Georgetown Cupcake
4834 Bethesda Ave, Bethesda
(301) 907-8900
Recent Reviews
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I came in a few weeks ago planning to pick up a dozen cupcakes, but the experience was honestly disappointing. As soon as I walked in, the place felt more like a high school hangout than a bakery. Most of the staff were standing around, glued to their phones or chatting with each other while music played in the background.
The only person who seemed to genuinely care or take their job seriously was the one working the register—also noticeably the oldest person there. They were handling customers and keeping things moving while the rest of the team looked completely disengaged.
For a brand like Georgetown Cupcake, I expected a more professional environment. Instead, it felt like customer service was an afterthought. I hope management takes a closer look at what’s going on at this location.
Awesome cup cake available in the town. The taste and texture are brilliant, I’m not a fan of hard fondue so I didn’t like the one that had chocolate fondue but the white raspberry flavor was awesome along with many other fluffy cupcakes. If u live in Montgomery county u can try the Bethesda cup cake store as I haven’t found any difference in taste between the DC store and Bethesda store. The prices are also reasonable!
The place is quite small and over the weekend the line flows out and goes on and on, better go between 11-12 in the morning to skip lines.
Best cupcakes and there is usually no line in that branch in Bethesda.
Earlier tonight, I went in to get cupcakes, and I saw a flavor that looked good. When I ordered that flavor the girl at the counter said that they were not available. I assumed that someone had ordered online or something and selected something else. Then the person behind me , who I think was a friend of the cashier, ordered the flavor I requested and was given the cupcake with no objections.
NO CUSTOMER SERVICE. I preordered a dozen cupcakes for a friend’s birthday, then realized I had to change the date. The Bethesda location does not respond to emails or calls, and will not acknowledge voicemails. The service has gone drastically down since Covid.
Probably better off with Nothing Bundt Cakes or Sprinkles Cupcakes
What a waste. I’m pretty sure I got last week’s cupcakes. I'm thankful I only bought four. I tried two and was gravely disappointed at how dry and stale they were, and all four went into the trash.
I purchased half a dozen cupcakes today for my husband‘s birthday. And when I got home, I looked in the box and every single cupcake except for one, was completely upside down. Not like a little disheveled, got bumped in rhe car and got knocked over a little bit. No completely 3/4 away upside down inside of the box. There’s no way those cupcakes were put down bottom first and not just dumped into a box without a second thought. I tried to call to speak to a manager, but the phone just rings and rings.
Usually they're a decent place to get quality cupcakes. I've been ordering for my son's class from them for a few years now. However my last experience with them this past week was awful. I placed an order well in advance. I called the day before with a question. I called multiple times throughout the day with no answer. When they finally did answer. No one spoke, I was just hung up on. I finally resorted to leaving a message on their after hours line ( during business hours) requesting a call back. It never came. Upon picking up the next day I voiced my issues from the pervious day. They were dismissive. To top it off the cupcakes were very dry. Super disappointed as we usually have a positive experience with them. It could have been an off day quality wise. As a former baker I can maybe let that slide. However couple that with poor customer service & we have a problem. I currently would not recommend.
One of my favorite cupcake places, February is the best month to go with their lava cake options and Valentine's Day themed recipes!
Food: 5
Had a great experience here, there was an issue i had with an order and the manager named alex helped me so much. customer service is top notch at this location.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Hazelnut, Red Velvet Swirl Cheesecake, Cheesecake, Carrot Cake, Red Velvet
Restaurantji Recommends
First time at the Bethesda Row location and it was a huge disappointment. Service was fast and the cashier was nice and friendly. When I got home a few of my cupcakes were turned over. They couldn’t have been placed in the box correctly. The taste was horrible. These cupcakes were not fresh at all. I usually only frequent the Georgetown location and have never had this issue before. Sorry I will never return the Bethesda location. Not a good look Georgetown Cupcake!
Atmosphere: 5
Food: 1
Service: 5
Disaponted in quality. Bought 18 cupcakes today which where extremely dry and tasted as they were either left over or refrigerated from day prior. I have always liked georgetown cupcakes dc, this was not a good experience.
Food: 1
Cosy tiny place for a grub and go , I understand inflation is high, but the cupcakes got very small 🙃
Parking: The store location is very hidden. You can easily pass it if you are distracted 😉
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Cupcakes, Chocolate Ganache, Chocolate Hazelnut, Red Velvet
Terrible taste. They sold non fresh cup cakes. It is sure nothing that represents the brand. Only go to the one at GT.
Atmosphere: 1
Food: 1
Service: 1
My wife loves the chocolate squared cupcakes
Atmosphere: 5
Food: 5
Service: 5
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