I have been here two times and I can honestly say they are a hit or miss ! The atmosphere is super cute it’s a boutique type of setting inside . The first time I had one of their cupcakes it was really great so I decided on my most recent adventure there to try them out , again . My second time going the cupcake was the worst cupcake ever please do not buy the “ chocolate cheesecake brownie cupcake “ I literally threw it away & almost up ! I was thinking it was gonna be a very different combination. It was a thick fudge on top it was literal chocolate cheesecake then a thin layer of crumbly brownie . I love chocolate ! But when I tell you that cupcake was flat out disgusting !!!! Some of the other cupcakes are good but that literally and figuratively put a bad taste in my mouth . I wish I had pictures !!!!
Atmosphere: 5
Food: 3
Service: 5
Usman Sheikh
Really awful customer service. I bought $80+ worth of cupcakes (25). I had one cupcake that they gave me a paper bag and I asked them if they have a box, they asked to charge for it. I understand if you are buying a single cupcake, one should pay for a box but if you are buying over 2 dozen cupcakes, it’s unfair to charge for a box.
Service: 1
Seemab Mirza
The best cupcakes you’ll ever have
Food: 5
Danielle Wilson
It was a nice treat. I had the coconut cupcake. It wasn't too dense or overly sweet. Good icing to cupcake ratio.
Atmosphere: 4
Food: 4
Service: 5
Ken Ayer
I ordered 6 cupcakes and they placed them in a box, sealed it with a sticker and placed the box in a bag. So far, so good. When I got home 4 of the 6 cupcakes were NOT what I ordered. If you order in person, take the time to open the box and check the contents, because the employees clearly do not take time to correctly fill your order.
Food: 2
Service: 1
Esther Chung
I really hope Georgetown Cupcake stays here for a long time. I think their cupcakes are consistently good ☺️
Atmosphere: 4
Food: 5
Service: 5
Sibel K.
They were the most delicious cupcakes I've ever had. A must-try; the cafe is very stylish, the waiters are friendly, and the cupcakes are delicious.
Atmosphere: 5
Food: 5
Service: 5
Jonah Kaiser
I came in a few weeks ago planning to pick up a dozen cupcakes, but the experience was honestly disappointing. As soon as I walked in, the place felt more like a high school hangout than a bakery. Most of the staff were standing around, glued to their phones or chatting with each other while music played in the background.
The only person who seemed to genuinely care or take their job seriously was the one working the register—also noticeably the oldest person there. They were handling customers and keeping things moving while the rest of the team looked completely disengaged.
For a brand like Georgetown Cupcake, I expected a more professional environment. Instead, it felt like customer service was an afterthought. I hope management takes a closer look at what’s going on at this location.
Atmosphere: 1
Food: 3
Service: 1
J King
I came in a few weeks ago planning to pick up a dozen cupcakes, but the experience was honestly disappointing. As soon as I walked in, the place felt more like a high school hangout than a bakery. Most of the staff were standing around, glued to their phones or chatting with each other while music played in the background.
The only person who seemed to genuinely care or take their job seriously was the one working the register—also noticeably the oldest person there. They were handling customers and keeping things moving while the rest of the team looked completely disengaged.
For a brand like Georgetown Cupcake, I expected a more professional environment. Instead, it felt like customer service was an afterthought. I hope management takes a closer look at what’s going on at this location.
vib u
Awesome cup cake available in the town. The taste and texture are brilliant, I’m not a fan of hard fondue so I didn’t like the one that had chocolate fondue but the white raspberry flavor was awesome along with many other fluffy cupcakes. If u live in Montgomery county u can try the Bethesda cup cake store as I haven’t found any difference in taste between the DC store and Bethesda store. The prices are also reasonable!
The place is quite small and over the weekend the line flows out and goes on and on, better go between 11-12 in the morning to skip lines.
Best cupcakes and there is usually no line in that branch in Bethesda.
Sam Eddins
Earlier tonight, I went in to get cupcakes, and I saw a flavor that looked good. When I ordered that flavor the girl at the counter said that they were not available. I assumed that someone had ordered online or something and selected something else. Then the person behind me , who I think was a friend of the cashier, ordered the flavor I requested and was given the cupcake with no objections.
Katrina Chan
NO CUSTOMER SERVICE. I preordered a dozen cupcakes for a friend’s birthday, then realized I had to change the date. The Bethesda location does not respond to emails or calls, and will not acknowledge voicemails. The service has gone drastically down since Covid.
Probably better off with Nothing Bundt Cakes or Sprinkles Cupcakes
S. Moonplum
What a waste. I’m pretty sure I got last week’s cupcakes. I'm thankful I only bought four. I tried two and was gravely disappointed at how dry and stale they were, and all four went into the trash.
Christina Sasu
I purchased half a dozen cupcakes today for my husband‘s birthday. And when I got home, I looked in the box and every single cupcake except for one, was completely upside down. Not like a little disheveled, got bumped in rhe car and got knocked over a little bit. No completely 3/4 away upside down inside of the box. There’s no way those cupcakes were put down bottom first and not just dumped into a box without a second thought. I tried to call to speak to a manager, but the phone just rings and rings.
