2
Food: 3
Service: 2
april Coleman
Food was delicious 😋
Shayesteh Z
Quick Service, wings and tenders are seasoned well and can be customized to your liking. Good variety selection of dipping sauces. Collect points every time you order. Polite and friendly staff.
I went here and the food and service staff were both phenomenal. However, the lady who I assumed to be the manager was being incredibly rude and disrespectful to both her employees and myself. Due to her disgusting behavior I will never come back to this place and uou shouldnt either.
Atmosphere: 1
Food: 5
Service: 5
Greg Strack
Excellent food. Pickup-only from this location.
Food: 5
Service: 5
PM4MEDIA
Nice & Chill Place to get a quick bite. I tried the fried chicken and fries earlier. It was good but a bit too salty for my taste. This time I tried the Vietnamese (pork) Banh Mi and it was really good! I like the vibe, friendly workers and good food! You gotta give it a try :-)
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Bacon Ranch
Kenny Hall
Always a banger I get the chicken bacon ranch fries extra bacon extra cheese my favorite
Atmosphere: 5
Food: 5
Service: 5
P
Good spot to order from when I’m in the mood for wings. They’re flavorful but not heavy, and the banh mi is decent, especially for the price.
I ordered chicken bacon ranch and it was so good I might order it again or order something else them fries taste real good love your fries
Atmosphere: 5
Food: 5
Service: 5
I visited the Rotunda Local Fry location. I ordered the local fries with the crab dip, no scallions, crispy fries and cheddar cheese. My order was just about $19. Within 6 minutes of receiving my order I notice the fries were not crispy to me but limp, (Not the fries with the crab dip on them) I'm talking about the fries that didn't have dip on them were limp. I asked for crispy fries. I asked for them to be made over and serve the dip separately in a box possibly. I was told by Corey Hawkins that he could not make them over or offer a refund unless the store personnel made a mistake, also no refund is not stated on the receipt nor is it posted in the store. He stated he is not allowed to do anything basically to satisfy the customer, no other manager was there for me to speak to. This to me is not fair to the customer because I was totally unsatisfied and wanted a remake (separately) or a refund. This is very upsetting that the customers are treated this way, his hands was tied and im left unhappy with $20 fries. This was like a 10 minute ordeal because I was trying to get my money back and had i known that you dont give refunds I would have never placed an order there at all, this needs to be made known to the consumer. This situation puts the manager and the customer in a very awkward position and something needs to be done for customers that are unhappy with their orders, or you will loose alot of customers once they go through something like this and especially because its not posted that you don't give refunds. Regretful, Upset, disappointed and dissatisfied Customer
Please see attachments stating that the refund policy needs to be posted
I visited the Rotunda Local Fry location. I ordered the local fries with the crab dip, no scallions, crispy fries and cheddar cheese. My order was just about $19. Within 6 minutes of receiving my order I notice the fries were not crispy to me but limp, (Not the fries with the crab dip on them) I'm talking about the fries that didn't have dip on them were limp. I asked for crispy fries. I asked for them to be made over and serve the dip separately in a box possibly. I was told by Corey Hawkins that he could not make them over or offer a refund unless the store personnel made a mistake, also no refund is not stated on the receipt nor is it posted in the store. He stated he is not allowed to do anything basically to satisfy the customer, no other manager was there for me to speak to. This to me is not fair to the customer because I was totally unsatisfied and wanted a remake (separately) or a refund. This is very upsetting that the customers are treated this way, his hands was tied and im left unhappy with $20 fries. This was like a 10 minute ordeal because I was trying to get my money back and had i known that you dont give refunds I would have never placed an order there at all, this needs to be made known to the consumer. This situation puts the manager and the customer in a very awkward position and something needs to be done for customers that are unhappy with their orders, or you will loose alot of customers once they go through something like this and especially because its not posted that you don't give refunds.
Regretful, Upset, disappointed and dissatisfied Customer
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: The Local Fries
Excellent
Atmosphere: 5
Food: 5
Service: 5
Go to spot
Sandwich was very good and filling wasn't small as expected and the fries were also very good and service staff was friendly.
Atmosphere: 4
Food: 5
Service: 5
Take out spot only. Don’t like the fact they do not take phone orders
Atmosphere: 2
Food: 5
Service: 1
Had a bad experience with online ordering and had to drove across town to get my food. Be sure to double check where your order is going there is no accommodations made.
Atmosphere: 2
Food: 3
Service: 2
Food was delicious 😋
Quick Service, wings and tenders are seasoned well and can be customized to your liking. Good variety selection of dipping sauces. Collect points every time you order. Polite and friendly staff.
Atmosphere: 3
Food: 5
Service: 5
Restaurantji Recommends
I went here and the food and service staff were both phenomenal. However, the lady who I assumed to be the manager was being incredibly rude and disrespectful to both her employees and myself. Due to her disgusting behavior I will never come back to this place and uou shouldnt either.
Atmosphere: 1
Food: 5
Service: 5
Excellent food. Pickup-only from this location.
Food: 5
Service: 5
Nice & Chill Place to get a quick bite. I tried the fried chicken and fries earlier. It was good but a bit too salty for my taste. This time I tried the Vietnamese (pork) Banh Mi and it was really good! I like the vibe, friendly workers and good food! You gotta give it a try :-)
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Bacon Ranch
Always a banger I get the chicken bacon ranch fries extra bacon extra cheese my favorite
Atmosphere: 5
Food: 5
Service: 5
Good spot to order from when I’m in the mood for wings. They’re flavorful but not heavy, and the banh mi is decent, especially for the price.
Atmosphere: 5
Food: 4
Service: 5
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