I have been here two times and I can honestly say they are a hit or miss ! The atmosphere is super cute it’s a boutique type of setting inside . The first time I had one of their cupcakes it was really great so I decided on my most recent adventure there to try them out , again . My second time going the cupcake was the worst cupcake ever please do not buy the “ chocolate cheesecake brownie cupcake “ I literally threw it away & almost up ! I was thinking it was gonna be a very different combination. It was a thick fudge on top it was literal chocolate cheesecake then a thin layer of crumbly brownie . I love chocolate ! But when I tell you that cupcake was flat out disgusting !!!! Some of the other cupcakes are good but that literally and figuratively put a bad taste in my mouth . I wish I had pictures !!!!
Atmosphere: 5
Food: 3
Service: 5
Really awful customer service. I bought $80+ worth of cupcakes (25). I had one cupcake that they gave me a paper bag and I asked them if they have a box, they asked to charge for it. I understand if you are buying a single cupcake, one should pay for a box but if you are buying over 2 dozen cupcakes, it’s unfair to charge for a box.
Service: 1
The best cupcakes you’ll ever have
Food: 5
It was a nice treat. I had the coconut cupcake. It wasn't too dense or overly sweet. Good icing to cupcake ratio.
Atmosphere: 4
Food: 4
Service: 5
I ordered 6 cupcakes and they placed them in a box, sealed it with a sticker and placed the box in a bag. So far, so good. When I got home 4 of the 6 cupcakes were NOT what I ordered. If you order in person, take the time to open the box and check the contents, because the employees clearly do not take time to correctly fill your order.
Food: 2
Service: 1
I really hope Georgetown Cupcake stays here for a long time. I think their cupcakes are consistently good ☺️
Atmosphere: 4
Food: 5
Service: 5
They were the most delicious cupcakes I've ever had. A must-try; the cafe is very stylish, the waiters are friendly, and the cupcakes are delicious.
Atmosphere: 5
Food: 5
Service: 5
I came in a few weeks ago planning to pick up a dozen cupcakes, but the experience was honestly disappointing. As soon as I walked in, the place felt more like a high school hangout than a bakery. Most of the staff were standing around, glued to their phones or chatting with each other while music played in the background.
The only person who seemed to genuinely care or take their job seriously was the one working the register—also noticeably the oldest person there. They were handling customers and keeping things moving while the rest of the team looked completely disengaged.
For a brand like Georgetown Cupcake, I expected a more professional environment. Instead, it felt like customer service was an afterthought. I hope management takes a closer look at what’s going on at this location.
Atmosphere: 1
Food: 3
Service: 1
I came in a few weeks ago planning to pick up a dozen cupcakes, but the experience was honestly disappointing. As soon as I walked in, the place felt more like a high school hangout than a bakery. Most of the staff were standing around, glued to their phones or chatting with each other while music played in the background.
The only person who seemed to genuinely care or take their job seriously was the one working the register—also noticeably the oldest person there. They were handling customers and keeping things moving while the rest of the team looked completely disengaged.
For a brand like Georgetown Cupcake, I expected a more professional environment. Instead, it felt like customer service was an afterthought. I hope management takes a closer look at what’s going on at this location.
Awesome cup cake available in the town. The taste and texture are brilliant, I’m not a fan of hard fondue so I didn’t like the one that had chocolate fondue but the white raspberry flavor was awesome along with many other fluffy cupcakes. If u live in Montgomery county u can try the Bethesda cup cake store as I haven’t found any difference in taste between the DC store and Bethesda store. The prices are also reasonable!
The place is quite small and over the weekend the line flows out and goes on and on, better go between 11-12 in the morning to skip lines.
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
Best cupcakes and there is usually no line in that branch in Bethesda.
Earlier tonight, I went in to get cupcakes, and I saw a flavor that looked good. When I ordered that flavor the girl at the counter said that they were not available. I assumed that someone had ordered online or something and selected something else. Then the person behind me , who I think was a friend of the cashier, ordered the flavor I requested and was given the cupcake with no objections.
NO CUSTOMER SERVICE. I preordered a dozen cupcakes for a friend’s birthday, then realized I had to change the date. The Bethesda location does not respond to emails or calls, and will not acknowledge voicemails. The service has gone drastically down since Covid.
Probably better off with Nothing Bundt Cakes or Sprinkles Cupcakes
What a waste. I’m pretty sure I got last week’s cupcakes. I'm thankful I only bought four. I tried two and was gravely disappointed at how dry and stale they were, and all four went into the trash.
I purchased half a dozen cupcakes today for my husband‘s birthday. And when I got home, I looked in the box and every single cupcake except for one, was completely upside down. Not like a little disheveled, got bumped in rhe car and got knocked over a little bit. No completely 3/4 away upside down inside of the box. There’s no way those cupcakes were put down bottom first and not just dumped into a box without a second thought. I tried to call to speak to a manager, but the phone just rings and rings.
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